Spillman Records Management Ratings

Overall
4/5
Ease of Use
3.8/5
Customer Service
3.9/5

About Spillman Records Management

Reduces the cost and complexity of entering, managing, and extracting critical data that public safety agencies use every day. Learn more about Spillman Records Management

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Showing 8 of 8 reviews

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Showing 8 of 8 reviews

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Reviewer's Role
Length of Use
Frequency of Use
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Daniel B.
Director of Communications and Info Tech
Law Enforcement, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 29, 2019

“It's Great”

OverallOverall, our experience has been just shy of perfect.
ProsSpillman Records Management along with Spillman CAD is the perfect system for police dispatch and records management. Spillman Records Management allowed us to completely revamp our Records Department and are much more efficient. Since migrating over 12 years ago, we are now almost paperless and performance has more then doubled. Hands down the best CAD and Records Management in the industry.
ConsMy only issue would be reporting as you cannot print a range of incident reports. Each report must be printed individually.
Reviewer Source 
Source: Capterra
July 29, 2019
Verified Reviewer
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Does the job but isn't perfect”

OverallThe Police Department I work for has been using spillman for many years and overall it has been a good experience but not without headaches. Upgrades can be difficult and challenges do arise such as incompatibility with adobe reader for their latest version when trying to use the form feature. They do get around to fixing things but it usually takes a while for bug fixes and patches to happen.
ProsIt is usually reliable and stable, end users are happy with it for the most part. It is widely used in our area so most employees are familiar with it when they start.
ConsIt is difficult to manage as it still requires a unix server and an expert on staff just for that. I understand you can now use Linux but it will be a very difficult transition. When there is a problem their tech support usually likes to shift the blame to us for whatever excuse they can come up with.
Reviewer Source 
Source: Capterra
December 6, 2018
Lynda G.
Executive Asstnt
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 15, 2018

“Communications Officer”

ProsSpillman is so user friendly, so many ways to search for contacts, easy to enter and dispatch calls, its customizable. Hands down the best CAD system I have worked with.
ConsThe messaging portion can stand to be updated. It would be helpful to be able to send an offender image to squad cars
Reviewer Source 
Source: Capterra
June 15, 2018
Jason M.
Sergeant
Law Enforcement, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 6, 2018

“If you want to be on the top of your game in records management... Get it!”

ProsI love how you can have your own personal homepage and can customize it for your specific needs.
ConsI wish the search feature was a little bit easier to use. I know with my old records management software you could type in a specific words and get a list of reports.
Reviewer Source 
Source: Capterra
September 6, 2018
Tim G.
Admin Assistant
Government Administration, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
December 13, 2016

“Great RMS Software Program”

OverallSpillman is a great RMS software program that handles all of the needed items of our midsized municipal police departments. It's both efficient and effective at handling the needs of the department and the records unit.
ProsEase of use
ConsNone at the moment
Recommendations to other buyersNone at the moment
Source: Capterra
December 13, 2016
Richard M.
Commander
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 13, 2016

“20 years of experience in using Spillman”

OverallSpillman is a great RMS system that offers ease of searching, flexibility and stability for your database. The system works great and is easy to use once you are trained. I have been using Spillman since 1996 and it is an amazing and very valuable RMS that can be used to solve cases and get information regarding the activity level of your department. Customer service is very responsive and tries to get you a solution or answer very quickly. There needs to be someone assigned to administer and maintain the system, but if it is done correctly Spillman can do great things for your police department.
Source: Capterra
April 13, 2016
Dan S.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
2/5
Features
1/5
Value for Money
1/5
Source: Capterra
September 22, 2016

“Spillman is Terrible”

OverallSpillman is Terrible... End of Story. It over complicates very simple tasks. It is very expensive compared to other options. Entering citations in Spillman does not even make sense. You cannot just simply enter a citation in the main program, it requires you to open a secondary program that is not user friendly. Spillman needs to focus on streamlining their product if they want to be successful. The software was obviously not built for a user friendly environment. Be prepared to start a new career when your department chooses Spillman. Being a cop has never been so tedious prior to Spillman.
Source: Capterra
September 22, 2016
Derek C.
Supervisor
Security and Investigations, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 4, 2018

“Great Program”

ProsThe system is great for organizing and communicating data.
ConsThere are a lot of features, which take time to learn, but it's well worth it.
Reviewer Source 
Source: Capterra
August 4, 2018