Aspect Workforce Management vs Jobs CRM

Starting Price

Not provided by vendor Not provided by vendor

Best For

Contact centers with 150+ agents that want to easily manage their workforce across locations, channels and skills.

The unique job management area allows users to comply with all industry recognised processes as well as other necessary compliance protocols in workforce management,

Ideal number of Users

100 - 1000+

1 - 1000+

Rating


4.2 / 5
(232)
Read All Reviews

5 / 5
(1)

Ease of Use


3.9 / 5


  • "The shortcuts, copy features are amazing. Super easy to use, able to adapt to your own liking."

  • "Ability to generate schedules and forecast volumes. I like the ease of use for the WFO platform."


4 / 5


Customer Support


3.9 / 5


  • "Customer care reporting, analytics, performance management."

  • "Streamlined management of required headcount and day-to-day scheduling of support staff."


5 / 5


Features & Functionality


4 / 5


  • "It very easy to navigate. Has been very reliable for us over the years, love the reports that are built into the system."

  • "I like the configurability and flexibility that it offers. We have the suite of products, which helps with the user experience."


5 / 5


Value for Money


3.8 / 5



5 / 5


Product Features

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

Screenshots

View 2 screenshots 185238 thumb
View 2 screenshots 108978 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Aspect Workforce Management vs Jobs CRM

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Jobs CRM vs Aspect Workforce Management