HotSchedules vs NICE inContact Workforce Management

Rating


4.5 / 5
(313)


4 / 5
(115)

Starting Price

Not provided by vendor Not provided by vendor

Best For

With over 2 million users, the HotSchedules suite of software is designed for businesses with as few as five employees up to multi-store, enterprise-level, and franchise organizations.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Ideal number of Users

10 - 1000+

10 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Budgeting & Forecasting
  • close Contractor Management
  • close Employee Lifecycle Management
  • check Labor Projection
  • close Performance Appraisal
  • check Recruiting Management
  • check Scheduling
  • check Skills Tracking
  • check Time & Attendance
  • check Variable Workforce
  • check Budgeting & Forecasting
  • check Contractor Management
  • check Employee Lifecycle Management
  • check Labor Projection
  • check Performance Appraisal
  • check Recruiting Management
  • check Scheduling
  • check Skills Tracking
  • check Time & Attendance
  • check Variable Workforce

Screenshots

View 2 screenshots 49189 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HotSchedules vs NICE inContact Workforce Management

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