Display lags, incomprehensible context, and siloed communication can hamper the operational efficiency of IT service teams. Enter meeting software that enables professionals to troubleshoot issues and collaborate on projects regardless of location.
While the collaboration functionalities of a meeting tool may intrigue users, it is important to find one that best meets your IT needs.
To simplify your search, in this article, we’ve highlighted the five top-rated IT meeting software in alphabetical order, based on user reviews. For each product, we include overall user ratings along with the highest-rated parameter, review excerpts from industry professionals, and product pricing.
1. ConnectWise ScreenConnect
To present the most up-to-date information, the product information below shows the latest real-time ratings, which may differ from the ratings values at the time this report's analysis was conducted, since new reviews may have been left in the meantime.
Trial/Free Version
- Free Trial
- Free Version
Highest-rated parameter
Commonly used by
Starting price
Billing cycle
Device compatibility
Here are some review excerpts from information technology services professionals who have used ConnectWise Control (formerly ConnectWise ScreenConnect):
"ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. Its configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial."
"Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs."
"There are many features that make this an easy to use platform. The ability to bundle multiple tickets for the same issue ensures that any notes added to a child ticket are visible on the primary ticket. The ability to add internal notes not visible to the customer helps with technical documentation to benefit other technical resources assigned to the ticket. Ease of communication with the customer within the ticket provides a communication chain for future reference."
Read all ConnectWise ScreenConnect reviews here.
2. Doodle
To present the most up-to-date information, the product information below shows the latest real-time ratings, which may differ from the ratings values at the time this report's analysis was conducted, since new reviews may have been left in the meantime.
Trial/Free Version
- Free Trial
- Free Version
Highest-rated parameter
Commonly used by
Starting price
Billing cycle
Device compatibility
Here are some review excerpts from information technology and services professionals who have used Doodle:
"I like the fact that Doodle makes it sooo easy to coordinate multiple schedules and find the best slot for all stakeholders"
"Doodle has made it so much easier to manage events and meetings. Allowing people not only to respond for multiple options, but to also see which dates are proving to be the most popular encourages them to manage their own calendars to fit in."
"It is a fast and efficient way to schedule meetings or events and is user friendly and accessible from any device."
3. Slack
To present the most up-to-date information, the product information below shows the latest real-time ratings, which may differ from the ratings values at the time this report's analysis was conducted, since new reviews may have been left in the meantime.
Trial/Free Version
- Free Trial
- Free Version
Highest-rated parameter
Commonly used by
Starting price
Billing cycle
Device compatibility
Here are some review excerpts from information technology services professionals who have used Slack:
"Slack has helped us develop and manage groups, improve the strength of communication channels between team members, and the convenience of sharing and assigning tasks via Slack has helped us save time and money. We like how easy it is to work remotely with Slack and how the quality of our work has improved as a result."
"Slack is an extremely useful tool for coders because it gives us access to immediate connectivity with our team and more interesting function of Slack is huddle, which is an instant call which use to communicate with others and has a simple video-sharing option that can share our screen with another, we use this for team chatting also so it is suggested for team connectivity, also has some bot functionality which use to make on some given work it gives us notification so defiantly it is awesome."
"The first thing I liked is that you can customize this software to suit your individual needs. This makes it so easy to use. In addition, you get several tools and options at your disposal. These allow you to achieve various tasks quite easily. Finally, I loved that you can easily integrate the app with various other office tools. Because of that, it's so easy to work online and share your work with others. Oh, one more thing; the video and audio quality is top-notch during video conferencing!"
4. TeamViewer
To present the most up-to-date information, the product information below shows the latest real-time ratings, which may differ from the ratings values at the time this report's analysis was conducted, since new reviews may have been left in the meantime.
Trial/Free Version
- Free Trial
- Free Version
Highest-rated parameter
Commonly used by
Starting price
Billing cycle
Device compatibility
*Converted from RS to USD on December 4, 2023, using xe.com
Here are some review excerpts from information technology services professionals who have used TeamViewer:
"One of the most likeable features of TeamViewer is it is easy to use. It is user friendly, allow us to connect quickly to remote computers without requiring extensive technical knowledge. It provides range of useful features, like file transfer, remote printing, and session recording, which helps me in my daily working life."
