Capterra Glossary
Operating Model
An operating model deals with a business's core competencies, values, and services. It is an all-encompassing way of describing what a company does, how it does it, and what it hopes to achieve. All facets of a business should align with its operating model, including its allocation of resources and staffing hierarchies.
What Small and Midsize Businesses Need to Know About Operating Model
Every business needs an operating model. It helps an SMB define its operational capabilities based on the business strategy. The company can use this model to create a guide for what different teams and team members are responsible for at a strategic level. Using an operating model helps execute and enforce a business strategy.