NICE inContact Workforce Management vs TimeClock Plus

Starting Price

Not provided by vendor Not provided by vendor

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

TimeClock Plus offers scalable time and attendance solutions for organizations in any industry and any size. From public to private sector, small business to ERP users, we have a solution that fits.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.1 / 5
(241)
Read All Reviews

4.4 / 5
(163)
Read All Reviews

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


4.3 / 5


  • "I like that it is very user friendly and the customer service agents are always there to help."

  • "I appreciate the ease of use of the software for all of our employees."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


4.3 / 5


  • "I have been using this software for 8+ years and totally love it. I have experienced the best customer service whenever I needed it."

  • "I appreciated the good tech support and assistance I had setting up the software."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4.3 / 5


  • "I use this software daily as a department manager. It is easy to quickly evaluate everything that you need to accomplish on one screen."

  • "Fairly user friendly and capable of handling most normal requirements."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


4.2 / 5


Product Features

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

Screenshots

Capterra screenshot placeholder
View 3 screenshots 111900 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of TimeClock Plus vs NICE inContact CXone

NICE inContact Workforce Management vs TimeClock Plus

Share

Share Your Comparison of
TimeClock Plus vs NICE inContact CXone