EService vs mHelpDesk

Starting Price

$29.99/month/user

$169.00/month

Best For

The EService target market is the SMB with multiple mobile staff and normally at least one office based staff member.

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Rating


5 / 5
(1)

4.3 / 5
(781)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


5 / 5



4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."

Customer Support


5 / 5



4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."

Features & Functionality




4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."

Value for Money




3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."

Product Features

  • close Contract Management
  • check Customer Database
  • check Dispatch Management
  • close Inventory Control
  • close Job Management
  • close Preventive Maintenance
  • close Quotes/Estimates
  • close Recurring Appointments
  • close Routing
  • check Scheduling
  • close Work Order Creation
  • close Contract Management
  • check Customer Database
  • check Dispatch Management
  • check Inventory Control
  • check Job Management
  • check Preventive Maintenance
  • check Quotes/Estimates
  • check Recurring Appointments
  • check Routing
  • check Scheduling
  • check Work Order Creation

Screenshots

View 2 screenshots 20943 thumb
View 5 screenshots 100329 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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EService vs mHelpDesk

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