Cvent

Cvent Event Management

4.5 / 5 226 reviews

Who Uses This Software?

No matter your industry, Cvent has experience in helping organizations of all shapes and sizes to better plan, manage, market, and analyze their events and meetings.


Average Ratings

226 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cvent
  • www.cvent.com
  • Founded 1999
  • United States

About Cvent Event Management

Cvent is a leader in event management, online event registration, venue sourcing, and mobile event app technology - with over 183,000+ active system users. Cvent modernizes the traditional processes associated with event management. With our integrated platform, planners can more efficiently find venues, plan events, engage attendees, measure the impact of their events, and much more.


Cvent Event Management Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Abstract Management
  • Attendee Management
  • Badge Management
  • Catering Management
  • Client Management
  • Registration Management
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Attendee Management
  • Badge Management
  • Catering Management
  • Client / Customer Management
  • Conferences / Seminars
  • Conventions
  • Exhibit / Vendor Management
  • Guest List Management
  • Lead Retrieval
  • Meetings
  • Registration Management
  • Room Block Management
  • Social Promotion
  • Space / Room Setup
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Trade Shows
  • Travel Management
  • Weddings / Parties
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-In
  • Surveys & Feedback

Cvent Event Management Reviews Recently Reviewed!


Easy to use

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrations, updates instantly, easy for audience to use, easy to keep track of, high customer satisfaction

Cons: Lack of design functions, doesn't have too many features on changing the color scheme/ design, all standard and solid colors

Works well for basic event registration - but customization can be difficult

Feb 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to set up events and customer support is very responsive (although I do wish the online documentation was a little more complete).

Cons: It's difficult to customize the design or URLs of your event website/registration pages, which makes for a less than optimal experience for users and for tracking. There are a lot of reporting options, though I do wish I could get more granular - for example, I'm unable to see the last field a potential registrant filled in on a form.

Great Software for managing your events

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: The bulk of our events were standardized repeating training sessions. Cvent allowed us to set these up in a way that we could easily create a new event based off a previous event. This was a very quick process and drastically cut down on the time spent on these tasks

Cons: With Cvent being such a robust piece of software, there is a bit of a learning curve to it. While the company I was working with did not purchase any training, we did have a dedicated contact at Cvent to help us with issues. It would have been nice if there were some tutorials available to us.

Capterra-loader

Robust event manager tool

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Create and manage your registration site and have control over registrant information,. Print name badges, manager hotel and concurrent events. It integrates with Sales force. Alos has feature t mange billing. Good support. Good reporting options

Cons: Cost, it is expensive and you'll lily pay more than you're quoted . It is is also so robust that you can get lost trying to use all the features. Html coding for emails could be better.

Capterra-loader

Cvent has made event management on our side easier from start to finish

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that the new updates have made using the software highly intuitive and walks you through the process step by step. It's very simple to work and manage events now.

Cons: The cost can be prohibitive to smaller businesses so that is something to be mindful of but if you're running a lot of events, the price is worth it.

Overall: Event management, ease of use, lack of headache

Cvent is a great event management system. It keeps me organized and on top of my events!

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like how everything for my event is located in one place, on one website. Cvent helps me manage events on a daily basis.

Cons: I think Cvent is doing a lot of work to make their software more user-friendly. I do not like that features available in Express Registration are not available in Standard Registration, but I think Cvent is currently working to fix that.

Cvent is the perfect resource for event management professionals

Feb 05, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like being able to set search criteria for the venue sourcing and meeting management option .

Cons: I have no complaints to speak of but I do think using the mobile version of the website of could have a bit more intuative.

So far so good. There are a lot of steps when setting up an event registration.

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can call customer service as many times as I need it. In the past 3 months, I called at least 10 times.

Cons: So many steps to set up registration. As a newbie, it's been a challenge to make sure to hit all the steps. It feels like there is at least 50 steps to take before I can even test it.

Cvent has helped to automate many aspects of my events, freeing up time to think strategically.

Jan 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's custom built by us, for us, to suit the needs of our organization. As we change, we can change the tools settings to better fit our needs

Cons: It's great that Cvent updates the tool often, but sometimes it's difficult to keep up with all the changes and also keep our team trained on how the changes will affect them.

