Capterra Glossary
Wi-Fi Calling
Wi-Fi calling is a service that allows mobile device users to place and receive calls over a wireless connection, rather than using a cellular signal. Wi-Fi calling is powered by Voice over Internet Protocol (VoIP). When Wi-Fi calling is enabled on a device, the user’s phone will identify the strongest network available and route the call through the Wi-Fi network. However, if a cellular signal is available and stronger than the Wi-Fi networkʻs connection, the phone will route the incoming or outgoing call through the user’s cellular network. Users can make Wi-Fi calls directly from their mobile device using their device’s built-in dial pad or messaging application. Wi-Fi calling allows mobile device users to make free calls when connected to a reliable Wi-Fi network and is one of the best alternatives for users that reside in areas with poor cellular coverage.
What Small and Midsize Businesses Need to Know About Wi-Fi Calling
Small and midsize businesses with limited budgets often use Wi-Fi calling to provide their employees with the reliable service they need to make and receive calls from stakeholders, customers, and company staff. Since Wi-Fi calling operates over a company’s Wi-Fi network, it can be used to mitigate the costs of using a traditional phone network to facilitate company communications. For office staff that work in-person, Wi-Fi calling is typically stronger and more reliable than cellular service, improving the quality of outgoing and incoming calls.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy