OTRS vs TeamDesk

Starting Price

Not provided by vendor

$49.00/month

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

From small companies to large enterprises, from specific manufactures to vertical business integration, TeamDesk is scalable enough to grow with customers business needs

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.5 / 5
(62)
Read All Reviews

4.9 / 5
(37)
Read All Reviews

Ease of Use


4.3 / 5


  • "We use OTRS to register all the activities/pendencies. It is ease to use and intuitive as well."

  • "The ease of use and the way you can customize if easily."


4.8 / 5


Customer Support


4.4 / 5


  • "The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket."

  • "Being in the IT Service Desk it helps me track all my Tickets."


5 / 5


Features & Functionality


4.5 / 5


  • "OTRS has outstanding functionalities, usability."

  • "Makes work easier by having a good overview of ongoing tickets, but also past tickets, with details of what was built / done to offer a solution."


4.9 / 5


  • "Ease of use; I can use TeamDesk from my phone which makes my job so much easier. User interface is simple and attractive."

  • "Better & cheaper than Quickbase but lacking mobile form to record (much needed)."

Value for Money


4.6 / 5



4.9 / 5


Product Features

  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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OTRS vs TeamDesk

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