Hotel management software lets you manage rental properties and handle bookings.
Picture this. You're a hotel manager who still keeps all booking and guest information on paper. Maybe you've upgraded to an excel sheet but your hotel chain has just opened three brand new franchises and you just aren't able to deal with multiple bookings and guest information all by yourself.
If this scenario sounds like something that could happen to you and picturing it causes you discomfort, maybe it's time to invest in hotel management software. Such tools can help you automate the process of booking management, helping guests check in and out, and scheduling tasks for your housekeeping staff. Having a software solution can significantly reduce the number of hours you spend managing all your routine tasks manually so you can focus more on improving the guest experience.
This article highlights the ten best hotel management software (sorted alphabetically) based on user ratings and reviews from the hospitality industry. (Read the complete methodology here.)
1. Cloudbeds: Offers multi-channel management
Cloudbeds is a property management software that offers hoteliers a centralized solution to help run their properties and manage bookings.
The software helps reduce booking errors and save time by auto-updating your room inventory and availability across all distribution channels and booking platforms where your properties get featured.
Additionally, with the built-in dashboard, you can keep an account of every booking across your properties and help facilitate one-click check-ins and check-outs for your guests.
You can also use Cloudbeds’ pricing optimization engine (PIE) to optimize your pricing strategy and maintain competitive pricing to increase revenue for your properties.
Cloudbeds offers chat, email, and phone support. The software is web-based.
Key Features
- Booking notes
- Built-in accounting
- Campaign management
- Cash management
- Channel analytics
- CRM
Trial/Free Version
- Free Trial
- Free Version
Starting price
Available on quote
Device Compatibilty
Screenshots
Managing bookings in Cloudbeds
2. Guesty: Helps keep a ledger for bookkeeping
Guesty is a property management platform that helps you automate and simplify your property booking and rental management business.
The software provides a built-in channel manager that helps you promote and manage your properties on various third-party booking platforms. You can use the central dashboard to upload pictures of your properties and submit accurate information online to increase bookings.
You can also adjust your pricing and offer discounts through Guesty across all booking channels to generate more revenue from your properties. Guesty also syncs your calendar and inbox across all channels to avoid double bookings and provides real-time updates on guests and upcoming bookings.
Guesty also automates bookkeeping by creating journal entries for every guest payment and tracking account payables and operational expenses.
Guesty offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.
Key Features
- Campaign management
- Channel analytics
- Commission management
- Contact management
- CRM
- Employee management
Trial/Free Version
- Free Trial
- Free Version
Starting price
Available on quote
Device Compatibilty
Screenshots
Creating a financial report in Guesty
3. Hospitable.com: Offers a booking widget for third-party channels
Hospitable.com is a property management solution that centralizes all your properties in one dashboard and automates communication between your property manager and guests using customizable conversation templates.
The software helps you increase your response rate by recognizing common topics and questions potential guests might have and crafting personalized responses.
Additionally, you can sync all your property listings on a single dashboard and avoid double bookings. You can also add a direct booking widget on any channel and get notified whenever a guest books a room.
Hospitable.com offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.
Key Features
- Contact management
- CRM
- Guest communication
- Guest experience management
- Housekeeping management
- Online booking
Trial/Free Version
- Free Trial
- Free Version
Starting price
$21.59 per month (up to two properties)
Device Compatibilty
Screenshots
Dashboard in Hospitable.com
4. Hostaway: Offers upselling opportunities for recurring guests
Hostaway is a hotel management and vacation rental system that helps manage all your properties and keep track of your bookings across multiple channels.
Hostaway's proprietary channel manager integrates with multiple third-party booking channels to provide a common platform to operate and manage your properties. You can use the dashboard to manage inquiries, recurring guests, and property staff.
The software also provides a unified inbox to manage all your communication in one place. You can automate replies and guest communications based on smart triggers and events such as booking confirmations or failed payments.
Additionally, the software offers built-in reporting tools to find occupancy rates for a particular property, period, or region. You can also adjust your pricing based on demand and change it during specific seasons to increase revenue.
Hostaway offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.
Key Features
- Built-in accounting
- Campaign management
- Catering management
- Channel analytics
- Contact management
- CRM
Trial/Free Version
- Free Trial
- Free Version
Starting price
Available on quote
Device Compatibilty
Screenshots
Channel management in Hostaway
5. innRoad: Generates reports showcasing net sales
innRoad is a property management system for hoteliers managing multiple properties. The software helps create, modify, and manage offline and online reservations. Additionally, you can create custom rates for your rooms and segment them into different classes.
innRoad also helps you schedule housekeeping duties, assign tasks to specific task members, and prioritize tasks based on guest arrival time. The software also helps generate reports showcasing net sales, room occupancy forecasting, and daily visitor traffic in your properties.
The software also helps with channel management and lets you post your properties on high-traffic sites frequented by your target market.
innRoad offers chat, email, and phone support. The software is web-based.
Key Features
- Activities booking
- Booking notes
- Built-in accounting
- CRM
- Customer support
- Employee management
Trial/Free Version
- Free Trial
- Free Version
Starting price
Available on quote
Device Compatibilty
Screenshots
Managing bookings in innRoad
6. ResNexus: Offers housekeeping management
ResNexus is an online booking and guest management software solution that helps small businesses and hotel chains with reservation and housekeeping management.
The software provides a reservation management dashboard that keeps track of all your properties and auto-updates guest lists and available rooms based on daily check-ins.
With a built-in communication system, your staff can exchange messages, and you can assign shifts to your workforce based on their availability. ResNexus also provides a portfolio of confirmation emails that allow you to make sending group confirmations easily.
