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Uplink

Uplink

4.9 (6)
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What is Uplink?

Uplink is a 1-1 sales communication tool that allows reps to call or text prospects and customers directly from their phones native apps. Conversations are logged in Salesforce to track sales activity and Uplinks private...

Who uses Uplink?

Uplink allows account management & sales teams (inside sales teams, field sales teams, etc.) to text or call prospects & customers efficiently, logging these interactions automatically in Salesforce.

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Uplink Reviews

Showing all 6 reviews
Overall
4.9
Ease of Use
4.7
Customer Service
4.9

Most Helpful Reviews for Uplink

William D.
Director
Law Practice, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 13, 2019
"Uplink"
Overall: Great team that is responsive and easy to work with. They assisted in the setup and training. Everything went very smoothly.
Pros: This application solves a number of issues for us mainly the ability to communicate with our clients via text messaging and record the entire conversation on a central server so nothing is lost. It is an easy product to use and administrate. It also is highly rated by the users.
Cons: Everything has gone smoothly and there have been no complaints from the end users.
Linus O.
Senior Online Marketing Manager
Computer Games, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 23, 2022
"Great Slaesforce integration"
Pros: The best aspect of Uplink is it is directly integrated to SalesForce.
Cons: Per feature and monthly base pricing which starts from $69.00 is quite expensive.
Switched From: Contact Cloud
Avatar Image
Michael E.
ON Stocker
Retail, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
November 18, 2021
"I have used it but don't currently have"
Overall: I enjoyed Uplink while I had it, I am hoping to go back to use it again!
Pros: I did like it when I was using it, but haven't used it in a while so I am unsure of its new features!
Cons: Since I haven't used his software in a while I don't really have a problem with it
Scott L.
Consultant
Financial Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 13, 2019
"Gaining viability to ALL communication between the sales team and prospects"
Overall: Our sales team was using their phones to text prospects. texts were not documented. Uplink gave us the ability to not change our process AND the benefit of documenting every text to to a prospect. Filled a huge gap in our sales process.
Pros: Ability to have viability into all prospect communication within our Salesforce org and not having to overhaul sales teams daily routines.
Cons: Managing change while implementing a new technology - which is not unique to UpLink.
Reasons for Choosing Uplink: Lunar's customer service, ease of use, fit our processes
MICHAEL A.
Director of Sales
Financial Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 13, 2019
"Easy and Effective "
Pros: The platform is very easy and intuitive to use, and new users are able to be on-boarded quickly with little training needed. I'm most impressed with their support and management team. They welcome feedback are very responsive. The simplicity of Uplink has helped increase our customer experience, communication, and tracking across our sales team.
Cons: Would be nice to have the ability to text more than one person at a time.
Owen M.
Senior Manager Solutions Engineering
Internet, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 13, 2019
"Solves a great problem in the CRM space "
Pros: I love how you can get a corporate number added to your phone and any texts that are for business purposes are logged in Salesforce. It allows to run reports on texting activities with clients. It’s the metrics companies need for the new generation of communication.
Cons: It’s new and will need to add features in the future.