/ Page 2 - Articles by Geoff Hoppe

Last summer, my AC broke and it took three technicians and three days to fix it. It felt a little like Goldilocks and the three bears: The first one didn't do it, and neither did the second. But the third one got the job done.

You want to use business intelligence software. You've heard that it can save your business money and turn your headache-inducing Excel spreadsheets into sources of value.

Raise your hand if you love busy work. It doesn't matter that I can't see you right now—I know not a single one of you raised your hand. So why are you entering job information twice: once in your field service management software and once in QuickBooks?

Within one hour of waking up—before I even leave the house—I've created more data by walking around than the Apollo ship created when it landed on the moon.

ServiceTitan is a proven winner in field service management software with countless satisfied customers. It also snagged $62 million in Series C funding in March 2018. The company plans to use that money to add another 100 employees. No doubt, this is the sign of a healthy company.

Every minute a vital asset is broken, you're losing money. I like to imagine downtime as a stopwatch that keeps time in seconds and dollars. Every maintenance manager knows it's in your best interest to decrease downtime. But how can you predict when your assets are going to break down?

You want to take advantage of the much-touted benefits of business intelligence software, but you have a problem—you don't know where to start. You still have so many questions. How much do your employees know about data? What sort of data do you need to collect? Are you even ready to look at a BI software solution?

What are data stories? They're the context behind statistics and data. If data tells you what happened, data stories tell you why it happened. Why do data stories matter to your business? Because if data tells you what's happening, data stories also tell you how to turn those events into money saved.

What can your maintenance team get out of reliability centered maintenance? Savings. Efficiency. A focus on what matters. You're probably thinking that this sounds too good to be true. Maybe you don't even know what reliability centered maintenance is.