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Pricing

Spiceworks Cloud Help Desk

Not provided by vendor

Free Trial
Free Version

Computicate PSA

Starting from

€ 49/Month

Pricing Model:Per Feature

Free Trial
Free Version

Best for

Spiceworks Cloud Help Desk

1-1000+ users

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Computicate PSA

1-200 users

IT Managed Service providers (MSPs) that are ready to take the next step with their business by automating their back-office and service delivery.

Recognition

Spiceworks Cloud Help Desk

CAPTERRA SHORTLIST IT Management Software (2024)
Help Desk Software (2024)
IT Asset Management Software (2024)
Issue Tracking Software (2023)
IT Service Software (2023)
IT Asset Management Software (2023)
IT Management Software (2023)
Help Desk Software (2023)
IT Management Software (2022)
Server Monitoring Software (2022)

Computicate PSA

Screenshots

Spiceworks Cloud Help Desk

Computicate PSA

Features

Spiceworks Cloud Help Desk

Top Features

66.66666666666667%

12/18

Reporting & Statistics
Prioritization
Real-Time Notifications
Support Ticket Management
CMDB
Analytics
Change Management
Incident Management
Service Level Agreement (SLA) Management
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Mobile Access
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support

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Hide Service Desk Software Features -

Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics

See All features

Computicate PSA

61.111111111111114%

11/18

Show Service Desk Software Features +

Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics

See All features

Reviews

Spiceworks Cloud Help Desk

User Satisfaction
4.3
Ease of Use
4.3
Customer Service
4.2
Features
4.2
Value for Money
4.6

Likelihood to Recommend

85%

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Computicate PSA

Highest Rated

User Satisfaction
4.7
Ease of Use
4.5
Customer Service
5.0
Features
4.7
Value for Money
5.0

Likelihood to Recommend

96%

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Pros & Cons

Spiceworks Cloud Help Desk

Pro

"Keep track of who is doing what. We have tried the asset management and it was a ok at best."

Au Yeung Victor

Oct 30, 2020

Pro

"If you've never used an IT Help Desk tool before, then SpiceWorks is a great place to start as they are easy to use, have a large support community, and integrate well with other tools."

Huff Josiah

Jan 07, 2020

Con

"There really isn't too much I didn't like about this software. Maybe the worst flaw is that there is not much follow up from the program side--(although if there is I haven't found it))."

Ignelzi Susan

Feb 11, 2021

Con

"Finding out what are the most common problems within the organization."

NAMASIVAYAM GOPI

Oct 14, 2019

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Not enough reviews

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Deployment & Support

Spiceworks Cloud Help Desk