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Channels

Channels

4.9 (36)

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"Exceptional Customer Service, Very Efficient Tool for Outbo"

5.0

Konstantinos K. - Owner, Managing DirectorJanuary 17, 2017

USER REVIEW
"Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch"
Konstantinos K.
Owner, Managing Director
Accounting, 1-10 employees
Time Using the Software: 6-12 months
Overall Rating
5.0 (36)
Overall: We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys
Pros: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality
Cons: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated
Reviewer Source
Source: GetApp
January 17, 2017

STARTING PRICE

Not provided by the vendor

Free Trial
Available

EASE OF USE

4.7/5

Based on Capterra user reviews

What is Channels?

Channels is an innovative Call Center Software. We give you Web call - the customer can call you easily with one click from your company’s website. Channels integrates with platforms like Shopify, Magento, Pipedrive, and more. Other features include the display of customer details before a call, One-click Chrome extension, Call widget, Mobile App, IVR, Call Recordings, Live-listening, and more. Take the free option and try some of these features. Or, have them all with a full offer!

Channels Overview

Provider

Channels

Located In

UNITED STATES OF AMERICA

Foundation

2014

Deployment

Cloud, SaaS, Web-Based

Training

Documentation, Live Online, Webinars

Support

24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

Who uses Channels?

Channels is designed for Customer Service Teams, eCommerce Stores, and Online Businesses no matter their size or industry.

Content Source: Channels

Integration Ecosystem

Pipedrive logo
Pipedrive
HubSpot CRM logo
HubSpot CRM
Zapier logo
Zapier
Zendesk Suite logo
Zendesk Suite
Make logo
Make
+ 2
Integrations
Integrations
Customer Card
IVR
Mobile App
Click-to-Call Widget

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How much is Channels?

Starting From:
Not provided by vendor
Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Channels offers a seven day free trial, with no credit card required. Once the trial ends you'll be able to choose one of three plans: - PLUS, which costs $29/monthly ($24 annually), which already includes 3 users. Additional one costs $10/monthly ($8 annually) - ADVANCED, which costs $75/monthly ($62) and already included 5 users. Additional one costs $20 ($16 annually)

Channels Features

What solutions does Channels provide?

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Channels Reviews

Showing 5 of 36 reviews
Overall
4.9
Ease of Use
4.7
Customer Service
5.0

Pros

  • The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls.

  • Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates.

  • The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month.

  • Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

Cons

  • No custom report building capabilities. SMS/social media not integrated.

  • I found it difficult to extract data in the exact format I needed.

  • We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign).

  • Crazy call is the trustyworthy software. Interface and reports are more than sufficient.

Read All 36 Reviews

Most Helpful Reviews for Channels

Konstantinos K.
Owner, Managing Director
Accounting, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: GetApp
January 17, 2017
"Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch"
Overall: We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys
Pros: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality
Cons: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated
Avatar Image
Karla L.
Analista sénior
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 27, 2018
"Good sound quality"
Overall: It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.
Pros: In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.
Cons: The download of information from the cloud is usually somewhat slow.

Vendor Response

By Channels on July 3, 2018
Hi Karla, thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.
Avatar Image
Holly K.
Head of Client Services
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
October 16, 2019
"Well Price but a Little Clunky to Use"
Overall: CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.
Pros: It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.
Cons: The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.
Reasons for Choosing Channels: Initially we did but then given the circumstances of the campaign we were conducting had to go to Call Hippo due to not being able to manually dial in numbers when required.

Vendor Response

By Channels on October 17, 2019
Thanks for the review Holly! There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know P.S. Our support says Hi!
Kacper P.
Sales, Marketing and Deployment Manager
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Value for Money
5.0
Reviewer Source
Source: GetApp
January 8, 2016
"Best inteligent for yours call center"
Overall: I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.
Pros: Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever
Avatar Image
Iliana D.
Co-Founder
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 26, 2018
"Great tool for sales teams"
Overall: We are able to keep a full pipeline thanks to them.
Pros: Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.
Cons: We had to go through their initial launch phase, - they improved their tool and service very quickly

Vendor Response

By Channels on September 27, 2018
Thanks Iliana, it's awesome to hear we can help you :)
Read All 36 Reviews

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