Capterra's 2024 Tech Trends Report: An In-Depth Look at Software Purchase Regret

Most businesses say they regret a recent software purchase. Our e-book dives into why regret levels are so high and how you can avoid it yourself.

With technology being critical to the stability and growth of today’s businesses, it’s important that businesses are able to find, evaluate, and purchase the right tech for their needs every single time. But according to Capterra’s 2024 Tech Trends Survey*, which collected responses from nearly 3,500 businesses around the world, not only do businesses make software purchase decisions they end up regretting every now and then—they do so more often than not.

It’s true: 60% of software buyers regret a purchase they’ve made in the past 12 to 18 months. And the problems start at the very beginning with their initial list of options. Almost all buyers (96%) start their software search with an initial list of software vendors in mind. 89% go on to buy off this list “almost always” or “most of the time,” of which 62% go on to regret their purchase decision.

If you want to avoid regret on your next software purchase, Capterra’s 2024 Software Purchase Regret Report is a must-read. In this downloadable e-book, we analyze the results from our survey to understand which businesses make regretful software purchases most often, and the lasting effects it can have on an organization.

We go on to explain not only how resources like the Capterra Shortlist™ can give you a better initial list of software options quickly, but also how simple changes to the makeup of your purchasing team and how you evaluate software options can dramatically reduce your likelihood of a regretful purchase.