Capterra Glossary
Triage
In business terms, triage is defined as a system used to assign priority levels to tasks or customers and determine the most optimal order in which to deal with task assignments. This practice is typically used by software developers and engineers when the number of defects needing to be resolved in a sprint exceeds the number of resources available to mitigate them. Therefore, the highest priority tasks get addressed first, and lower level priorities are addressed later.
What Small and Midsize Businesses Need to Know About Triage
Software engineering and development teams often use triaging to handle their heavy caseloads. The triaging process helps organizations with limited budgets optimize resource allocation and increase the productivity of team members by giving them a sense of accountability.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy