Capterra Glossary
Troubleshooting
Troubleshooting is a systematic approach used to solve a problem. The troubleshooting process aims to uncover why something is not working as expected and explain how the issue should be resolved. The first step to troubleshooting is to identify the issue. The second step is to collect the information needed to fully understand why the issue occurred. Next, the relevant information about the issue should be analyzed to determine its root cause. Once the root cause is identified, then a solution should be proposed and tested. Once an appropriate solution is found, the solution can be used to troubleshoot the problem, fixing the issue at hand.
What Small and Midsize Businesses Need to Know About Troubleshooting
The troubleshooting process is commonly used by tech startups to figure out why certain software applications or hardware devices are malfunctioning and how to get them to work properly. Small and midsize businesses also often use the troubleshooting process to identify and find solutions to inefficient business processes.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy