Capterra offers objective, independent research and editorial content and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pricing

Freshservice

Starting from

$ 29/Month

Pricing Model:Per User

Free Trial
Free Version

SEE ALL PRICING

VIZOR IT Asset Management

Starting from

$ 2/Year

Pricing Model:Per User

Free Trial
Free Version

Best for

Freshservice

1-1000+ users

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

VIZOR IT Asset Management

1-1000+ users

VIZOR is for users who want the provision of effective infrastructure and end-user support. The target needs identification, management and resolution of incidents and problems.

Recognition

Freshservice

CAPTERRA SHORTLIST IT Management Software (2024)
Inventory Management Software (2024)
IT Asset Management Software (2024)
Managed Service Providers (MSP) Software (2024)
ITSM Software (2023)
Issue Tracking Software (2023)
Asset Tracking Software (2023)
Incident Management Software (2023)
IT Service Software (2023)
IT Management Software (2023)

VIZOR IT Asset Management

Screenshots

Freshservice

VIZOR IT Asset Management

Features

Freshservice

91.30434782608695%

21/23

Availability Management
Capacity Management
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Workflow Management
Inventory Management
Contract/License Management
Asset Tracking
Activity Tracking
Knowledge Base Management
Reporting & Statistics
Self Service Portal
Alerts/Notifications
Project Management
Service Level Agreement (SLA) Management
Customizable Fields
Access Controls/Permissions
Support Ticket Management
Surveys & Feedback
Help Desk Management
Release Management

See All features

Hide ITSM Software Features -

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Workflow Management
Inventory Management
Contract/License Management
Asset Tracking
Activity Tracking
Knowledge Base Management
Reporting & Statistics
Self Service Portal
Alerts/Notifications
Project Management
Service Level Agreement (SLA) Management
Customizable Fields
Access Controls/Permissions
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management

See All features

VIZOR IT Asset Management

91.30434782608695%

21/23

Show ITSM Software Features +

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Workflow Management
Inventory Management
Contract/License Management
Asset Tracking
Activity Tracking
Knowledge Base Management
Reporting & Statistics
Self Service Portal
Alerts/Notifications
Project Management
Service Level Agreement (SLA) Management
Customizable Fields
Access Controls/Permissions
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management

See All features

Reviews

Freshservice

Highest Rated

User Satisfaction
4.5
Ease of Use
4.5
Customer Service
4.5
Features
4.3
Value for Money
4.4

Likelihood to Recommend

86%

Read All Reviews

VIZOR IT Asset Management

User Satisfaction
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
4.0

Likelihood to Recommend

80%

Read All Reviews

Pros & Cons

Freshservice

Pro

"I love how easy it was to get started and a year later we are continuously customizing the HelpDesk to our needs. The Automators and options are very intuitive and I would recommend to anyone."

Hughes Emil

May 20, 2021

Pro

"The ticket management, asset management, knowledgebase and workflow automation have bee huge help and really a great solution for the specific needs."

Iaciofano Gianni

May 20, 2021

Con

"So many of those requests can and have gotten lost in email in the past, but no more."

Hayes Jon

Dec 04, 2019

Con

"I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update."

Hayes Jon

Dec 04, 2019

Read All Reviews

VIZOR IT Asset Management