Here's everything you need to know before investing in Atlassian products.
Atlassian products* are among the most recognizable products on the market and feature in Capterra Shortlist rankings of high-performing products for multiple software categories. But with 19 products and counting, it can be tough to discern which Atlassian software you need. For instance, how do you choose between two products with similar functionality? Which would fit best with your existing stack? What are reviewers saying?
To help you identify the best Atlassian software for your needs, we delved into our proprietary reviews data and research to show you what software buyers think about Atlassian products, what each product has to offer, and how they might differ.
Fast facts about Atlassian
Atlassian Corporation is based in Delaware, with its global headquarters in Sydney, Australia, and U.S. headquarters in San Francisco.
Founded: 2002
CEO: Mike Cannon-Brookes and Scott Farquhar
Customer base: Licensed to 250,000+ companies globally
Revenue: $3.53 billion in 2023
Source: Atlassian.com
What is Atlassian software?
Atlassian’s products cater to a variety of business purposes. Most notably, their software solutions are designed to help project managers, IT service management (ITSM) providers, and software developers work and collaborate.
Categorizing Atlassian's 19 products
We’ve classified Atlassian’s 19 products, as of December 2023, into four categories:
Project management
Collaboration
Software development or DevOps
Security
Our categorization is based on our internal database of software features and functionality. Some products may fit into more than one category; we will acknowledge those that overlap in their respective sections.
1. Atlassian project management software
Project management software helps businesses plan, organize, and manage multiple projects, such as marketing campaigns, events, and product and software releases. It provides features to create project workflows, collaborate with team members, track work progress, and allocate tasks to individual users or teams.
Below, we’ll break down Atlassian’s four project management solutions. Each solution offers the core features we’d expect of a project management system: collaboration tools, reporting/project tracking, and task management.
Most reviewed Atlassian project management software on Capterra
We have ample reviews data for the product below to share in-depth descriptions of users’ characteristics (e.g., business size and industry), as well as common positive and negative feedback from their reviews. (Read about our product descriptions.**)
Jira Software
Jira Software is a project management tool designed to help teams track and manage tasks, monitor project progress, and collaborate. It supports various project management methodologies, including Agile, Scrum, and Kanban. It allows users to customize workflows, issue types, and fields to align with specific project requirements.
Analysis performed December 2023***
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Jira Software is a top-rated product appearing in 12 Capterra Shortlist reports: OKR, Team Management, IT Project Management, Kanban Tools, Product Management, Product Roadmap, Project Management, Project Portfolio Management, PPM, Scrum, Task Management, Team Management
Who commonly uses Jira Software?
We analyzed 3,011 verified user reviews of Jira Software on Capterra for the following user industry breakdown:
Nearly a quarter (24%) of Jira Software reviewers are from publishing and media. According to Atlassian, Bloomberg and PBS are two businesses in this industry that have used Jira Software for business management and legal processes.[1]
We also analyzed reviews data to determine the sizes of businesses using Jira Software.
Nearly half of the reviewers come from companies with 200 or fewer employees, which we typically consider small businesses. A resource management tool such as Jira Software would be particularly useful to small businesses that are short on time, resources, and staffing. They would also benefit from the product’s automation capabilities as they scale operations.
What do reviewers think about Jira Software?
