Capterra Glossary
Knowledge Work Management
Knowledge work management is an integrated process of gathering, organizing, analyzing, and sharing all of a business' knowledge and information assets in a way that is easily accessible to employees. These information assets could include policies, procedures, databases, documents, and individual workers' expertise.
What Small and Midsize Businesses Need to Know About Knowledge Work Management
Knowledge work management makes an SMB's data easily available to company members through dashboards, portals, and a content management system. The process also incorporates a system to locate expertise within the organization in particular areas.