Amazing customer support, top of the line tech

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Cvent is a great platform if you have a wide range of events because it can handle the simplest meeting with ease or large scale, complex conferences.

Cons: It is very pricey and a lot of the features are add-ons, like the premium check in software, mobile apps, abstract management, etc.

getting better

Jan 22, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: all event needs in one place. hardware and software are fully integrated. a lot of little details about event management have been built in

Cons: needs UX overhaul. api needs to be rewritten. just more around the cms. needs to open up backend to integrate to other CMSs

Overall: all in one solution. we had a major crash during event that was caused by several vendors not cooperating with each other. we've eliminated several extra vendors and hope this year goes much more smoothly

Detailed and pro event management software

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love Cvent's sense for details and what an Event Planner really needs while keeping track of trillion things while planning an event.

Cons: The price is only ok if you are only ok if you are a well-sized business. Their pricing is not for independent Event Planners, unfortunately.

Overall: Overview, details, and more overview. Great software for Event Planners!

Capterra-loader

Cvent | Spreadsheets no more!

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the high-functionality of this product. I basically can get it to do anything I want from my website, custom emails and the new reporting structure.

Cons: I don't love where everything is located within Cvent, sometimes it doesn't always make sense and can be hard to find.

Impressive Software and Support

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cvent has allowed our company to take our event management process from a manual, spreadsheet-driven one to one that is largely automated and seamless. Their products are truly built on customer feedback, and their customer service is stellar. This software is highly recommended.

Cons: The system could use an update to better accommodate roommate pairing and reporting to host hotels. Otherwise, the software has proven to suit our needs well.

Overall: Streamlined event management, supplier networking, event app software, and event surveys

Outstanding event creation and management system

Dec 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The event management part of Cvent is top notch. Not much else comes close (and we have looked - see below). The supplier network is a feature that lets us produce, send, and manage RFPs for venues efficiently. We use the emarketing tool to do all of our communications to members.

Cons: The only con is membership management. Their solution means a lot of manual updating for us. Our organization is a non profit with institutions as our members. The Cvent membership management is geared more toward individuals being members (not institutions).

Overall: RFP management and event management

Full of features and added fees

Dec 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cvent has great functionality. It registers and checks in event attendees, it is tech friendly with QR codes to register people. It manages the financial transactions, helps with seating charts and is very effective for really large events.

Cons: It is pretty expensive and the initial quote always ends up exceeding value. The customer service is not very reliable, i never get straight answers because it has to do with an added fee to reburse registrants or an added fee for analytic functionality.

I plan and build event registrations for a non-profit using Cvent.

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Cvent has a lot of flexibility. So far I've seen that whatever you want to do...it can be done. This is a huge advantage to their platform. I have also noticed that security is a high priority for them, and they go to great lengths to protect the identities and card information for anyone who registers using their software.

Cons: I switched over from RegOnline after Cvent bought them out. While Cvent can do a lot, it seem that it's not a huge upgrade from RegOnline, yet now we are paying more money for the same service.

Another thing to note is RegOnline had a visual refresh in the last 2 years that was great! When I switched over to Cvent, it felt as if I was going back in time. Much of the header text, buttons and progress bars in the registration feel like they were recycled from the early 2000's. I hope Cvent invests some time to change the visuals of their software.

Event mgmt heaven!

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is simple to build event breakouts and easily track attendee count. The venue selection feature helps me efficiently research locations without manually sending emails to hotel sales managers.

Cons: Building the landing pages were a bit difficult. I would also really benefit if this platform integrated with Hubspot or any other Marketing Automation platform.

This event platform has everything you need!

Dec 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like all the tools and features. It's allowed us to create registration pages for our event in so many ways.

Cons: Since there are so many tools and features, it can be a bit daunting to learn it all. But the customer support team is always there to assist.

Overall: We are now able to have attendees check in to sessions. I really like the RFP tool also. There are just so many things we can do with Cvent that we could not do with RegOnline.

I used CVent when I was working for a non-profit and we were trying to put on our annual luncheon.

