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Complaint Systems Software
Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.
2.5M+ verified reviews
50M+ customers yearly
25+ years of expert advice
Freshservice
4.5 (689)
Key Features
9/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 689 user reviews
KB
JO
5
(416)
4
(234)
3
(30)
2
(7)
1
(2)
5-4
(650)
3
(30)
2-1
(9)
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Everest
1 reviews
Write a review
Key Features
6/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 1 user reviews
DA
5
(1)
4
(0)
3
(0)
2
(0)
1
(0)
5-4
(1)
3
(0)
2-1
(0)
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isoTracker Complaints
Management
No reviews
Be the first to
write a review
Key Features
6/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
Sorry, there are no reviews yet
Write a review
5-4
(0)
3
(0)
2-1
(0)
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HappyFox Help
Desk
4.6 (92)
Key Features
10/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 92 user reviews
5
(64)
4
(24)
3
(1)
2
(2)
1
(1)
5-4
(88)
3
(1)
2-1
(3)
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Zendesk
Suite
4.4 (4076)
Key Features
11/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 4,076 user reviews
BR
5
(2,276)
4
(1,364)
3
(319)
2
(64)
1
(53)
5-4
(3,640)
3
(319)
2-1
(117)
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Zoho
Desk
4.5 (2212)
Key Features
10/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 2,212 user reviews
5
(1,306)
4
(766)
3
(119)
2
(13)
1
(8)
5-4
(2,072)
3
(119)
2-1
(21)
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InvGate Service
Management
4.6 (108)
Key Features
8/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 108 user reviews
5
(74)
4
(28)
3
(6)
2
(0)
1
(0)
5-4
(102)
3
(6)
2-1
(0)
Visit Website
Outbound Icon
QT9
QMS
4.8 (118)
Key Features
9/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 118 user reviews
CD
NW
5
(99)
4
(13)
3
(5)
2
(1)
1
(0)
5-4
(112)
3
(5)
2-1
(1)
Visit Website
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Freshdesk
4.5 (3412)
Key Features
9/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 3,412 user reviews
MV
BA
5
(2,013)
4
(1,186)
3
(164)
2
(32)
1
(17)
5-4
(3,199)
3
(164)
2-1
(49)
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HelpDesk
4.6 (180)
Key Features
10/11
Key Features:
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
Reviews sentiment
What our users say:
Based on 180 user reviews
R
5
(123)
4
(41)
3
(12)
2
(2)
1
(2)
5-4
(164)
3
(12)
2-1
(4)
Visit Website
Outbound Icon
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