OTRS vs MaintainX

Starting Price

Not provided by vendor

$10.00/month/user

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Our product is powerful and robust enough to accommodate the most demanding customer needs. At the same time, we have priced MaintainX and built it to be viable & successful for both SMBs & Enterprise

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.5 / 5
(62)
Read All Reviews

4.7 / 5
(87)
Read All Reviews

Ease of Use


4.3 / 5


  • "We use OTRS to register all the activities/pendencies. It is ease to use and intuitive as well."

  • "The ease of use and the way you can customize if easily."


4.8 / 5


  • "The software is super friendly and easy to use. A real tool that you can use to manage the jobs in the shop."

  • "It was straightforward it was easy to use. We do everything on our iPhones perfect for us."

Customer Support


4.4 / 5


  • "The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket."

  • "Being in the IT Service Desk it helps me track all my Tickets."


5 / 5


Features & Functionality


4.5 / 5


  • "OTRS has outstanding functionalities, usability."

  • "Makes work easier by having a good overview of ongoing tickets, but also past tickets, with details of what was built / done to offer a solution."


4.4 / 5


  • "The neatness of the work order PDF exports is very professional. Ability to build asset profiles and share with all users."

  • "It gives employees and building users the ability to quickly and easily create work orders."

Value for Money


4.6 / 5



4.8 / 5


Product Features

  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • close Documentation

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OTRS vs MaintainX

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