Nov 28, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The product was obviously built to be able to be flexible for many different uses. We were trying to host a luncheon that involved registration for different levels of donors, who needed to have different registration forms. In addition, we needed a layout of tables, minimum number of people, etc. When we did run into issues or confusion the cvent team was always happy to jump on a call, and if they weren't sure of a solution they got back to us in a timely manner.

Cons: Due to the large number of flexible options, CVent was not something you could sit down and quickly understand. There were two people on my team tasked to fully understanding it's functionality and it took them several hours with a CVent personnel to have a good understanding. This made it difficult to make small changes for other members of the team. Instead they had to wait until one of the 'experts' were available. In addition, the sales team did lead us to believe that the software was much simpler than it was.

Cvent has changed event planning for our organization!

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cvent offers a robust array of features and products to help assist you in all areas of event planning. We use Cvent for small meetings to company holiday parties to our large conferences we host twice a year. If you're looking for a solution to your greatest pain point in planning, Cvent has it!

Cons: There are some limitations with the software. Cvent has done an excellent job at expanding their products but I would like to see more updates to the registration process.

Overall: Cvent makes my job easier every time they roll out new upgrades our products. I'm constantly looking forward to what's coming down the pipeline!

Cvent is a very good SMM tool overall

Nov 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It super easy to submit a meeting rfp. I find the hotel sourcing tool to be very intuitive, efficient and overall all extremely easy to use. I once did it in the time it took my plane to finish boarding. I also like that while sourcing hotels, the system maps them for you. this is really helpful when you are trying to find hotels close to a particular place or another hotel. Like when sourcing overflow hotels.

Cons: I wish we could better manage room blocks. I find people that quickly accessing someone's travel/hotel reservation takes a lot of clicks. I also find it odd that they call it travel and not just hotel reservations or something hotel related. Anyways, it's also hard to quickly find out how many nights someone is staying or create a room list by room nights for determining food counts and particular meeting attendance.

Overall: Quite a bit. For one, I now feel a lot more comfortable using the tool. Before, we used Lanyon and I felt like I needed a PHD to navigate the toold. Now I'm comfortable with the tool and can quickly access what I need.

Capterra-loader

Easy to learn, great customer service and there are updates everytime I use the program

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Seamless integration with Cvent, application is very user friendly for attendees and for myself on the back end. The application looks professional and easily customizable.

Cons: I'm not sure if this is still an issue, but you cannot see the push notifications unless the app is open.

Overall: The use of a phone app for our national conference. This cuts down on paper print outs and can be used for attendees and exhibitors. It allows attendees to communicate between each other and to learn more about a speaker from any of the sessions.

I've always had a great experience using Cvent. Great functionality and timely support always.

Nov 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Does exactly what I need it to do. Easy to use and keeps all of my events in a place where I can run reports for greater insight into the sales process.

Cons: Some of the formatting when designing the registration pages and emails are a little difficult. I have had to learn HTML coding and sometimes even that doesn't fix the problems. So sometimes I have to let the design just go when I am not 100% happy with it.

Switching to Cvent has made my work day so much easier and more efficient.

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of use and functionality compared to what we previously used. It is a very robust platform that has helped to increase my productivity and also provide better final products to my colleagues and clients. Customer support is excellent!

Cons: It was a little hard to transition from our previous platform however, I think that is expected whenever you are making a switch so isn't necessarily a con of the software.

It's capable of a lot, just really clunky to use.

Oct 27, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: You are able to incorporate all aspects of your event in one place. From payments to staff management, to pulling reports, you can manage all aspects of your event.

Cons: It is not intuitive at all. There are lots of little details to learn and understand to fully utilize all the tools available. It's easier to use once you get the hang of it, but certainly not the most user friendly.

Overall great software and great experience with all Cvent team members when questions have arisen.

Oct 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is some much you can do with this product and make the product work for you (data tags). The OnArrival suite/Event in a Box (electronic sign in and on demand badge printing) really take events up a notch.

Cons: I wish there was more customization for the use of Cvent within healthcare industry focused meetings and events. Sometimes the layout is not quite intuitive/you have to do some digging to make changes.

