Steam-connect

OXON

Capterra offers objective, independent research and editorial content and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pricing

Steam-connect

Starting from

€ 5/Month

Pricing Model:Per User

Free Trial
Free Version

OXON

Starting from

$ 39/Month

Pricing Model:Per Feature

Free Trial
Free Version

SEE ALL PRICING

Best for

Steam-connect

1-1000+ users

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs.

OXON

2-1000+ users

SMB's and enterprise companies. OXON functionalities can be used for companies up to 1000 agents. OXON is similar to Genesys and has even better functions on email ticketing, and user interface.

Screenshots

Steam-connect

OXON

Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

--%

Call Recording

207

important

Call Routing

388

important

--% Fit

vs.

--% Fit

Call Recording

important

Call Routing

important

Steam-connect

Top Features

19/20

Dashboard
Call Recording
Call Routing
Call Logging
Progressive Dialer
Call Transfer
Contact Management
Inbound Call Center
Reporting/Analytics
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
IVR/Voice Recognition
Call Scripting
Call Monitoring
Caller ID
Queue Management
Blended Call Center
Predictive Dialer

See All features

Hide Call Center Software Features -

Call Recording
Call Routing
Call Logging
Progressive Dialer
Call Transfer
Contact Management
Inbound Call Center
Reporting/Analytics
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
IVR/Voice Recognition
Call Scripting
Call Monitoring
Caller ID
Queue Management
Blended Call Center
Predictive Dialer
Dashboard

See All features

OXON

15/20

Show Call Center Software Features +

Call Recording
Call Routing
Call Logging
Progressive Dialer
Call Transfer
Contact Management
Inbound Call Center
Reporting/Analytics
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
IVR/Voice Recognition
Call Scripting
Call Monitoring
Caller ID
Queue Management
Blended Call Center
Predictive Dialer
Dashboard

See All features

Reviews

Steam-connect

User Satisfaction
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Likelihood to Recommend

88%

Read All Reviews

OXON

User Satisfaction
4.8
Ease of Use
4.5
Customer Service
4.5
Features
4.7
Value for Money
5.0

Likelihood to Recommend

94%

Read All Reviews

Pros & Cons

Steam-connect

Not enough reviews

More reviews are required to provide summary themes for this product.

OXON

Pro

"The best part I love about Oxon is the fast, simple, minimalistic and easy-to-use interface."

Bond Peter

Aug 19, 2019

Pro

"Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners."

Vilimkova Jaja

Apr 15, 2019

Con

"The interface is kind of confusing, takes some time to get a hang of it."

B. Wissal

Apr 23, 2019

Con

"We would pay more if they offered more functions that we need."

Winkler Vivien

Apr 18, 2019

Read All Reviews

Deployment & Support