Salesforce Service Cloud vs Process Street

Starting Price

$25.00/month/user

$15.00/month/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

We work with all sorts of companies including 10% of the fortune 1000. We service small to medium sized teams in all departments, but we see most engagement in Sales, Marketing, HR, IT and Support.

Rating


4.4 / 5
(454)
Read All Reviews

4.7 / 5
(446)
Read All Reviews

Ideal number of Users

1 - 1000+

1000+

Ease of Use


4 / 5


  • "Excellent user experiences and ease of use. Good slice and dice ability."

  • "It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service."


4.6 / 5


  • "Great UI experience, friendly support, and feature-rich. Intuitive, super easy to use, and professional."

  • "Ease of use and very useful templates. Emails are very informative and the free plan is a great way to get started."

Customer Support


4.2 / 5


  • "Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community."

  • "It was easy to us and the Customer Support was amazing. I was skeptical at first but one of there sales guys turned me around."


4.7 / 5


  • "I like how helpful your support team is and how knowledgable they are non how to do the things I need to accomplish my goals."

  • "And I have been so impressed by the customer service. Highly, highly recommend."

Features & Functionality


4.4 / 5


  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "It is helpful for the metrics dashboard view of our measurements. Will be helpful to get more funtionalities in terms of customization."


4.4 / 5


  • "Support has been outstanding. Our clients are super impressed with how quickly we can build solutions for them in Process Street."

  • "Vinay and his team are outstanding at getting back quickly with help regarding any issues."

Value for Money


4.1 / 5


  • "Great and positive experience with this product. A big investment but will give you tools to make you successful."

  • "SalesForce is an excellent CRM that allows the team to work together, monitor project implementation, monitor cash costs and revenues."


4.6 / 5


  • "It also deals greatly with data archiving and management. Process Street covers a lot of features which is a great deal for its price."

  • "Price: Free with unlimited archiving. Archiving allows for clutter-free homepages too."

Product Features

  • check Access Controls/Permissions
  • check Business Process Automation
  • check Calendar Management
  • check Compliance Tracking
  • check Customizable Dashboard
  • check Document Management
  • check Forms Management
  • close Graphical Workflow Editor
  • check Mobile Access
  • close No-Code
  • check Task Management
  • close Third Party Integrations
  • check Workflow Configuration
  • check Access Controls/Permissions
  • check Business Process Automation
  • check Calendar Management
  • check Compliance Tracking
  • check Customizable Dashboard
  • check Document Management
  • check Forms Management
  • close Graphical Workflow Editor
  • close Mobile Access
  • close No-Code
  • check Task Management
  • close Third Party Integrations
  • check Workflow Configuration

Screenshots

View 5 screenshots 27720 thumb
View 5 screenshots 76309 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Service Cloud vs Process Street

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