Capterra Glossary
Crisis/incident Management (C/IM) Software
Crisis/incident management (C/IM) software helps businesses respond to emergencies and other issues. This program manages the activities of staff and other critical stakeholders in reaction to a crisis or incident, using a consistent and rapid approach to return to normal as soon as possible. An incident management solution might include developing and maintaining a crisis communications plan, collaborating with other enterprise security teams on a cohesive response, tracking activity and communicating about changes in the incident-handling process, managing costs through accounting software for small businesses, scheduling employees according to their availability, and gathering situational awareness about emergencies.
What Small and Midsize Businesses Need to Know About Crisis/incident Management (C/IM) Software
Businesses in industries such as healthcare and finance should especially consider using C/IM software due to high risk in this area. This software, which provides real-time information and includes step-by-step instructions on what employees and team leaders need to do next, can help SMBs prepare for and manage potential emergencies. Preparation can help small businesses avoid costly damages and maintain their operations during difficult times.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy