Reviews of Village Management Software

Overall: VMS is our go to daily software for HOA management. It can be used for a variety of other platforms and VMS themselves actually use their own software for their own company. I trust the software.

Pros: The ability to customize reports to each individual client is very impacting to our services provided. The product is easy to use as a user and very straightforward. It is not a "flashy" software but it gets the job done. VMS integrates with our client's bank accounts and other software we use. Ask them to confirm but chances are, they integrate with your other software!

Cons: The customized report generation can be touchy. We had to contact their office to help get some custom letters made up due to changes in state law. Their office was very helpful and responsive throughout the process. It turned out that it was an error on their software preventing us from putting the letters exactly how we wanted them but this was corrected.

Overall: Was very hard to learn and was not user friendly at all. The portals are very outdated.

Pros: VMS integrates well with other companies.

Cons: Not user friendly, majority of reports do not work, it takes hours to send a mass email and it holds up your computer while using, the compliance feature was very out dated and did not functionally make sense.

Reasons for Switching to Village Management Software: We were hoping to get something more up to date, which we did not

Overall: The board, committees, and homeowners in our community are using VMS through our property management company. While VMS has lots of bells and whistles and is quite good on the accounting end, VMS has not been very responsive to issues involving fine committee members needing information from the system or to issues involving fines and compliance. Committee members are unable to look up violations by individual property address. Instead they must look through all of the violations for the community to find the homeowner's address in question. Our property manager says she has not gotten any resolution despite making almost a dozen phone calls to VMS. Also, fees for certified letters involving fines cannot be posted in the compliance module. According to VMS, any charge other than a fine would have to be posted manually. As a board member, I am not happy with the lack of responsiveness from VMS.

Pros: I really did not like a whole lot about the software.

Cons: Hard to navigate around while inside a module.