Horrible from day one. They locked us out of our account and app a week befyour event!

Oct 05, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Lots of options, handles accounting for your event and has all features you need. Except you are charged a la carte style.

Cons: It is extremely difficult to understand the logic behind the process they choose to create your event. Im a web developer amd know 4 programming languages and still the whole time was asking myself why is it like this?

Overall: How to recognize when a company just wants your money and once they get it they cant be found.

I've been using Cvent for 2+ years, in multiple accounts with the enterprise modules

Oct 03, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the flexibility I have to select the features and functionality that suit a particular event.

Cons: Not intuitive. There's a reason, other than bragging rights, that they offer Cvent user certifications.

Customer service is BEST in class! In 6 years of using cvent I have not had a bad experience!

Sep 19, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to have all of our travelers in one database. We are able to customize each one of our registration sites. We manage over 130 trips a year.

Cons: It does not speak to our BB platform - cvent is now charging for HTLM support. This used to be free for us to call in for support.

Overall: we have two teams using this sofware in our organization.

great customer service

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: flexible and integrated - we use it for SMM and it helps give transparency to many different areas of the business that we wouldn't have access to otherwise.

Cons: lots of clicks to get to where you need to get to. can't bulk edit many items in the software. slow to load

Overall: time

Cvent's technology provides a streamlined way to manage diverse events with quality technology.

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cvent's support is AMAZING. When in doubt, their support materials are easy to search through and contain straightforward information. Moreover, their customer support team is alway kind and incredibly knowledgable.

Cons: The tool can be tough to learn. Unless you are working in Cvent on a regular basis, it can be difficult to navigate. This makes it tricky for some basic users to adopt. Once they get the swing of it, though, they are off and running.

Overall: Enhanced features allow for tailored registration processes that reduce manual work for our event planners while also giving them access to crucial data.

Cvent is easy to use and very convenient. The customer service is amazing! Great experience!

Sep 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customer service piece of the software because it is so verstile and like no other customer service I have ever experienced. I also love the endless capabilities you have and are able to achieve with ease. The reporting system is amazing, love the new reports also.

Cons: Some areas of the software can be a little difficult to manipulate, sometimes edits to the website or emails take some time to come through or can cause some challenges.

Overall: Better auditing material, better knowledge of our attendees with surveys and reg. questions and also overall better management of our events.

Not user friendly; charges per registrant so that discourages growth

Sep 06, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Able to integrate with Salesforce, so easy for our events team to use; able to create templates to recreate work

Cons: System crashes often, which loses unsaved work
Expensive to use over the long term, since it charges per registrant

Intuitive software, learning as I go without formal training on the system!

Sep 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how you can make each event customized; there are endless ways to change the look and feel of the website.

Cons: I don't have any cons per se...if I had more training I would know the system better. Depending on the issue I'm having, it's taken customer service an average of 30 - 40 minutes to resolve my issue. However, they are thorough and do a fantastic job!

Overall: Streamlining of processes; we no longer need to track housing, registration, biographies, and photos separately. Everything is stored in one list for each event, which is very helpful! We've also been able to customize the look of our name badges; they look more polished!

Great! Has dramatically decreased time manually reviewing data!

Aug 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The option to have different registration paths to customize attendee experience. The customer support I receive is always great.

Cons: User friendliness. I don't quite understand the efficiency of having the "admin" page, as many of the features that need to be changed (reports, test users, etc.) would be more time efficient if you could edit that data from the main page.

Incredible tool for planners and SMM

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is robust and flexible, you can accomplish so much with this tool. You can handle complex registrations with multiple paths or quickly get a small event registration out. Also the workflow capabilities are great for strategic meetings management programs.

Cons: Nothing really, would love to be able to do more in it though to help consolidate more processes. Also the CSS editing can get a bit wonky here and there.

This tool can put all my meeting specs in once place.

Aug 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The helpful customer service and that it can integrate with many of the other leading systems. This tool not only houses all of my org's meeting specs, but it has also fostered better communication cross-departmentally.

Cons: CVent's capabilities are so robust that it can be frustrating to learn, at first. However, CVent has an incredibly caring and knowledgeable team who are willing to help.

