DATIS vs NICE inContact Workforce Management

Starting Price

Not provided by vendor Not provided by vendor

Best For

We are an HR and Payroll Software company that specializes in serving Health and Human Services organizations with 250-5000 or more employees.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.5 / 5
(20)
Read All Reviews

4.1 / 5
(242)
Read All Reviews

Ease of Use


4.6 / 5


  • "Datis e3 is so easy to use. I caught on to it very quickly."

  • "Easily navigated, intuitive for entry, reporting and tracking of multiple HR functions."


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."

Customer Support


4.5 / 5



3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."

Features & Functionality


4.4 / 5


  • "DATIS has the ability to do everything. Recruiting, On boarding, Employee tracking, payroll, performance evaluation, and reporting."

  • "Datis is a position-based system that facilitates budget-building process and also enables easier tracking of productivity."


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."

Value for Money


4.4 / 5



3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."

Product Features

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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DATIS vs NICE inContact Workforce Management

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NICE inContact CXone vs DATIS