You can use the housekeeping software feature to keep track of rooms that require cleaning and assign it to your staff. Booked rooms automatically get assigned as dirty once the guests check out.
ResNexus offers chat, email, and phone support. The software is web-based.
Key Features
- Activities booking
- Auto-update
- Booking notes
- Built-in accounting
- Commission management
- Contact management
Trial/Free Version
- Free Trial
- Free Version
Starting price
Available on quote
Device Compatibilty
Screenshots
Online booking engine in ResNexus
7. Sirvoy: Helps create a customizable website
Sirvoy is a hotel management system that helps hoteliers create a website for bookings and guest management and manage listings on third-party channels.
The software features a booking engine that you can embed to your website to receive and confirm guest bookings online. Additionally, you can use the channel manager to integrate with third-party booking platforms and increase your visibility online.
You can also create a customizable website for guest bookings, showcasing multiple room types and rates to potential guests. The software also helps create personalized confirmation
messages with customizable email and SMS templates.
Sirvoy offers chat, email, and phone support. The software is web-based.
Key Features
- Built-in accounting
- CRM
- Dynamic pricing
- Employee management
- Housekeeping management
- Maintenance management
Trial/Free Version
- Free Trial
- Free Version
Starting price
$9 per month (up to two rooms)
Device Compatibilty
Screenshots
Calendar overview in Sirvoy
8. Uplisting: Tracks calendar to avoid double bookings
Uplisting is a booking and channel management solution for hotel chains and vacation rentals. The software helps display your listing on multiple channels via integrations. You can also use the built-in booking engine to facilitate direct bookings on your website and add and showcase multiple properties to potential guests.
The software also helps automate guest messaging for booking inquiries, check-ins, and check-outs and offers payment plans for direct bookings on your website. Uplisting also keeps track of your hotel chain's calendar to avoid double bookings and helps verify guest identity and collect security deposits.
Uplisting offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.
Key Features
- Commission management
- CRM
- Employee management
- Guest experience management
- Housekeeping management
- Online booking
Trial/Free Version
- Free Trial
- Free Version
Starting price
$100 per month (up to five properties)
Device Compatibilty
Screenshots
Multi-listing calendar in Uplisting
9. WebRezPro: Provides pre-designed email templates
WebRezPro is a property management system built for independent hotels and motels, multi-property chains, and vacation rentals.
The software provides a dashboard to set up different reservation types, such as nightly, hourly, and seasonal reservations, and set customized pricing on each offering.
Additionally, upon booking confirmation, you can send personalized emails to your guests with the help of pre-designed email templates. You can also maintain a guest ledger to keep track of all in-house guests and their pending payments.
The software also tracks hotel data and creates monthly revenue reports to conduct revenue management for all your properties. Additionally, you can create custom reports for tax management and keep track of tax breakdowns.
WebRezPro offers chat, email, and phone support. The software is web-based.
Key Features
- Built-in accounting
- Cash management
- Catering management
- CRM
- Guest check-in
- Housekeeping management
Trial/Free Version
- Free Trial
- Free Version
Starting price
Available on quote
Device Compatibilty
Screenshots
Dashboard in WebRezPro
10. Whistle Messaging: Offers a built-in chatbot to engage with guests
Whistle Messaging is a hotel booking management platform that uses artificial intelligence to answer guest requests and manage bookings for your hotel chain.
The software provides a dashboard to view and manage guest inquiries and facilitate digital check-ins and reservation confirmations. Additionally, with a built-in chatbot, you can engage with your guests and suggest actions such as prompting late check-outs or suggesting restaurants based on the conversations and offering them a personalized experience.
Whistle integrates with multiple third-party hotel listing platforms to increase your visibility online and help you attract more guests. The software also sends survey forms to guests and requests reviews to enhance your online ratings and improve the guest experience.
Whistle offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.
Key Features
- Employee management
- Maintenance management
- Marketing automation
- Multi-property management
- Online booking
- Point of sale
Trial/Free Version
- Free Trial
- Free Version
Starting price
Available on quote
Device Compatibilty
Screenshots
Reporting in Whistle Messaging
How to choose the best hotel management software for your business?
When looking for the best hotel management software, here are some considerations to keep in mind:
Assess if the software offers upselling to guests: An ideal hotel management software solution should be able to assess guest data and provide upselling opportunities to ensure that you don't miss out on chances to increase your revenue.
Check if the software offers scalability: You might open a new hotel at a new location or add more rooms to your existing setup. Whatever the demand, an ideal software solution must be able to scale and cater to your growing needs as a business.
Assess the security aspects of the software: The information you receive from your guests is sensitive, and the ideal software will have encryptions and security measures to prevent data leakages. Make sure to check how secure the software you choose is.
Common questions to ask while selecting hotel management software
The software you select should be able to identify recurring guests and help you build loyalty programs to increase guest retention and get better returns from repeat customers.
Choose a solution that can create internal guest profiles for repeat guests. This will help make your booking operations more efficient.
You should be able to integrate the software with third-party listing and communication platforms to increase your online visibility and have better internal and guest communication.
How did we choose these products? We didn’t—you did
To find your ideal software match, you need information you can trust—so you can save time, stay on budget, and focus more energy on growing your business. It’s why we vet and verify all our user reviews and recommend only the tools endorsed by people like you.
In other words, our product recommendations are never bought or sold, or based on the opinion of a single individual—they’re chosen by your peers, reflecting the views and experiences of our independent base of software reviewers.
