/ Page 4 - Articles by Cathy Reisenwitz

Contact centers are challenging places to work. They are fast-paced, the industry moves quickly, and small changes can make a big impact on already thin margins.

From blockchain to artificial intelligence, new technologies are impacting the way we build and use EHRs. Whether you're looking for a new EHR in 2018, or know that you'll need to consider replacing yours in the near future, here's a quick rundown of recent stats that show what's new in the EHR space along with links to resources on how smart healthcare delivery organizations can prepare.

If you're like many doctors, your paycheck doesn't have quite as many zeros on it as you'd hoped when you started med school. According to Medical Economics, average physician salaries are declining. It's a trend that will likely continue.

Running a call center isn't easy work. Schedules, call center software, and salaries all have to be set just right to make sure you're profitable. Working at one isn't easy either.

Searching for new electronic medical records software (EMR) is a daunting task. Between importing your data and learning to use the system, it's a question you really want to get right the first time. But it's hard to know where to start.

According to Gartner analyst Tom Austin, we have finally entered the long-predicted “Smart Machine Age." Austin predicts that by 2021, smart machine revenues will reach $29 billion and 30% of large companies will use devices or pieces of software that use some form of cognitive computing, deep learning, or intelligent automation (Gartner research available to subscribers only).

I've been in the content marketing game for three years now. I've been writing for… well, since I was taught how, really. And I still don't know everything about content marketing. Not even close. That's why I read people who know more than me!

Predictive dialers are wonderful additions to your call center. They improve agent productivity, offering clear benefits to any company doing sales or customer service. Since predictive dialers, like all technology, are constantly changing and improving, keeping up with the latest industry trends can be tough.

Prussian and German statesman Otto von Bismarck said: “Only a fool learns from his own mistakes. The wise man learns from the mistakes of others." For customer service pros, there were plenty of mistakes to learn from in 2017.