We analyzed reviews from 3,011 verified users of Jira Software. Using a natural language processing (NLP) model, we detected topics raised by reviewers in freeform responses and assigned a sentiment scoreAspects of Jira Software that reviewers feel most positively about:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Overall project management | 8/10 | “It is a modern powerful tool that has allowed me to deliver countless software development projects. From small maintenance tasks and existing software to the development of new products Jira can do it all.” |
Project tracking | 7.8/10 | “I use Jira on a weekly manner to track the timelines of my sprints, the development goals and also to update the tasks performed by my team.” |
Team collaboration | 7.6/10 | “With the ability to share essential project updates and information in real-time, Jira helps prevent duplication of efforts within my project team and eliminates communication overlap, leading to smoother team collaboration.” |
Below are the aspects of Jira Software that reviewers find lacking:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Issues | 5.2/10 | “When you create an issue for a bug or technical problem, there’s no way to group it with other issues about similar problems so users can focus on problems across several projects at once.” |
Pricing | 5.4/10 | “Expensive: While Jira Software offers a free tier for small teams, the pricing can be quite steep as the team size and feature requirements increase.” |
User training | 5.5/10 | “The least liked thing about JIRA is the complexity of the system and the difficulty of learning how to use it: It can be quite overwhelming for users who are not familiar with the system; and it can take a long time to learn how to use it effectively.” |
Read all Jira Software reviews here.
Other Atlassian project management software
Below, we’ll cover three other Atlassian project management software solutions you might consider. These platforms have fewer than 20 reviews in our software directory within the past two years, so our product descriptions are based on vendor research instead of proprietary reviews data.
Jira Align
Jira Align is, according to Atlassian, a product management tool designed to “connect business and technology teams to align strategy with outcomes at enterprise scale.”[2] The vendor claims it makes projects visible across organizations, keeps teams aligned, and connects investments with customer value.[3]
Analysis performed December 2023***
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Jira Work Management
Jira Work Management is designed, according to Atlassian, “for business teams to manage projects and processes across the company.” This tool enables project teams to easily collaborate, align, and deliver work in one place.[4]
Analysis performed December 2023***
Jira Product Discovery
Jira Product Discovery is, according to Atlassian, a prioritization and roadmapping tool that “lets product teams capture and prioritize ideas and align everyone with product roadmaps - all in Jira [Software].” The vendor says this tool helps project teams bring their best ideas to life by gathering data and insights that help them prioritize what will make the most impact.[5]
Analysis performed December 2023***
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More on project management software
Some project management solutions on our list may also be categorized as other types of software. For instance:
Jira Align is also strategic planning software.
Jira Work Management is also task management software.
Jira Product Discovery is also idea management software.
This is because there’s significant overlap between the features and functionality of project management software and other software categories. For instance, all three of the above overlapping categories offer document management, reporting, and status tracking, which are also features of project management software.
For more resources on project management software selection, check out:
2. Atlassian collaboration software
Collaboration software helps teams collaborate on tasks, communicate easily, and share resources, regardless of their location. In a collaborative environment, multiple users can simultaneously manage and share tasks, projects, and updates in real time.
Below, we’ll break down Atlassian’s three collaboration solutions. Each solution offers the core features we’d expect of a collaboration system: communication management and file sharing.
Most reviewed Atlassian collaboration software on Capterra
We have ample reviews data for the two products below to share in-depth descriptions of users’ characteristics (e.g., business size and industry), as well as common positive and negative feedback from their reviews. (Read about our product descriptions.**)
Trello
Trello offers a visual platform for organizing tasks, projects, and workflows. It uses a Kanban-style system with boards, lists, and cards to track progress, assign tasks, and set deadlines. The tool is customizable, letting users tailor boards, lists, and cards to suit their needs. Trello can be used on desktops, tablets, and mobile devices.
Analysis performed December 2023***
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Trello is a top-rated product appearing in 12 Capterra Shortlist reports: Team Management, Idea Management, Kanban Tools, Product Management, Product Roadmap, Project Management, Project Planning, Project Portfolio Management, Project Tracking, Task Management, Team Communication, Team Management
Who commonly uses Trello?
We analyzed 3,263 verified user reviews of Trello on Capterra for the following user industry breakdown:
Besides the industries in the “other” category, users from the manufacturing industry make up the highest percentage of Trello reviewers at 18%. According to Trello’s website, manufacturing companies such as McCorvey Sheet Metal have used Trello to eliminate their analog administrative system and handwritten tickets in favor of a paperless system.[6]
We also analyzed reviews data to determine the sizes of businesses using Trello.
