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Pricing

Akita

Starting from

$ 160/Month

Pricing Model:Flat Rate

Free Trial
Free Version

ChurnZero

Starting from

$ 12000/Year

Pricing Model:Not provided by vendor

Free Trial
Free Version

CustomerSuccessBox

Starting from

$ 499/Month

Pricing Model:Per User

Free Trial
Free Version

Best for

Akita

1-200 users

Designed for SMBs and enterprises, it is a SaaS solution that helps manage customer segmentation, automate playbooks, create customizable health scores, identify cross-selling opportunities, and more.

ChurnZero

1-1000+ users

ChurnZero was designed for digital subscription business (SAAS, content, services) where customer engagement is key to Customer Success.

CustomerSuccessBox

2-1000+ users

B2B SaaS companies with 'Inside' Customer Success teams. Inside success teams need a success platform enabling them to manage hundreds of customers.

Recognition

Akita

ChurnZero

CAPTERRA SHORTLIST Customer Success Software (2023)
Customer Experience Software (2023)
Customer Engagement Software (2023)
Customer Experience Software (2022)
Customer Engagement Software (2022)
Customer Experience Software (2021)
Best Value CRM
Software (2022)
Best Value Sales Tracking
Software (2022)
Best Value CRM
Software (2021)

CustomerSuccessBox

Screenshots

Akita

ChurnZero

CustomerSuccessBox

Features

Akita

92.3076923076923%

12/13

Collaboration Tools
Onboarding
Health Score
Account Alerts
Account Management
Reporting/Analytics
Revenue Management
Activity Dashboard
Usage Tracking/Analytics
Customer Engagement
Activity Tracking
Task Management
NPS of Customers

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Hide Customer Success Software Features -

Onboarding
Collaboration Tools
Health Score
Account Alerts
Account Management
Reporting/Analytics
Revenue Management
Activity Dashboard
Usage Tracking/Analytics
Customer Engagement
Activity Tracking
Task Management
NPS of Customers

See All features

ChurnZero

Top Features

100%

13/13

Show Customer Success Software Features +

Onboarding
Collaboration Tools
Health Score
Account Alerts
Account Management
Reporting/Analytics
Revenue Management
Activity Dashboard
Usage Tracking/Analytics
Customer Engagement
Activity Tracking
Task Management
NPS of Customers

See All features

CustomerSuccessBox

76.92307692307692%

10/13

Show Customer Success Software Features +

Onboarding
Collaboration Tools
Health Score
Account Alerts
Account Management
Reporting/Analytics
Revenue Management
Activity Dashboard
Usage Tracking/Analytics
Customer Engagement
Activity Tracking
Task Management
NPS of Customers

See All features

Reviews

Akita

Highest Rated

User Satisfaction
4.8
Ease of Use
4.8
Customer Service
5.0
Features
4.8
Value for Money
5.0

Likelihood to Recommend

70%

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ChurnZero

User Satisfaction
4.8
Ease of Use
4.3
Customer Service
4.9
Features
4.5
Value for Money
4.7

Likelihood to Recommend

91%

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CustomerSuccessBox

User Satisfaction
4.5
Ease of Use
4.3
Customer Service
4.5
Features
4.3
Value for Money
4.5

Likelihood to Recommend

89%

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Pros & Cons

Akita

Not enough reviews

More reviews are required to provide summary themes for this product.

ChurnZero

Pro

"Their customer support and customer success team are incredible and are very dedicated to helping your needs."

Nicolle Shona

Jun 05, 2019

Pro

"Other teams are amazed when they see how quickly data can be pulled up and exported. They also provide excellent support from answering product questions to more advanced customer success strategy."

Sellers Matt

Jun 05, 2019

Con

"Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries."

Hoffmann-Harmon Christina

Jan 22, 2020

Con

"Getting everything configured in the beginning was very difficult. Our product is very complex so it took us a while to set everything up initially."

Bennett Joy

Jun 03, 2019

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CustomerSuccessBox

Pro

"Setting up automated alerts for important milestones is a magnificent feature of CSB which gives the ability to be proactive and show our customers some extra love."

Agarwal Sachin

Aug 17, 2021

Pro

"Customer Success Box has now become the single source of truth for our Customer Success Team. It allows our team to get a complete picture of an account and how best to serve their needs."

Agarwal Sachin

Aug 17, 2021

Con

"It's hard to search keyword of notes/ communication flow/ emails."

Do Nga

Oct 08, 2021

Con

"The password reset or change takes time to deliver. Not sure if its their email program or my inbox issue."

Mishra Anand

Sep 23, 2021

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Deployment & Support