/ Page 2 - Articles by Kyle Rich

Pay transparency, or the practice of companies openly sharing pay ranges and salaries with employees and candidates, is more than a business buzzword; it has the potential to change people's lives.

Recruiting hasn't changed much in 20 years, says HR leader and futurist Lars Schmidt. The way businesses recruit today is just a digital version of the way they recruited when print newspaper ads and paper resumés were the norm. Artificial intelligence (AI) is already fundamentally changing that.

The secret to making sales soar, even in tough economic times? Inclusiveness.  "When you create a truly inclusive selling experience for your buyers, the trust factor skyrockets," says Cynthia Barnes.

The AI age is here.  "And it's transforming the nature of work at a speed that's unlike anything I've seen in my entire career," says Dan Schawbel, New York Times bestselling author and the Managing Partner of Workplace Intelligence, a thought leadership and research agency focused on the world of work.

Never underestimate customer loyalty. Certainly, there are those customers who are so demanding or challenging that the cost of keeping them outweighs what they put into the company coffers, but those are rare.

Jeanne C. Meister likes to cite a shocking statistic: Greater adoption of technology has seen in-demand skills across jobs change drastically over the past few years—so much that 33% of the skills that were present in an average job posting in 2019 will not be needed by 2024.

Can small and midsize businesses (SMBs) really deliver a customer experience (CX) that matches the sophistication and prowess of their Fortune 500 counterparts? We spoke with Dennis Wakabayashi, a global expert in CX to find out.

The accounting and finance (A&F) function is no longer only about closing the books, paying invoices, or other day-to-day tasks. Today, A&F leaders play a strategic role in the direction the business takes and critical decisions—thanks in large part to the capabilities provided by modern accounting and finance technology. Successful A&F transformation and a foundation for A&F’s strategic role, then, requires new skills and perspectives.

Amid the backdrop of a possible recession and massive layoffs across industries, a new AI tool threatens to disrupt the way B2B content marketers operate. And customer privacy, always a hot button among B2B marketers, is going to take center stage next year when Google eliminates third-party cookie technology.