Most notably, nearly half (45%) of Trello reviewers come from businesses with 10 or fewer employees. Tools such as Trello help small businesses by fulfilling their basic project management needs and mapping daily to-do tasks.
What do reviewers think about Trello?
Below are the aspects of Trello reviewers feel most positively about:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Team collaboration | 8/10 | “We create branded boards, cards, and custom lists for all our projects and easily grant different access roles to every single member of our team.” |
Task tracking | 7.7/10 | “The ability to keep track of all projects and tasks on the go with me at all times is fantastic, I can easily move around priorities and keep track of future tasks and ideas all in the one app.” |
Project management | 7.7/10 | “This program allows me to set tons of goals, structure programs on my own board and also share what I am working on with my fellow directors (and they are able to share their projects as well).” |
Below are the aspects of Trello that reviewers find lacking:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Issue management | 5.2/10 | “Moving any items between boards is a bit of a nightmare, and I wish I could somehow drag-and-drop things between boards the same way I can do with everything else in the software.” |
Features | 5.8/10 | “When compared to other platforms in the same segment, trello ends up having less usability and features for working with agile methodologies in scrum or kanban.” |
Software updates | 6/10 | “Adding a new card or changing the original lists is a bit tricky, as you need to hit "Save" after each text update.” |
Read all Trello reviews here.
Confluence
Confluence is designed for project management, knowledge sharing, and collaboration. It provides a structured platform for creating, storing, and managing documents, articles, meeting notes, project plans, and other content. It offers real-time collaboration, version control, and content organization features to enhance team productivity and streamline workflows.
Analysis performed December 2023***
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Confluence is a top-rated product appearing in three Capterra Shortlist reports: Team Management (HR), Idea Management, Team Management (PM)
Who commonly uses Confluence?
We analyzed 1,174 verified user reviews of Confluence on Capterra for the following user industry breakdown:
Because Confluence helps users share digital content, it isn’t surprising that over a quarter (26%) of the platform’s reviews come from publishing and media. The Telegraph, for instance, has improved its customer support efforts by integrating Confluence with Jira Service Management, according to Atlassian.[7]
We also analyzed reviews data to determine the sizes of businesses using Confluence.
Over half (54%) of Confluence reviewers come from businesses with 500 or fewer employees. Smaller businesses are likely attracted to the platform’s surprisingly robust free plan, which accommodates up to 10 users and comes with unlimited spaces and pages, and 2GB data storage, according to Atlassian.[8]
What do reviewers think about Confluence?
Below are the aspects of Confluence that reviewers feel most positively about:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Collaboration | 8.5/10 | “Confluence is the best notes taking and document creation software available - it's a well-integrated, easy to navigate tool that enables live collaboration whilst providing a range of integrations to other business tools!” |
Document | 7.6/10 | “Confluence is a key software to manage your documents and it’s a must if your company is located in different locations or at home, because has the best hierarchical organisation for document management but at the same time is really collaborative.” |
Project management | 7.5/10 | “The ability to keep a detailed history of activities and changes made has been especially useful for our team, allowing us to track project progress and keep a clear record of each member’s contributions.” |
Below are the aspects of Confluence that reviewers find lacking:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Document search | 5.2/10 | “Too many unrelated search results are displayed, causing me to carefully filter through them one by one to find the information I require, which takes time and slows me down.” |
Version issues | 5.3/10 | “One major issue with Confluence is that when multiple people are working on one page simultaneously, then you need to refresh the page in order to see the changes made by others.” |
Document formatting | 5.6/10 | “There are some times when I'd like extra features, like hot-keys for formatting or the option for plugins.” |
Read all Confluence reviews here.
Other Atlassian collaboration software
Below, we’ll cover another Atlassian collaboration system you might consider. This software has fewer than 20 reviews in our software directory within the past two years, so our product descriptions are based on vendor research instead of proprietary reviews data.
