NICE inContact Workforce Management vs Aspect Workforce Management

Starting Price

Not provided by vendor Not provided by vendor

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Contact centers with 150+ agents that want to easily manage their workforce across locations, channels and skills.

Ideal number of Users

10 - 1000+

100 - 1000+

Rating


4.1 / 5
(242)
Read All Reviews

4.2 / 5
(232)
Read All Reviews

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


3.9 / 5


  • "The shortcuts, copy features are amazing. Super easy to use, able to adapt to your own liking."

  • "Ability to generate schedules and forecast volumes. I like the ease of use for the WFO platform."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


3.9 / 5


  • "Customer care reporting, analytics, performance management."

  • "Streamlined management of required headcount and day-to-day scheduling of support staff."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4 / 5


  • "It very easy to navigate. Has been very reliable for us over the years, love the reports that are built into the system."

  • "I like the configurability and flexibility that it offers. We have the suite of products, which helps with the user experience."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


3.8 / 5


Product Features

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact Workforce Management vs Aspect Workforce Management

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Aspect Workforce Management vs NICE inContact CXone