"It is a very good tool for remote access to another machine and/or environment that may be on the market, its years of experience have earned it great recognition since it makes its use much easier, even more so nowadays in post-pandemic times. It helps to provide a better service without the need to visit the client in person, or if you do not have a VPN, it is a very good option, for which I highly recommend it."
"Easy to use during work from home. Meetings are flawless and can be completed in timely manner. Remote desktop sharing feature is amazing to provide and get support from your peers. Overall, a great tool."
Read all TeamViewer reviews here.
5. Zoom Meetings
To present the most up-to-date information, the product information below shows the latest real-time ratings, which may differ from the ratings values at the time this report's analysis was conducted, since new reviews may have been left in the meantime.
Trial/Free Version
- Free Trial
- Free Version
Highest-rated parameter
Commonly used by
Starting price
Billing cycle
Device compatibility
Here are some review excerpts from information technology services professionals who have used Zoom Meetings:
"Zoom is among the best meeting platforms for work and personal use. I appreciate the simplicity to get up and running quickly while at the same time having features like Group meeting rooms to have productive sessions that get things done."
"The best part is that Zoom does not use a navigator tab, allowing us to carry on with our work during meetings and making it easier to share screens.The interpretation feature and the breakout rooms are amazing! I love it!"
"Foremost Zoom is so easy to use and is available on all devices, laptops, desktops, tablets, and even mobile. Zoom really helped with our meetings and webinars during the pandemic and has been very crucial in our evolution as a company from physical to online meetings. I also like its audio and video quality. The tool also integrates with most email servers, not just Gmail."
Read all Zoom Meetings reviews here.
What features do IT meeting software offer?
IT meeting software offers core features such as:
Collaboration tools: | Enable seamless collaboration between IT professionals using features, such as real-time document sharing, screen sharing, messaging, collaborative editing, video conferencing, and file sharing. These features are important for IT meetings as they contribute to effective issue resolution in a fast-paced IT environment. |
Meeting management: | Enable users to schedule meetings, distribute agendas, and set reminders for upcoming meetings. The software also offers integration with popular calendar management tools, ensuring that the participants know the meeting details. Additionally, it may include recording capabilities that permit online meeting recordings for future reference. |
All products listed in this report include the features mentioned above.
Besides these core features, IT meeting tools also commonly tend to offer:
Application encryption
Host controls
Mobile access
Private chat
Recording
Reporting and analytics
Third-party integrations
Video layouts and virtual backgrounds
How to choose the right meeting software for IT services
Here are some factors to consider while you look for the best online meeting software for IT teams:
Assess the meeting security features. Security features in virtual meeting software help protect confidential information and discussions. While evaluating potential meeting solutions, assess security features, such as end-to-end encryption, password protection, host controls, and audit logs, to maintain the integrity and confidentiality of sensitive information exchanged during meetings.
Consider user management capabilities. User management capabilities in meeting software enable IT administrators to control users’ access to the online meeting platform. Consider a meeting solution that enables IT professionals to authenticate users and verify their identity before granting meeting access. The software should also enable administrators to assign different roles—host, presenter, and participant, to users with specific permissions.
Evaluate audio and video capabilities. Consider a virtual meeting tool that offers high-quality audio and video to ensure that meeting participants can communicate without disruptions. Also, consider the number of participants the tool supports to facilitate troubleshooting in a remote work environment. The best IT meeting software should support your desired team participants and include features such as multi-party collaboration and bandwidth management. This will help IT managers conduct visual inspections and demonstrations.
Common questions to ask software vendors before purchasing meeting software for IT services
Consider asking your vendor the following questions so that you find the best IT meeting solution:
Does the tool facilitate meeting recording?
A meeting platform with a meeting recording feature allows IT professionals to capture their meetings, ensuring a comprehensive record of discussions, including presentations shared and actions taken. It helps them revisit details, which can be particularly helpful during complex IT projects.
Is the tool scalable?
Consider the scalability of the solution to ensure that the software can handle an increasing number of users and meeting participants as IT teams grow, ensuring effective collaboration even in larger groups. Scalable meeting software also allows IT managers to quickly add additional users, adapting to fluctuations in workforce size.
Does the software integrate with your existing systems?
Your existing systems might comprise project management, collaboration, scheduling, customer relationship management (CRM), and web conferencing platforms. Selecting a meeting tool that integrates with your existing tech stack improves the overall efficiency, collaboration, and effectiveness of your IT teams.