Salesforce Service Cloud vs Smartsheet

Rating


4.5 / 5
(435)


4.5 / 5
(987)

Starting Price

$25.00/month/user

$14.00/month/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Smartsheet's intuitive online work collaboration app is used broadly across organizations to track and manage diverse types of work, which means buyers can be front-line managers, senior execs or IT.

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Access Controls/Permissions
  • check Business Process Automation
  • check Calendar Management
  • check Compliance Tracking
  • check Customizable Dashboard
  • check Document Management
  • check Forms Management
  • close Graphical Workflow Editor
  • check Mobile Access
  • check Task Management
  • close Third Party Integrations
  • check Workflow Configuration
  • check Access Controls/Permissions
  • check Business Process Automation
  • check Calendar Management
  • check Compliance Tracking
  • check Customizable Dashboard
  • check Document Management
  • check Forms Management
  • close Graphical Workflow Editor
  • check Mobile Access
  • check Task Management
  • close Third Party Integrations
  • check Workflow Configuration

Screenshots

View 5 screenshots 27720 thumb
View 5 screenshots 139452 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Service Cloud vs Smartsheet

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