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Service Desk Software
Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.
2.5M+ verified reviews
50M+ customers yearly
25+ years of expert advice
Zendesk
Suite
Key features
10/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.4 (4071)
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ManageEngine ServiceDesk
Plus
Key features
12/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.4 (227)
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Atera
Key features
11/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.5 (446)
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InvGate Service
Management
Key features
12/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.6 (108)
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Zoho
Desk
Key features
7/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.5 (2211)
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Freshservice
Key features
12/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.5 (683)
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SysAid
Key features
12/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.5 (511)
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JIRA Service
Management
Key features
9/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.5 (762)
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BOSSDesk
Key features
12/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.6 (139)
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RenewityRMA
Key features
5/12
Key Features:
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Rating
4.9 (10)
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