Capterra Glossary
Shared Services Or Shared Services Center
When every person or device in an area is working towards the same goals by providing the same services, this is known as a shared service center. This may refer to an HR team, legal team, or IT service providers.
What Small and Midsize Businesses Need to Know About Shared Services Or Shared Services Center
SMBs typically make use of shared services because of their cost-effective nature. Because operations are centralized, it requires a lower investment in technology and office space.
Related Terms
- Customer Relationship Management (CRM)
- Go-to-Market (GTM) Strategy
- Customer Information File (CIF)
- Customer Experience
- Best-in-class
- RM (Relationship Manager)
- CSS (Customer Service and Support)
- Electronic Customer Relationship Management (e-CRM)
- Customer Experience Management (CXM)
- Best-of-breed
- Business Development Representative (BDR)