# 2025 Capterra Shortlist for VoIP | Capterra

> Discover the highest-rated & most popular VoIP Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/voip-software/shortlist

---

# 2025 Capterra Shortlist for VoIP

-   [All Products](https://www.capterra.com/voip-software/)
-   [Capterra Shortlist](https://www.capterra.com/voip-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/210592/Voice/)

## [Google Voice](https://www.capterra.com/p/210592/Voice/)

[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/)[View all reviews](https://www.capterra.com/p/210592/Voice/reviews/)

[](https://www.capterra.com/p/210592/Voice/)

Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.

Overall Score

96/100

Popularity: 48/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.2

Features

4.4

Value for Money

4.6

Paid plans start at

$10.00Per Month

Free Trial

Free Version

Category Features

5/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175788/Nextiva/)

## [Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)[View all reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

[](https://www.capterra.com/p/175788/Nextiva/)

Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.

Overall Score

93/100

Popularity: 43/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

15/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/141842/Weave/)

## [Weave](https://www.capterra.com/p/141842/Weave/)

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)[View all reviews](https://www.capterra.com/p/141842/Weave/reviews/)

Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.

Overall Score

87/100

Popularity: 39/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

3.9

Features

4.3

Value for Money

4.1

Paid plans start at

Not provided by the vendor

Category Features

12/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/203084/VoIP-ms/)

## [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)[View all reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

[](https://www.capterra.com/p/203084/VoIP-ms/)

Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.

Overall Score

85/100

Popularity: 35/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.8

Features

4.7

Value for Money

4.8

Paid plans start at

$1.10Per Month

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/130969/FreeConferenceCall-com/)

## [FreeConferenceCall.com](https://www.capterra.com/p/130969/FreeConferenceCall-com/)

[4.5 (376)](https://www.capterra.com/p/130969/FreeConferenceCall-com/reviews/)[View all reviews](https://www.capterra.com/p/130969/FreeConferenceCall-com/reviews/)

[](https://www.capterra.com/p/130969/FreeConferenceCall-com/)

FreeConferenceCall.com is video conferencing software that provides audio and video conferencing, screen sharing, and global access.

Overall Score

84/100

Popularity: 36/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.4

Value for Money

4.9

Paid plans start at

$3.95Per Month

Free Trial

Free Version

Category Features

3/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/113540/Bitrix24/)

## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[](https://www.capterra.com/p/113540/Bitrix24/)

Bitrix24 #1 business VoIP system is used by over 15 million businesses worldwide. Cloud, mobile and open source versions available.

Overall Score

83/100

Popularity: 37/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.0

Features

4.3

Value for Money

4.2

Paid plans start at

€61.00Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169627/RingOver/)

## [Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/)

100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...

Overall Score

83/100

Popularity: 34/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

## [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)[View all reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Twilio Voice API provides businesses with a powerful and flexible platform for building voice-enabled applications.

Overall Score

83/100

Popularity: 39/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.0

Features

4.5

Value for Money

4.2

Paid plans start at

$0.01

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158704/3CX/)

## [3CX](https://www.capterra.com/p/158704/3CX/)

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/)

[](https://www.capterra.com/p/158704/3CX/)

3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry.

Overall Score

81/100

Popularity: 35/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.1

Features

4.4

Value for Money

4.3

Paid plans start at

$350.00Per Year

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/149510/Call-Center-Software/)

## [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)

[4.8 (155)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)

[](https://www.capterra.com/p/149510/Call-Center-Software/)

All-in-one contact center solution offering Telephony, Predictive Dialer, Call Tracking, and more.

Overall Score

80/100

Popularity: 30/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

## [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

[4.5 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)[View all reviews](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

[](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

Convoso is designed for outbound sales. Customers using Convoso have experienced 300% increase in contact rates and 30% in revenue.

Overall Score

80/100

Popularity: 34/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

$90.00Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/215815/Emitrr/)

## [Emitrr](https://www.capterra.com/p/215815/Emitrr/)

[4.8 (146)](https://www.capterra.com/p/215815/Emitrr/reviews/)[View all reviews](https://www.capterra.com/p/215815/Emitrr/reviews/)

[](https://www.capterra.com/p/215815/Emitrr/)

Customer engagement solution that enables local businesses to communicate effectively via text messaging and automation tools.

Overall Score

80/100

Popularity: 30/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

5.0

Features

4.7

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

11/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/208535/Zoom-Phone/)

## [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)[View all reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.

Overall Score

80/100

Popularity: 33/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.2

Features

4.5

Value for Money

4.5

Paid plans start at

$10.00Per Month

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132405/Five9/)

## [Five9](https://www.capterra.com/p/132405/Five9/)

[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)[View all reviews](https://www.capterra.com/p/132405/Five9/reviews/)

[](https://www.capterra.com/p/132405/Five9/)

Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.

Overall Score

79/100

Popularity: 32/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.1

Value for Money

4.0

Paid plans start at

$159.00Per Month

Free Trial

Free Version

Category Features

15/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/174109/Ooma-Office/)

## [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/)[View all reviews](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

[](https://www.capterra.com/p/174109/Ooma-Office/)

A cloud VOIP solution that keeps you connected with employees, customers, and partners. Available for all devices wherever you are.

Overall Score

79/100

Popularity: 32/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.5

Paid plans start at

$19.95Per Month

Free Trial

Free Version

Category Features

12/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/184709/Aircall/)

## [Aircall](https://www.capterra.com/p/184709/Aircall/)

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)[View all reviews](https://www.capterra.com/p/184709/Aircall/reviews/)

Aircall is the most intuitive VoIP solution. Experience an easy set up, no hardware, and dozens of CRM integrations.

Overall Score

78/100

Popularity: 33/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.1

Features

4.1

Value for Money

4.0

Paid plans start at

$40.00Per Month

Free Trial

Free Version

Category Features

17/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

JustCall is a VoIP system with AI-powered calls, messaging, CRM sync, call monitoring, and global reach across 70+ countries.

Overall Score

78/100

Popularity: 32/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

17/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132852/Talkdesk/)

## [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

[4.5 (732)](https://www.capterra.com/p/132852/Talkdesk/reviews/)[View all reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[](https://www.capterra.com/p/132852/Talkdesk/)

Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.

Overall Score

76/100

Popularity: 29/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$85.00Per Month

Free Trial

Free Version

Category Features

18/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187525/Virtual-Office/)

## [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)[View all reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[](https://www.capterra.com/p/187525/Virtual-Office/)

8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.

Overall Score

75/100

Popularity: 28/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

3.7

Features

4.1

Value for Money

3.9

Paid plans start at

$24.00Per Month

Free Trial

Free Version

Category Features

17/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163604/GoTo-Connect/)

## [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

[4.5 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)[View all reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[](https://www.capterra.com/p/163604/GoTo-Connect/)

GoTo makes IT and business communication easy so its customers can do what matters most.

Overall Score

75/100

Popularity: 28/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/181373/Unite/)

## [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)

[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)[View all reviews](https://www.capterra.com/p/181373/Unite/reviews/)

[](https://www.capterra.com/p/181373/Unite/)

Intermedia Unite is an award-winning business cloud communications and collaboration platform, designed to keep employees connected.

Overall Score

75/100

Popularity: 27/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.7

Value for Money

4.7

Paid plans start at

$27.99

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158706/OnSIP/)

## [OnSIP](https://www.capterra.com/p/158706/OnSIP/)

[4.7 (78)](https://www.capterra.com/p/158706/OnSIP/reviews/)[View all reviews](https://www.capterra.com/p/158706/OnSIP/reviews/)

[](https://www.capterra.com/p/158706/OnSIP/)

Customize your VoIP communications with OnSIP’s easy-to-use solution. No Contracts Required. US-based support. Free phones for 5+ Users

Overall Score

75/100

Popularity: 27/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.9

Features

4.5

Value for Money

4.7

Paid plans start at

$18.95Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242188/RingCentral-MVP/)

## [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[4.2 (1200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)[View all reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

[](https://www.capterra.com/p/242188/RingCentral-MVP/)

RingEX provides reliable, high-quality phone service anywhere you have internet access.

Overall Score

75/100

Popularity: 29/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.3

Value for Money

4.1

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

17/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/208208/800-com/)

## [800.com](https://www.capterra.com/p/208208/800-com/)

[4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/)[View all reviews](https://www.capterra.com/p/208208/800-com/reviews/)

We are a full business phone system providing everything you need to communicate with your customers, all in one place.

Overall Score

74/100

Popularity: 27/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.6

Paid plans start at

$149.00Per Month

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179417/Genesys-Cloud/)

## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[](https://www.capterra.com/p/179417/Genesys-Cloud/)

Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.

Overall Score

74/100

Popularity: 27/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

18/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All VoIP Software](https://www.capterra.com/voip-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:January 30, 2025