NICE inContact Workforce Management vs ProFinda

Rating


4 / 5
(115)

(0)

Starting Price

Not provided by vendor Not provided by vendor

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Talent and workforce management tool that assists small to large firms with talent insights, internal mobility and expertise finding.

Ideal number of Users

10 - 1000+

Not provided by vendor

Ease of Use


4 / 5

Customer Support


4 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Budgeting & Forecasting
  • check Contractor Management
  • check Employee Lifecycle Management
  • check Labor Projection
  • check Performance Appraisal
  • check Recruiting Management
  • check Scheduling
  • check Skills Tracking
  • check Time & Attendance
  • check Variable Workforce
  • close Budgeting & Forecasting
  • close Contractor Management
  • check Employee Lifecycle Management
  • close Labor Projection
  • close Performance Appraisal
  • check Recruiting Management
  • close Scheduling
  • check Skills Tracking
  • close Time & Attendance
  • close Variable Workforce

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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NICE inContact Workforce Management vs ProFinda

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