5 top user-rated products that can help you choose the best suitable call tracking solution on the basis of your business needs.
CallJoy by Google was a popular call-tracking software that was officially shut down on July 22, 2020. An experimental project developed by Google, CallJoy provided small businesses with call-tracking features that allowed users to record calls and get automated transcripts ready for quality check. It was available at a monthly fee of $39.
If you came here looking for CallJoy, we can help. Capterra is the #1 destination for finding software and services. We have over two million verified reviews from software users, so we can identify the most relevant, highest-rated call-tracking products you should consider instead.
We highlight the five best CallJoy alternatives: products that offer the same core features—such as call recording, call routing, call tracking metrics, and voice recognition—and which have the highest user ratings and popularity.
Below is the list of the best five CallJoy alternatives for the call tracking needs of your business.
What are the top 5 alternatives to CallJoy?
Here are the top five CallJoy alternatives, listed in descending order of total Shortlist score (Read how we selected these five products here).
1. Dialpad
Trial/Free Version
- Free Trial
- Free Version
Popularity score
Rating score
Device compatibility
Ranked as top performer in Capterra’s 2023 Call Tracking Software Shortlist.
What are the call-tracking features of Dialpad?
Dialpad logs all incoming and outgoing calls, capturing important call details such as call duration, date, time, and caller/callee information.
Dialpad provides detailed call analytics and reporting capabilities. Users can access metrics such as call volume, call duration, missed calls, and average call wait times.
Dialpad enables call routing and transfers, allowing businesses to efficiently handle incoming calls.
Industries Dialpad caters to:
Dialpad caters to freelancers and businesses of all sizes, across industries including technology companies, professional services firms, retail and e-commerce businesses, healthcare organizations, educational institutions, financial services firms, manufacturing and logistics industries, and non-profit organizations.
Check out what people are saying about Dialpad here.
2. Five9
Trial/Free Version
- Free Trial
- Free Version
Popularity score
Rating score
Device compatibility
Ranked as top performer in Capterra’s 2023 Call Tracking Software Shortlist.
What are the call tracking features of Five9?
Five9 supports outbound dialing capabilities, including preview dialing, power dialing, and predictive dialing. These features help businesses efficiently manage outbound campaigns.
Five9 allows agents to assign call dispositions and wrap-up codes to categorize calls and capture relevant information. This helps in tracking call outcomes, analyzing customer interactions, and generating accurate reports.
Five9 enables businesses to create agent scripts and provide guidance during customer interactions.
Industries Five9 caters to:
Five9 serves industries and businesses that rely on call centers or customer support operations. Some of the industries that Five9 serves include retail, e-commerce, financial services, healthcare, telecommunications, travel and hospitality, and technology.
Check out what people are saying about Five9 here.
3. CallRail
Trial/Free Version
- Free Trial
- Free Version
Popularity score
Rating score
Device compatibility
Ranked as top performer in Capterra’s 2023 Call Tracking Software Shortlist.
What are the call tracking features of CallRail?
CallRail offers lead capture forms that can be placed on websites to convert website visitors into phone leads.
CallRail's Conversation Intelligence feature uses machine learning to analyze call recordings and extract valuable insights. It provides sentiment analysis, keyword spotting, and categorization of call topics, enabling businesses to understand customer conversations at scale.
CallRail's platform enables businesses to track which keywords or campaigns drove phone call conversions.
Industries CallRail caters to:
CallRail caters to industries such as advertising and marketing agencies, local businesses, real estate, and multi-location businesses. It caters to businesses that rely on phone calls for lead generation, customer interactions, and marketing campaigns.
Check out what people are saying about CallRail here.
4. Nextiva
Trial/Free Version
- Free Trial
- Free Version
Popularity score
Rating score
Device compatibility
Ranked as an established player in Capterra’s 2023 Call Tracking Software Shortlist.
What are the call tracking features of Nextiva?
Nextiva's Dynamic Number Insertion (DNI) feature assigns unique phone numbers to different marketing campaigns or channels.
Nextiva enables users to create customized call flows to manage call routing, IVR (Interactive Voice Response) menus, greetings, and voicemail options.
Nextiva offers features like Call Whisper and Barge-in, which allow supervisors to provide guidance or intervene during customer calls.