Great software, Exceptional Customer Service

Aug 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cvent helped us a lot with the event management. We have been using Cvent since 2008 and don't have any complaints. Customer service is exceptional.

Cons: It is a little bit difficult to navigate for new users, but when you document the steps and use it on a regular basis, it get's easier.

Overall: Event organization. Can't see us using any other software :)

This platform can do it all. I'm able to run my event smoothly from soup to nuts.

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility in the registration process! I'm able to customize our registration to meet our unique needs, ensure folks only see what they should see, and gather the data we need to prepare for the event.

Cons: There is a learning curve. I hear they are working on updates, so I'm excited to see the new user interface.

Overall: DATA! We get so much data that influences the work we do.

Cvent has a wide birth in accommodating all stages of your event success!

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The depth it has - previous softwares couldn't meet complex needs, but on Cvent I've made improvements to my registration process that I didn't even know I needed to.

Cons: Because it does so much, it can be challenging for a new-adopter to pick it up. But, with customer rep, they are working to address that issue.

Great Product for Looking up Venues

Aug 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a great program that we have been using for 5 years and will hopefully continue to work with them in years to come. We are even looking into using their event app for our next big conference.

Pros: We do a lot of meetings throughout the year, and Cvent is the quickest way that we hear back from hotels. I usually can get a response from all the hotels within a week. I also like to use Cvent for Event Registration. It is a great program to keep track of attendees.

Cons: The only problem is that when creating your Event Registration there is not a lot of flexibility for sub questions that need to be answered when attendees are registering.

Great software with advanced

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is really smart. I love all of the advanced filters, data tags, and settings that let you customize your registrant's experience from start to finish. I have been using the software for three years and I'm still learning new things every day.

Cons: The software is not always user friendly or intuitive. However, they have a great customer support team that will help you figure it all out. Once you know it, you know it.

e-RFP tool is easy to use and makes life easier. Expecting great things with the addition of FLEx

Jul 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The e-RFP tool can send out multiple RFPs at once and pull a report with everything I need. The Event Management tool allows me to completely control my event; from booking the travel to collecting special requests to pulling together custom reports.

Cons: The current event management module does not connect well with the travel portion. I find myself calling support or creating my own work around because the two system do not integrate.

Overall: I can do everything in one place. I can send out RFPs, collect proposals, award contracts, then transfer that information into my event website.

Easy and quick for responses

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cvent is easy to use and navigate. The ability to copy and paste, add attachments and really sell on this tool is key.

Cons: Sometimes we are not allowed to retract a turndown and have to go to the client for them to resend and then follow up to get this done.

Overall: Ease of use, quick response to my clients, ability to sell as much as possible, ability to make quick changes.

Very easy to use and customer friendly

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. It was easy to learn and quickly set up events. The dashboard is great for overview of each event for a quick glance.

Cons: I don't like that there is limited editing for the templates when it comes to the colors and backgrounds.

CVENT has been great to use to promote our events!

Jul 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our Account Managers have been amazing. They are always willing to help and make sure we find a solution together. They are always willing to listen to our ideas, suggestions and enhancements.

Cons: I wish there was a way to do mobile friendly email. Mobile responsive. There is a lot of "as/if" functions. Easier way to embedd registration pages on our website.

Overall: Organization

We absolutely love Cvent!

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With the software, it makes event management easy to do. Our team has learned it on our own with minor help from customer support, who has always been extremely patient and easy to work with. The software itself is highly intuitive and walks you through the process step-by-step. The most beautiful thing, in my opinion, about Cvent is that the constantly are taking feedback from us all and improving the products more and more every day. It excites me to work with them!

Cons: The only issue I had was the initial set-up but that was because we did not pay for the additional training and they switched to Blue while we were building our first event, which made everything simple and easy to do.

Overall: They are numerous: ease of use, easy to manage, helpful to our clients, etc!

I use Cvent to manage 3 user conferences per year. We use the registration and mobile app software.

