Capterra Glossary
Unified Communications as a Service (UCaaS)
Unified Communications as a Service (UCaaS) is a cloud delivery model that comprises six communication functions:
Enterprise telephony
Meetings via audio, video, and web conferencing
Unified messaging
Instant messaging
Mobility
Communications-enabled business processes
A service provider operates and maintains the above functions on behalf of an organization, freeing up labor and resources. The provider delivers services for a monthly subscription fee and manages communication infrastructure such as racks, data centers, and audio-visual software.
What Small and Midsize Businesses Need to Know About Unified Communications as a Service (UCaaS)
An SMB might invest in UCaaS to outsource the maintenance of communication technologies to a third-party provider, improving security and compliance. Because UcaaS is a cloud-based delivery model, SMBs don't have to maintain on-premise infrastructure such as data centers and servers.
Related Terms
- Big Data
- Attrition
- Software as a Service (SaaS)
- Furlough
- Intranet
- Business Intelligence (BI) Services
- Enterprise Resource Planning (ERP)
- Analytics and Business Intelligence (ABI)
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Advanced Clinical Research Information Systems (ACRIS)
- Business Analytics
- Augmented Reality (AR)
- Customer Relationship Management (CRM)
- Remote Work
- AMO (Application Management Outsourcing)
- Procurement
- Go-to-Market (GTM) Strategy
- MSO (Management Services Organization)