Industries Nextiva caters to:
Nextiva serves a wide range of industries and businesses, including small and medium-sized enterprises (SMEs), large enterprises, and remote teams. Nextiva offers cloud-based communication and collaboration solutions for businesses that demand a secure and reliable enterprise phone system which is compatible across devices.
Check out what people are saying about Nextiva here.
5. JustCall
Trial/Free Version
- Free Trial
- Free Version
Popularity score
Rating score
Device compatibility
Ranked as top performer in Capterra’s 2023 Call Tracking Software Shortlist.
What are the call tracking features of JustCall?
JustCall allows businesses to create customized call flows to manage call routing, greetings, and voicemail options.
JustCall provides caller ID functionality, displaying relevant information about incoming callers.
JustCall allows users to schedule calls and set reminders for outbound calls. This helps with call management and ensures timely follow-ups with customers or prospects.
Industries JustCall caters to:
JustCall serves businesses that require voice communication for sales, support, and customer service. It also helps them scale without scaling complexities. It is a cloud-based phone system and call center software provider. JustCall caters to all business sizes.
Check out what people are saying about JustCall here.
Here’s how the top 5 alternatives compare with CallJoy
Comparing products on the basis of pricing, customer support, and mobile app availability
The cost of the software is a primary concern for any business heading towards a purchase decision. We have compared the starting price of the top five alternatives mentioned in the article. Most products on the market levy per user, per month subscription model. We have also compared which of them offer a free forever version in the table below along with their free trial information.
Good customer support can make a significant difference in how quickly and effectively you can resolve any issues or questions you have about the software. While mobile apps provide a platform for viewing call activity, listening to call recordings, and returning calls from your call tracking number directly from your smartphone.
It becomes important to gauge products based on the above-listed parameters. We have compared them for you in the table below.
Comparing the top 5 alternatives based on user reviews
We drilled down into user reviews from the last two years on such factors as ease of use, features, and value for money. The highest product ratings in each area are bolded in the table below, so you can more easily identify which products stand out where.
/ Key takeaways
Among these top five alternatives, JustCall is highly rated for the value for money that it offers. Followed by Dialpad.
Users rated JustCall as the best regarding ease of use and user interface. Followed by Dialpad, Five9, and CallRail.
On the basis of features and functionality offered, users rated Dialpad and CallRail the best followed by JustCall.
Users would highly recommend Dialpad followed by JustCall.
Users rated Callrail the best on the basis of the overall performance of the solution, followed by Dialpad.
The final verdict: Which CallJoy alternative should you go for
While the core functionalities of call tracking software remain similar across businesses, the specific needs may vary based on the industry, business model, and objectives. Some businesses may prioritize advanced reporting and analytics, while others may require integration with industry-specific systems or compliance with regulations. Understanding these differences allows businesses to choose a call-tracking solution that best suits their specific needs and goals. Read the buyer’s guide about the types of call-tracking software, the benefits of using the call-tracking solution, and more.
At last, some points to consider:
For an e-commerce business: E-commerce businesses often rely on phone calls for sales and customer support. Their call tracking needs revolve around features such as tracking conversions, monitoring call performance, and integrating call data with their e-commerce platforms or customer databases.
For marketing agencies: Marketing agencies use call-tracking software to measure the effectiveness of different marketing campaigns for their clients. They require accurate tracking and reporting capabilities to provide accurate insights and determine the return on investment(ROI) of their campaigns.
Service-based businesses: Businesses such as plumbers, electricians, HVAC companies, and home services providers use call tracking to manage incoming service requests, track marketing channels, and monitor customer satisfaction.All these features along with call recording and call routing become essential for efficient service dispatching.
For legal firms: Law firms often rely on phone calls for client inquiries, case consultations, and scheduling appointments. Call tracking will help them assess the success of marketing campaigns, track lead generation, and ensure call quality for professional client interactions.
For businesses in hospitality: Hotels, resorts, and travel agencies use call tracking to measure the effectiveness of marketing campaigns, track bookings, and analyze customer inquiries. Check for these features, as they will help improve customer service, identify high-converting campaigns, as well as optimize your advertising spend.
For healthcare providers: Medical clinics, hospitals, and healthcare providers use call tracking software mostly to manage appointment scheduling, track patient inquiries, and evaluate call quality. Call recording features for quality assurance and HIPAA compliance for protecting patient data becomes essential.
Want more? Check out our Shortlist for call tracking to see a longer list of highly-rated, popular products. You can also view our full call tracking software directory to check out CallJoy alternatives.
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