Jul 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and understand, don't have to be technical to understand and work in the CMS.
Top notch customer service, truly the best around.
On-Arrival is great and helps to streamline the reg process

Cons: Can be pricey compared to other registration systems. Price per registration is high. Cost for Marketo integration should be included.

Out of all the registration tools that I have seen, Cvent seems to have the best functionality.

Jul 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Cvent has great reporting with standard reports and custom reports. It also has other functionality like flight integration.

Cons: Some features seem to be set up so that they can say they have them, but they don't really work as they should.

great for getting people registered

Jul 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great customer service, always able to get them on the phone or by chat to get what you need done. Also great follow up if you have an open case.

Cons: You need to have a high level of coding to make your website look professional or pay the team to do it for you

Overall: ease of registration, great event app for on site - cuts down the need for paper products

Cvent is an amazing all-encompassing tool!

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The support team is always happy to help with any possible question I have! The chat tool is by far my favourite way to get instant answers to the more cut and dry inquiries that I have.

Cons: It can feel a little daunting to try and grasp how much the tool can be customized for you needs - and to determine how best to utilize it for each specific event.

Cvent allows us to complete almost all processes within the same software.

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customization, and integration with other helpful event management tools. Cvent Support is always available and is quick to answer any questions.

Cons: There is a bit of a learning curve (just as with any software). There are some software glitches that make changes not always stick (i.e. in emails). But with coding the problem can almost always be fixed!

Overall: Ease of registration and event management.

Positive, intetegeated into our organization fairly seemlessly.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Website builds are fairly easy. Easily communicates with crowd compass and the onsite solutions, including badge printing.

Cons: It is not intuitive. You Change a setting and then the next day you can't remember how you did it. Also once you make a change on a website it is final. You can't revert back. I know this will change with Flex.

Cvent makes it so easy to set up and manage an event!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to navigate from start to finish. The customer service is amazing and they are there to help find the answer/walk you through the process. You can literally ask them anything.

Cons: When you start integrating other software into Cvent (travel agency, etc.) it gets a little tricky!

Cvent is flexible, powerful, and on the cutting edge!

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that the tool is flexible enough to meet any complex need we have. The company is also always improving their software and expanding their reach to areas we will need help with in the future. Support is great - community for self-help, IM for quick help, call for more complex issues 24/7 which is crucial when onsite.

Cons: The tool can become a little complicated because of how customizable it is and some features look a little out-dated - but new releases solve for both of these problems.

Great technology for venue sourcing

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Cvent has many reports that help me manage the leads we receive. I really like the pre-populated responses for frequently ask questions

Always learning new things in Cvent. Amazing what a complete package it is - way more than expected

Jul 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Knowledge and Expertise of their Support Teams.
Cvent Community is another avenue to learn more.

Cons: It is a little difficult to navigate through if you are not familiar with the terminology and the HTLM coding is difficult to get around.

Overall: Boosting my confidence, networking at Cvent CONNECT, learning more each day.

The software is easy to use and easy to train our employees on.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the customer service availability and how helpful they are. I also enjoy the sense of community with other event planners that Cvent offers.

Cons: It is probably the best software available for third party planners, but it is still not ideal. There are still some functions like ground transportation management and travel that are not available/easy to use.

I struggled with 'user friendly', at first...I've since learned to navigate and am happy with CVENT

Jul 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Even at the minimum defaults, the overall presentation of an event is highly professional.
As a non-for-profit organization driven by data, the data this system has the potential to collect is phenomenal.
The payment process and financial reporting is also easy to use and a huge timesaver.
The support services are the absolute best I have experienced.

Cons: Not as intuitive as I expected
Registration Types do not auto-alpha when translating from selecting registration types to posting them on the event webpage
Would like more options for customizing conference sessions and collecting/reporting the registration data
Would also like to see templates for non-for-profit organizations

Overall: The ability to collect data regularly and consistently.
To readily access that data.
The potential to further collect data significant to our non-for-profit organization.
We are far ahead in our ability to create comprehensive reports than we were prior to Cvent
The ability to monitor our registration processes with the added assurance of its accuracy.
The ability to collaborate with CVENT and PayPal in the events' registration payment processes

Have used for many years. Always a positive experience.

