NICE inContact Workforce Management vs HotSchedules vs Retain Resource Planning

Starting Price

Not provided by vendor Not provided by vendor

$2,000.00/one-time

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

With over 2 million users, the HotSchedules suite of software is designed for businesses with as few as five employees up to multi-store, enterprise-level, and franchise organizations.

Professional businesses such as accountancy, law and consultancy firms, and financial institutions.

Rating


4 / 5
(115)


4.5 / 5
(313)

(0)

Ideal number of Users

10 - 1000+

10 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Budgeting & Forecasting
  • check Contractor Management
  • check Employee Lifecycle Management
  • check Labor Projection
  • check Performance Appraisal
  • check Recruiting Management
  • check Scheduling
  • check Skills Tracking
  • check Time & Attendance
  • check Variable Workforce
  • check Budgeting & Forecasting
  • close Contractor Management
  • close Employee Lifecycle Management
  • check Labor Projection
  • close Performance Appraisal
  • check Recruiting Management
  • check Scheduling
  • check Skills Tracking
  • check Time & Attendance
  • check Variable Workforce
  • check Budgeting & Forecasting
  • close Contractor Management
  • check Employee Lifecycle Management
  • check Labor Projection
  • close Performance Appraisal
  • close Recruiting Management
  • check Scheduling
  • check Skills Tracking
  • check Time & Attendance
  • close Variable Workforce

Screenshots

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View 2 screenshots 49189 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of Retain Resource Planning vs HotSchedules vs NICE inContact Workforce Management

NICE inContact Workforce Management vs HotSchedules vs Retain Resource Planning

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share Share Your Comparison of Retain Resource Planning vs HotSchedules vs NICE inContact Workforce Management