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Vtiger CRM

Vtiger CRM

4.4 (338)

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Most Recent

"Minimal Efficiency"

2.0

Barbara H. - Human Capital ManagerOctober 8, 2021

STARTING PRICE

$12

per month
per user

Free Trial
Available

EASE OF USE

4.1/5

Based on Capterra user reviews

TOP RATED

2024 Shortlist Badge
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Vtiger CRM is featured in 8 Capterra Shortlist™ rankings

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What is Vtiger CRM?

Vtiger is an easy to use and customisable CRM leveraged by sales teams in over 300,000 companies to boost business revenue and sales performance. Vtiger adds value at all stages of the sales process from helping you capture & identify top leads, nurture deals via automated email & SMS campaigns, collaborate with teammates, analyse & forecast revenue, streamline meetings, spot deals at risk, manage proposals & quotes, and ultimately win more deals.

Vtiger CRM Overview

Provider

Vtiger

Located In

UNITED STATES OF AMERICA

Foundation

2003

Deployment

Cloud, SaaS, Web-Based

Training

Webinars, Live Online, Videos, In Person, Documentation

Support

Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum

Who uses Vtiger CRM?

Vtiger is perfect for small to medium businesses that have agile sales, customer support, and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction.

Content Source: Vtiger CRM

Integration Ecosystem

authorize.net logo
authorize.net
Dropbox Business logo
Dropbox Business
PayPal logo
PayPal
Zapier logo
Zapier
Asterisk logo
Asterisk
+ 30
Conversation Insights
Dashboard
Kanban View
Menu
Deal Score

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How much is Vtiger CRM?

Starting From:
$12 Per Month
Pricing Model: Per User
  • Yes, has free trial
  • Yes, has free version
Pricing Details (Provided by Vendor):
15-day free trial, no credit card required. Vtiger offers four different packages, including a forever-free CRM. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - [email protected] for pricing information.

Vtiger CRM Features

What solutions does Vtiger CRM provide?

Alternatives to Vtiger CRM

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Overall Rating:
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Salesforce Sales Cloud
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Zoho CRM
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Vtiger CRM Reviews

Showing 5 of 338 reviews
Overall
4.4
Ease of Use
4.1
Customer Service
4.2

Pros

  • Very good experience, would recommend to anyone looking for a solid CRM.

  • The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.

  • My overall experience has been very positive. In the years I have been using it I have only needed to reach out to support a few times and I was promptly assisted and my issues were always resolved.

  • Integration with web forms and chat is excellent and some really good analytics is available. Document storage is great in VT – super easy access to plans and documents even for people in the field.

Cons

  • If you are not precise with loading the leads it can be difficult to load new leads. The duplicate feature does not work too well as it’s case sensitive and I would get many duplicated leads.

  • The manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally.

  • Layout, and poor integration with Google sheets.

  • Here it is difficult to find the organisation with the short names.

Read All 338 Reviews

Most Recent Video User Review for Vtiger CRM

SEE ALL VIDEO REVIEWS
Video Review

Minimal Efficiency

2.0
Posted on September 28, 2021POSTED BY:

Barbara H.

Human Capital Manager•Information Technology and Services
Reviewer Source

Most Helpful Reviews for Vtiger CRM

Avatar Image
Paulo R.
Gerente Comercial (Ingeniero de Ventas en Telecomunicaciones)
E-Learning, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 9, 2019
"Easy to use and customizable"
Overall: I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.
Pros: Its really easy to use and there are many options to customize the user experience
Cons: As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited
Alternatives Considered: Salesforce Sales Cloud and SugarCRM
Reasons for Choosing Vtiger CRM: I prefer vTiger cause is cost-effective and really easy to configure and use.
Avatar Image
Carlos G.
VP of Sales
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 25, 2019
"Vtiger CRM vs Competition"
Overall: overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.
Pros: The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.
Cons: There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.
Alternatives Considered: HubSpot Sales Hub
Reasons for Choosing Vtiger CRM: We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.
Switched From: Keap
Reasons for Switching to Vtiger CRM: Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it.
Thomas E.
CEO
Industrial Automation, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 25, 2019
"QTE Training likes VTiger"
Overall: See section pros
Pros: one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.
Cons: The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)
Alternatives Considered: SugarCRM
Reasons for Choosing Vtiger CRM: Cloud based System, pricing, easy maintainable
Switched From: Salesforce Sales Cloud
Reasons for Switching to Vtiger CRM: Salesforce was to expensive for the small Business we are on
Hanane M.
Freelance
Marketing and Advertising, Self-employed
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 30, 2024
"The great app"
Overall: A very wonderful experience and still like you
Pros: For ease of use .It offers a range of features for smaller companies
Cons: A very good application in which there are no downsides
Switched From: SuiteCRM
Reasons for Switching to Vtiger CRM: It is considered a powerful resource with a set of features
John T.
Marketing Manager
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 9, 2019
"Salesforce Killer"
Overall: I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.
Pros: This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/
Cons: Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships
Alternatives Considered: Zoho Desk
Reasons for Choosing Vtiger CRM: I was introduced via the Open source installer offered through Go daddy website management. The pricing makes the commercial version of the software highly reliable and a no brainer.
Read All 338 Reviews
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Vtiger CRM is featured in 8 Capterra Shortlist rankings

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