Atlas
Atlas is, according to Atlassian, a cloud-based collaboration tool that’s used as a team directory as well as for project communication and goal tracking. The tool helps users understand how their “teams’ work contributes to shared goals and how it’s tracking over time.”[9]
Analysis performed December 2023***
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More on collaboration software
Some collaboration solutions on our list may also be categorized as other types of software. For instance:
Trello is also Kanban software.
Confluence is also content management software.
Atlas is also team management software.
This is because there’s considerable overlap between the features and functionality of collaboration software and other software categories. For example, all three of the above overlapping categories allow users to share files, communicate, and work with other team members on content—same as collaboration software.
For more resources on collaboration software selection, check out:
3. Atlassian DevOps software
Software development or DevOps tools help automate software development processes such as conflict management, configuration management, dependency management, and deployment. They support the integration of operations and software development teams so they can work together to optimize productivity and deliver better services to customers.
Below, we’ll break down Atlassian’s ten DevOps solutions. Each solution offers the core features we’d expect of a DevOps system: collaboration tools, continuous deployment, and continuous integration.
Most reviewed Atlassian DevOps software on Capterra
We have ample reviews data for the three products below to share in-depth descriptions of users’ characteristics (e.g., business size and industry), as well as common positive and negative feedback from their reviews. (Read about our product descriptions.**)
Jira Service Management
Jira Service Management is help desk software built to enhance service management processes and productivity. It offers customizable workflows, project tracking, issue and task management, and detailed reporting and analytics. It’s especially known for its robust ticket management, allowing the creation, tracking, and assignment of tickets, plus automated routing.
Analysis performed December 2023***
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Who commonly uses Jira Service Management?
We analyzed 324 verified user reviews of Jira Service Management on Capterra for the following user industry breakdown:
The publishing and media industry makes up more than a quarter (28%) of Jira Service Management reviewers. Sony Music Publishing, for instance, uses Jira Service Management to handle the intake of publishing data and ensure artists get paid for their work, according to Atlassian.[10]
We also analyzed reviews data to determine the sizes of businesses using Jira Service Management.
We found that 41% of reviewers come from small businesses. Help desk tools such as Jira Service Management are particularly helpful to small-business customer service teams looking to resolve issues faster, simplify ticket management, and improve customer satisfaction.
What do reviewers think about Jira Service Management?
Below are the aspects of Jira Service Management that reviewers feel most positively about:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Team collaboration | 7.8/10 | “It also allows us to easily collaborate with our dev partners, which we can’t always do with other tools such as Teams, when we work with outside vendors.” |
Story management | 7.7/10 | “It allows us to communicate effectively across countries (most of our payments team are in Germany or Spain, whereas my team is in the UK), with the ability to create a clear story and record of issues.” |
Ticket management | 7.6/10 | “We can choose what statuses and workflow our ticket should go through and select and arrange them very quickly. We can even link the BitBucket repo link and confluence link with our JIRA ticket, which is very handy for developers.” |
Below are the aspects of Jira Service Management that reviewers find lacking:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Learning curve | 5.3/10 | “It can be sometimes overwhelming for newcomers, especially when one is not that familiar with JIRA and its terminologies, and it does have its learning curve.” |
Pricing | 5.5/10 | “The cost of Jira Service Desk can be high, especially if they need to purchase additional licenses.” |
Search functionality | 5.8/10 | “Finding the desired tickets for a particular type of issue can prove challenging unless you provide precise and specific search criteria.” |
Read all Jira Service Management reviews here.
Bitbucket
Bitbucket is version control software used for collaborative coding and source code management. It’s known for its integration with other Atlassian products and its user-friendly interface. Bitbucket offers features such as code reviews, access control, and real-time feedback on code quality and coverage. It supports continuous integration and deployment, and effectively manages repositories and branches.
Analysis performed December 2023***
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Who commonly uses Bitbucket?
We analyzed 298 verified user reviews of Bitbucket on Capterra for the following user industry breakdown:
Nearly a third (30%) of Bitbucket reviewers work in health and medicine. This makes sense given that development teams at healthcare companies need to manage code repositories in a way that’s private and secure.
