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Brian Westfall
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Brian Westfall is an associate principal analyst at Capterra, covering human resources, with a focus on recruiting, talent management, and employee engagement. Over the past decade, Brian’s research on the intersection of talent and technology has been featured in Bloomberg, Fortune, SHRM, TIME, and The Wall Street Journal. He also led a session - “Become Data-Driven Or Drown: Why Winners and Losers of The Next Recession Will Be Decided By Tech” - at the SHRM Talent Conference & Expo in 2023.

When he isn’t helping small and midsize businesses get the most out of their HR technology, Brian can be found playing with his two corgis or traveling the world.

Published May 25, 2022
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The rise of remote work has undoubtedly been the biggest talent management story over the past two years, but another major development is ready to take its place. Listen up, employers: Workers want a more flexible work schedule, and you’re risking top talent going elsewhere if you don’t give it to them.
Published April 14, 2022
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In a recent Capterra survey, 78% of project managers report using emotional intelligence more than ever in the past two years. Why is EQ having a moment? And how can high EQ managers improve not only employee engagement, but overall project success?
Published March 17, 2022
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This report is the second installment in a series on company culture in the new normal. In part one, we looked at the decline of work friendships. On top of giving employees more flexibility and saving money on office space, companies that have made the transition to hybrid and remote work have discovered an additional benefit they probably didn’t expect: A reduction in toxic workplace behaviors like bullying, racism, and sexual harassment.
Published March 3, 2022
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As HR leaders and people managers struggle to bring increasingly distanced employees together, employees themselves are saying “don’t bother.” According to Capterra’s 2022 Company Culture Survey (which collected responses from nearly 1,000 U.S. employees), relationships with co-workers are now the least important factor of job satisfaction. We also found that a majority of remote employees aren’t very interested in having work friends at all.
Published February 17, 2022
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Facing a historic knowledge drain, rapid digital transformation, and a seismic shift to remote work, companies are spending big money on upskilling employees.
Published February 17, 2022
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Every small or midsize business (SMB) needs engaged employees to thrive. But how can you better engage your workforce in the face of competing priorities, rising burnout, and a limited budget?
Published June 9, 2021
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After months of endless meetings, research, and demos, you and your team have finally narrowed down the possibilities for your company’s new software system to just a handful of options. All that remains is to make a decision and finalize your purchase. This is the easy part of the process, right?
Published May 13, 2021
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If the COVID-19 pandemic has taught us anything, it’s that you can never truly know what’s going to happen next. Case in point: Right before the pandemic began, I made some bold predictions about where talent management was heading in the 2020s. And sure, while there’s still time for many of these predictions to come true, there’s no doubt that the events of the past year have altered their course significantly.
Published April 23, 2021
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Whether you want to lead a live class online, add a self-paced eLearning course to your curriculum, or simply want to digitize your gradebook, a learning management system (LMS) is a great way to bring your classroom into the 21st century.
Published April 20, 2021
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Is artificial intelligence (AI) the real deal or just a bunch of hype? In a 2020 report, Gartner argues that it’s actually both at the same time (full research available to Gartner clients):
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