Capterra Glossary
Natural-Language Understanding
Natural-language understanding is a field of computer science, artificial intelligence, and computational linguistics that deals with the interaction between computers and human (natural) languages. It encompasses both speech recognition systems like Siri or Google Assistant and text-input processing programs.
What Small and Midsize Businesses Need to Know About Natural-Language Understanding
Businesses can use natural-language understanding technology to better interact with customers. This technology can be used to process customer queries and requests, understand customer sentiment, and provide intelligent responses. Additionally, natural-language understanding can be used to generate reports or analytics based on customer interactions.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy