Capterra Glossary
Conflict Management
Conflict management is the process of resolving disagreements or managing friction within an organization. Conflict resolution techniques include clarifying a contentious issue, identifying a solution or resolution that benefits all parties, creating goals to avoid further discord, and continuing to monitor and follow up on the conflict.
What Small and Midsize Businesses Need to Know About Conflict Management
Conflict management can help SMBs manage disagreements between different business stakeholders. Conflict management techniques, such as bringing conflicting parties together to talk, can create more effective working relationships, which might improve productivity and performance within an organization.