We also analyzed reviews data to determine the sizes of businesses using Bitbucket.
Nearly 20% of Bitbucket reviewers come from companies with one to 10 employees. This could also have something to do with Bitbucket’s free version, which accommodates up to five users.
What do reviewers think about Bitbucket?
Below are the aspects of Bitbucket that reviewers feel most positively about:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Code management | 8/10 | “I love bitbucket, I use it daily to push my code, review code and search any former piece of snippets and it's so easier to do with bitbucket, it really made my life easier.” |
Development collaboration | 7.8/10 | “Bitbucket has become an integral part of our development workflow, enabling us to deliver high-quality software efficiently.” |
Project management | 7.7/10 | “One of the biggest advantages of Bitbucket is the integration with other Atlassian tools (Jira, Confluence) which makes project management much easier.” |
Below are the aspects of Bitbucket that reviewers find lacking:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Issue management | 3.8/10 | “The PR conflict resolution tip is bad though, it bypasses the Merge checks and is a brute force approach that shouldn't be advocated.” |
Features | 5.2/10 | “It is not as feature rich, significantly buggier and more difficult to use than its main competitors.” |
Security access | 5.4/10 | “Email notifications could use more acute filters and there have been some wonky mishaps with authorizations management.” |
Read all Bitbucket reviews here.
Open DevOps
Open DevOps is a project management tool that facilitates Agile development, issue tracking, and team collaboration. It includes features for backlog creation, sprint planning, task management, and performance tracking. It also offers integration with other software, customizable workflows, and detailed reporting.
Analysis performed December 2023***
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Who commonly uses Open DevOps?
We analyzed 60 verified user reviews of Open DevOps on Capterra for the following user industry breakdown:
Over a third (37%) of Open DevOps reviewers work in publishing and media. Businesses producing and publishing content are likely candidates for DevOps solutions that allow them to customize the tool to their needs.
We also analyzed reviews data to determine the sizes of businesses using Open DevOps.
Over two-thirds (67%) of Open DevOps reviewers are from companies with 500 or fewer employees. Small businesses with limited time and resources likely appreciate the solution’s ability to automate DevOps processes such as design, development, deployment, and testing.
What do reviewers think about Open DevOps?
Below are the aspects of Open DevOps that reviewers feel most positively about:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
Integration capabilities | 8.7/10 | “Integrates nicely with other development tools and has an easy to use interface.” |
Project tracking | 8.6/10 | “One thing that I liked about this is that evolved with the changing demands of the IT industry, today it's the cleanest way to Plan and Track a Project, Now when we are in the phase of Agile Development and Scrum is a day to day activity, it gives a clear indication of whether the team is on track or not, secondly, we can plan to create backlogs ahead of time that makes it effective for planning the project ahead.” |
Dashboards and charts | 8.1/10 | “Highly customisable dashboards and supports sprints and kanban boards.” |
Below are the aspects of Open DevOps that reviewers find lacking:
Aspect | Sentiment score | Review excerpt |
|---|---|---|
User interface | 4.2/10 | “Not only finding or configuring new options might challenging, but even the basic interface requires some time to get used to.” |
Version updates | 4.9/10 | “This tool needs the ability to push and store changes and versions of files.” |
User access and device compatibility | 5.4/10 | “When there are many users using this portal, it could be very slow.” |
Read all Open DevOps reviews here.
Other Atlassian DevOps software
Below, we’ll cover seven other Atlassian DevOps systems you might consider. These platforms have fewer than 20 reviews in our software directory within the past two years, so our product descriptions are based on vendor research instead of proprietary reviews data.
