Capterra Glossary
Business Process Re-engineering (BPR)
Business process re-engineering (BPR) is a business management strategy that analyzes an organization's existing business processes and systems. SMBs can use this strategy to:
Design new business processes and systems
Test, simulate, and prototype designs before implementing them
Manage the business implementation process
What Small and Midsize Businesses Need to Know About Business Process Re-engineering (BPR)
SMBs can use BPR to reduce operational costs, improve customer engagement, automate manual tasks, increase revenue and enhance the quality of products and services.
Say for instance an SMB who has an established brick and mortar wants to sell its products on the internet. The retailer might use BPR to analyze its existing sales processes, design new strategies for eCommerce, and test new online-only products before selling them on its website. Another example of BPR is an independent bank that reviews its core business processes to improve productivity and deliver more value to its customer base.