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Cvent delivers an all-in-one event platform for any event, and every event. Our platform simplifies the management of each stage of the event lifecycle while giving you the data and insights you need to maximize your value. Whether in-person, virtual, or hybrid, you’ll have a single platform with everything you need to find suppliers, engage attendees, maximize sponsor value, and capture important event data.
Provider
Cvent
Located In
United States
Foundation
1999
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Documentation, Live Online, Videos, Webinars
Support
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
No matter your industry, Cvent has experience in helping organizations of all shapes and sizes to better plan, manage, market, and analyze their in-person and virtual meetings and events.
Content Source: Cvent Event Management
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Reviewers highlight the efficiency and user-friendliness of Cvent's event registration features, praising the seamless integration of registration pages with the overall event management system. They find the platform highly customizable, allowing for tailored registration processes that accommodate multiple admission types, pricing structures, and user experiences. Users also appreciate the ability to manage registrations, coupon codes, and landing pages without needing extensive technical knowledge, making the registration process smooth and professional for both organizers and attendees.
Users appreciate Cvent's robust reporting capabilities, which offer real-time insights and a variety of standard and custom report options. They find the ability to set parameters, incorporate filters, and easily move columns particularly useful for generating detailed reports. However, some users encounter challenges with the reporting features, citing issues with customization, confusing options, and difficulties in pulling specific reports, which can make the process cumbersome and less intuitive.
Pros
And they are constantly improving all aspects. The customer success team is always accessible and so helpful.
The customer service is amazing and they are easy to contact. Any issues you come across and their team will walk you through it step by step until you reach a resolution.
So far my overall experience with Cvent has been great. I submit many proposals throughout the week and this is a great tool to help keep track of them.
I liked that the registration site was pretty intuitive to build and it integrated seamlessly with the CrowdCompass app. The customer support is amazing too.
Cons
Getting the events inside the app can be confusing. It can also freeze and cause some problems if there is limited time.
Poor customer service and questionable sales techniques.
I and some of my colleagues had problems concerned with the formatting of reporting feature. We were not able to upload all data in the format which we wanted to report in.
I don't know if the issue was software-based, or due to admin error, however. I think part of the problem is that the system can be complicated in setting up, and needs expertise to fully leverage.
Most Recent Video User Review for Cvent Event Management
SEE ALL VIDEO REVIEWSThanks for taking the time to review our software Soo!
Choose Cvent for event optimization
Soo T.
"An Event Management Must!"
Pros: The software is feature-rich from the planning stages of an event through to the execution. WYSIWYG site development, conditional logic in emails and easy-to-develop registration process make planning easy. OnArrival and Attendee Hub make the constituent experience seamless and positive.
Cons: The libraries available to store your event documents and graphics need an update for ease-of-use.
"Cvent Event Management - Mary Ann Hall"
Overall: Once I read and understand the program, its easy with tutorials and articles in the help section to figure out what I want to do step by step. If those do not work there is an excellent customer service to assist.
Pros: The ease of use, the valuable data that it compiles, and the ease for the attendees.
Cons: I dont think there isnt anything I do not like about the Event Management.
"Cvent Event Education Services"
Pros: Great software program for educational services learning how to manage events and the proper documents needed (i.e., RFP).
Cons: There are no instructions or examples on how to accurately and properly fill out certain documents and forms, such as a request for proposal form.
"Director of Professional Development"
Overall: Having worked with Cvent extensively over the years, I can confidently say it has been a reliable and robust platform. The customer service team stands out for their responsiveness, and my overall experience has been consistently positive.
Pros: Cvent Event Management offers a comprehensive solution that streamlines the entire event planning process. The platform seamlessly integrates essential features including event setup, speaker coordination, and attendee registration management. Event organizers can easily handle sponsor and exhibitor interactions, coordinate sessions, and foster participant engagement through interactive tools. Built-in feedback surveys help measure event success and gather valuable insights. A standout feature is the platform's user-friendly website builder and mobile app creation tools, which enhance the event experience while requiring minimal technical expertise.
Cons: Cvent, while powerful, comes with a significant cost investment, making it most cost-effective for our larger-scale events. The platform's training resources are somewhat restrictive – comprehensive learning opportunities are primarily available through the annual Cvent CONNECT conference or in the Community webinars. This limitation can impact new users' ability to fully utilize the platform's capabilities.
"Feedback"
Overall: It has been a learning curve but we are getting to the point where we are perfectionist and targeting more does issues we are getting but everything else is fabulous
Pros: I really like the bespoke building of events / tayloring
Cons: VAT issues sometimes when amending transactions the VAT option disappears