Sourcetree
Sourcetree is an application development tool that, according to Atlassian, “simplifies how you interact with your Git repositories so you can focus on coding.” The tool allows users to visualize and manage repositories through Sourcetree’s simple Git GUI.[11]
Analysis performed December 2023***
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Compass
According to Atlassian, Compass is a developer experience platform that brings users’ “distributed software architecture and the teams collaborating on it together in a single, unified place.” The vendor goes on to highlight how security and health scorecards provide users with a complete view of their service health as well as real-time activity updates.[12]
Analysis performed December 2023***
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Bamboo
Atlassian describes Bamboo as a “continuous delivery pipeline that offers resilience, reliability, and scalability for teams of any size.” The vendor claims users can create automated builds, perform deployments to development environments, manage test cases, and track the progress of individual builds from a web interface or an integrated build console.[13]
Analysis performed December 2023***
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Fisheye
Fisheye is, according to Atlassian, a DevOps tool that lets users “visualize and report on activity and search for commits, files, revisions, or teammates across SVN, Git, Mercurial, CVS and Perforce.” The vendor claims users can also “view changes with a side-by-side or unified diff tool and link Jira Software issues directly to diffs, changeset details, or full source.”[14]
Analysis performed December 2023***
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Crucible
Atlassian describes Crucible as a collaborative code review tool that allows teams to review and comment on each others’ work in a single place. The vendor highlights the tool’s ability to “create formal, workflow-based, or quick code reviews,” “turn any code review into a threaded discussion,” and provide users with a quick view of the review status to see who or what is holding up reviews.[15]
Analysis performed December 2023***
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Statuspage
Atlassian calls Statuspage “the communication piece of your incident management process.” This DevOps tool takes the hassle out of incident communication with pre-written templates and tight integrations.[16] The vendor says that users can create a status page to better communicate incidents, service status, scheduled maintenance, etc., to stakeholders.[17]
Analysis performed December 2023***
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OpsGenie
OpsGenie is a DevOps tool that, according to Atlassian, ensures users never miss a critical alert. “With deep integrations into monitoring, ticketing, and chat tools, OpsGenie groups alerts, filters out the noise, and notifies [users] using multiple channels, providing the necessary information for [their] team to immediately begin resolution.”[18]
Analysis performed December 2023***
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More on DevOps software
Some DevOps solutions on our list may also be categorized as other types of software. For instance:
Bitbucket, Fisheye, and Crucible are also source code management software.
Sourcetree is also application development software.
Bamboo is also continuous integration software.
This is because there’s considerable overlap between the features and functionality of DevOps software and other software categories. For example, all three of the above overlapping categories are designed to further assist software developers in ways that speed up the development process, control and improve quality, and facilitate collaboration.
Looking to compare DevOps tools? Check out our Fit Finder tool that lets you select features that are your top priorities.
4. Atlassian security software
Security software protects an organization's IT networks, computer systems, mobile applications, and software platforms from cyberattacks, such as adware, ransomware, spyware, malware, and phishing. These tools use technologies such as data encryption, firewall protection, website scanning, and incident response to prevent unauthorized access and ensure real-time enterprise security.
Below, we’ll break down Atlassian’s two security solutions. Both solutions offer the core features we’d expect of a security system: activity monitoring, endpoint protection, and threat response. Note that these products have fewer than 20 reviews in our software directory within the past two years, so our product descriptions are based on vendor research instead of proprietary reviews data.
Atlassian Access
According to the vendor, Atlassian Access is an enhanced cloud data security and governance tool that provides administrators with a centralized command center to manage collaborative Atlassian Cloud applications such as Jira Software, Confluence, Bitbucket, and Trello. The tool allows admins to customize authentication policies and eliminate manual processes that pose a security risk.[19]
Analysis performed December 2023***
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Crowd
Crowd is, according to Atlassian, a single sign-on and user identity tool that enables businesses to manage users from multiple directories and control application authentication permissions in one single location. The vendor highlights how the tool gives users “one username and password to log in to all the applications they need access to” and integrate all their Atlassian products.[20]
Analysis performed December 2023***
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More on security software
Some security solutions on our list may also be categorized as other types of software. For instance:
Atlassian Access is also access governance software.
