Float vs Aspect Workforce Management

Starting Price

$5.00/month/user

Not provided by vendor

Best For

Agencies, studios and firms that need to keep track of who's working on what and when. Manage your multiple projects and schedule your team, all in one place.

Contact centers with 150+ agents that want to easily manage their workforce across locations, channels and skills.

Ideal number of Users

2 - 999

100 - 1000+

Rating


4.5 / 5
(809)
Read All Reviews

4.2 / 5
(232)
Read All Reviews

Ease of Use


4.5 / 5


  • "Its ease of use and clean interface. It is easy to understand for a newcomer on the platform and helps visualize every task in a very easy way."

  • "I found that it had a quick learning curve with a great interface. Offers great overview and ease of use across teams."


3.9 / 5


  • "The shortcuts, copy features are amazing. Super easy to use, able to adapt to your own liking."

  • "Ability to generate schedules and forecast volumes. I like the ease of use for the WFO platform."

Customer Support


4.5 / 5



3.9 / 5


  • "Customer care reporting, analytics, performance management."

  • "Streamlined management of required headcount and day-to-day scheduling of support staff."

Features & Functionality


4.1 / 5


  • "Good visual tool, easy to add people, reports are nice, and they keep improving the product and making it better."

  • "I liked the visual outline the best which is way different than other systems I checked out. Very easy and intuitive."


4 / 5


  • "It very easy to navigate. Has been very reliable for us over the years, love the reports that are built into the system."

  • "I like the configurability and flexibility that it offers. We have the suite of products, which helps with the user experience."

Value for Money


4.3 / 5


  • "Ease of use and surprisingly robust for the cost. Two features that stick out are the search/filter abilities and the reporting feature."

  • "Ease of use; strong visual graphics that illustrate essential information; good value for the money."


3.8 / 5


Product Features

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

Screenshots

View 5 screenshots 180207 thumb
View 2 screenshots 185238 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Float vs Aspect Workforce Management

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Aspect Workforce Management vs Float