Crowd is also single sign-on software.
This is because there’s considerable overlap between the features and functionality of security software and other software categories. For instance, a business might use access governance software to control its entire cloud infrastructure while also using single sign-on software to control individual user access.
Want to learn more about security tools? Check out our Fit Finder tool that lets you select features that are your top priorities.
Learn more about Atlassian products
Atlassian integrations
Depending on the scope of their needs, Atlassian customers may use just one product, or they may bundle multiple products. Here are the top three most common integrations**** among Atlassian products based on our proprietary reviews data as well as their use cases as described by Atlassian.
Confluence and Jira Software: This integration helps project managers organize ideas, content, and files, eliminating the need for shared drives and file folders.[21]
Jira Software and Bitbucket: Integrating these products allows teams to receive alerts about features that are ready for release and tasks to be completed.[22]
Open DevOps and Bitbucket: Bitbucket Cloud is the native Git tool in Open DevOps, allowing users to collaborate on projects, manage versions of code versions, and merge changes.[23]
Atlassian products integrate with non-Atlassian products too. Here are the top three most common integrations between Atlassian and non-Atlassian products.
Jira Software and Slack: This integration enables users to receive Jira Software notifications in Slack, connect their Jira Software projects to Slack, and create issues in Jira Software directly from Slack, among other capabilities.[24]
Open DevOps and Slack: This integration notifies users about software issue updates, comments, and mentions. Users can also create new issues, view issue details, and transition issues directly from Slack.[23]
Trello and Google Drive: Integrating Trello and Google Drive allows users to search Google Drive directly from Trello and attach relevant files and folders. Users can also turn their Trello board into a Google Slides presentation with one click.[25]
Atlassian support offerings
Here’s a breakdown of resources offered by Atlassian. There are also independent, third-party consultants who can help with Atlassian product training and usage.
Resource | Description |
|---|---|
Atlassian Community | A network where Atlassian users can share questions, answers, and ideas on using Atlassian products. It features a message feed, an events calendar, level badges, and community groups.[26] |
Atlassian Success Central | A library of content authored by Atlassian and partner experts. It features step-by-step tutorials, product guides, resources, and best practices.[27] |
Atlassian University | Free and paid courses, single user and instructor-led options, and learning paths toward Atlassian certifications.[28] |
Events | Atlassian webinars, partner events, Atlassian Community events, and company user groups.[29] |
Product demos | Atlassian YouTube channel with playlists and videos about product features and functionality.[30] |
Documentation | Atlassian product documentation portal, organized by platform and version, to help end users and administrators through technical unknowns.[31] |
Enterprise-size (1,000 employees or more) Atlassian clients can subscribe to three additional support service options:[32]
Enterprise Partners: Intended for enterprises with complex requirements, integrations, and customizations, this plan offers clients onsite access to consultants who specialize in the entire Atlassian portfolio.
Atlassian Support Services: This plan claims to offer faster response times and different levels of access (standard, premium, and enterprise) to senior support engineers.
Atlassian Advisory Services: This plan claims to offer accelerated business outcomes with strategic guidance from a tailored team of Atlassian consultants.
Atlassian training and certifications
If you plan to make Atlassian products part of your tech stack, it might be worth it for you or someone on your team to pursue an Atlassian certification. Doing so could help your team get more out of your investment, and it looks good on a resume, too.
Atlassian certifications are of three types, all of which are valid for two years:[33]
Certification | Description and requirements | Cost |
|---|---|---|
Atlassian Certified Associate | Provides beginner to intermediate learners an entry-point certification into the Atlassian Certified global talent ecosystem. | $100 |
Atlassian Certified Professional | Reflects specialized expertise for particular roles and requires product experience, independent study, and Atlassian training courses. | $249 |
Atlassian Certified Expert | Denotes the highest level of proficiency across Atlassian solutions. Learners must hold a combination of credentials.[34] | Varies |
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