Jun 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Makes event registration less time-consuming. Allows attendees to register online. Great for managing lists of invitees.

Cons: Some back-end set-ups are confusing. Especially if multiple sessions at different dates and times and locations.

Overall: attendee management

I am a meeting planner that manages events from end to end. I have been in CVENT since January 2017.

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We jumped right into CVENT without much training. I was able to build a site relatively fast and without much distress. When I did have problems, the customer service and website support is really fantastic.

Cons: No dynamic reports without having to add a user and have a password. I think setting up housing is a bit confusingz

Overall: I manage 20 meetings a year and I find the software easy to use and my stakeholders are pleased with the websites.

Cvent allows for less hands on interaction from attendees needing help with his/ her registration

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to navigate and build events. I like that ig I need assistance with something, I can look it up in the Community or contact Cvent Support.

Cons: Not having full control over editing emails, i.e formatting columns or tables within emails. I would like to have a better understanding of this.

Overall: I can work at my own pace. I can run or set up multiple reports. Parked reports for others to see/run on their own.

Very helpful in streamline attendee management!

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to house attendee information in one location. Reporting functionality is amazing and helps relay data.

Cons: Soooo many options, at times can be overwhelming. As a new user it can be difficult to determine what is and isn't needed.

Very ease to use, great system

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use of the system is wonderful. Very organized, sections are easy to find, use and understand.

Cons: From a supplier side, I wish there would be many areas when a planner submits an RFP that would be mandated. Some leads come through with so little information it's challenging.

Overall: informative

Cvent has made some great changes over the last couple of years.

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use has significantly increased, and they have recently integrated with our CRM. They offer webinars on a regular basis which helps with the on-boarding of new team members.

Cons: Up until the recent CRM integration it required a lot of duplication. I wish that on our city page we could link to our external website. At times it can be a bit hard to navigate the system.

The registration process for our events was very manual before CVENT

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The registration process for our events was very manual before CVENT... Everything from event promotion, getting the information to all the attendees in an organized and timely manner, reporting, budgeting, badges, payments, and much more is all handled in one place. It allows me to focus more on the actual event!

Cons: When we first purchased CVENT, it took quite a bit for me to learn how to use the system... You need to be willing to invest the time into learning the system but it's well worth it.

We are a small organization and this offers a lot of features!

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Makes the event management process streamlined! Keeps all event info in one place. Makes progress on different tasks visible to all.

Solid product

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer support team is great. I like that all of our information has been integrated into one technology platform.

Cons: Challenges with utilizing software a third party planner to integrate all clients; some challenges with revising hotel proposals after sent/best practices

Working with Cvent has been great. Their software, along with customer service, is phenomenal!

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really appreciate the ease of the software. Using Cvent has made our event planning so much easier! The company I work for has been able to go paperless for our event registrations within the last year and half which has been wonderful.

Overall: With this software, I have been able to keep track of payments to our events with ease and online registrations to said events have been so helpful!

Overall this is an excellent system

May 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The system is robust and can connect with other systems almost seamlessly and it provides planners with the ability to to control their events and provide clear ROI reports.

Cons: You can only use one email per event. If I want to have a sponsor register their booth and register themselves separately, it requires a separate email. You cannot run reports by organization. I have organizations that want a report showing who has attended which event for the past 5 years. This is difficult to run.

Hoping for improvements!

May 31, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Cvent's partnership with CrowdCompass allows us to build dynamic event apps for our clients. Cvent integrates with a lot of other tools making it a great data

Cons: The software has a lot of great features, but often times we're held back by limitations on those features. We're hoping for more developments that have been escalated for support.

There is a learning curve, but the support team and community is very helpful

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Capabilities to do so many things as far as attendee management and organization within the site itself.

Cons: Not really knowing the limitations of certain features until you get to it. Just not being able to see around certain corners.

User Friendly

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is user friendly, it looks more impressive than previous registration sites we used, and the customer support is awesome.

Cons: There are still a few features I wish it can do such as 2nd and 3rd sub-question in a trail. As well a few of the reporting tools, you have to pull multiple reports instead of one giant one.

Overall: That it Is a easy tool to use for anything, everything and on the go as welel.

Cvent is a great tool! With little training, it is very easy to use and offers endless capabilities.

May 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that there are always advancements in the tool and that there are several different modules that are available to use to benefit our organization.

Cons: General customer support is totally hit or miss. HTML support is awesome. Always willing to go above and beyond to help!

Working in Cvent has completely changed how we do business from registration to reporting.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to learn and use.
I am easily able to create ad hoc reports.
I love the ability to create different participant types.

Cons: I wish it were easier to maintain the Word formatting when copying and pasting into the HTML editor.

Two years ago we dove in and starting using Cvent for our 400+ meetings each year.

May 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Everything from venue selection to final budget reconciliation is in one place.
So many integrations that can/have been added.

Cons: There are so many capabilities that it takes quite a while to get comfortable in the software and discover what works best for you.

Overall: Able to see and run reports on all events across the enterprise. Registration website templates were created to provide consistency in look and feel. Provide registration stats and final budget reports all in one place.

It is not the most user friendly platform.

May 05, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Im in love with all the customer service associates. They are always willing to help you out. I'm not all that fond that now you charge for HTLM support!

Cons: Not an intuitive platform. Changes to one page can be done in multiple places or. Red to be done in multiple places!

Overall: Easy registration for our donors, reports, customizable registration websites.

EASY, CONTROLLED, ORGANIZED

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about this software is the accessibility to make changes on my own. The ease of moving

Cons: The express site has limited rules, capabilities and reporting which does not make it very effective.

Overall, Cvent is an easy tool to use and is effective at capturing our registration requirements.

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cvent is very user friendly and intuitive. Even without much experience, a user can easily work their way around the system and figure things out with minimum effort.

Cons: There are some reporting issues that we find challenging and dealing with customer support can be difficult at times.

I love using Cvent because I get all my reports and registration in one place.

Apr 30, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reports and supplier feature. Can find venues easily and information is very helpful in finding hotels and venues

Cons: Sometimes it is difficult to generate reports that more complex. Lucky your support team is great. I think that there are too many factors that make it confusing

Overall: Stopped using excel for registrations, stoped looking for venues on google. This is a one stop shop and I love it

The functionality is great and tons of resources that are user friendly.

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most is the ease of use. Compared to other softwares options this one is by far the best overall. In addition the customer service, continuous account management followup, and resources is beyond expectations.

Cons: The only downfall is the housing piece all dependent on how you use it and internal policies. There are some work arounds but do hope that in to the road map this will be one feature to be updated.

Cvent Makes You and Your Company Look Good!

Apr 27, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The email analytics that are available.

Cons: It can be a challenge to learn to navigate all the different pieces and figure out how they fit into the complete Cvent puzzle.

Overall: I first used Cvent in 2009 at a prior company and was always impressed with its capabilities. When I started working at my current company in 2012 they were using a different registration platform. I convinced them to make the move to Cvent, and we began transitioning all of our events to Cvent in 2016. Cvent is definitely the most robust event management tool I've used, and I love that it gives me the analytics I need to help my company make the most of our event marketing initiatives!

Cvent helps you to organise your event from A-Z

Apr 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite part is the ability to create personalized website for your event where you can create a full branding indentity and give a maximum of information. Secondly the automation of communication allow me to create all my comms at once an programme the sending

Cons: I dislike the fact that there is no mobile app with a lighter version of Cvent to manage it on the go

Overall: My favorite part is the ability to create personalized website for your event where you can create a full branding indentity and give a maximum of information. Secondly the automation of communication allow me to create all my comms at once an programme the sending. I dislike the fact that there is no mobile app with a lighter version of Cvent to manage it on the go.

Recommendations to other buyers: Automation of registration process. i gained so much time by programming my communication plan

Cvent for MLM Planning

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, efficient, transparent, there are many uses that have benefitted our company within the small amount of time we have had it.

Cons: Making the registration pages look fantastic is a little hard without a computer marketing degree. However, there are so many resources that have helped me grow design wise each time I use the program.

Overall: We started using Cvent a few months ago and have absolutely loved the program. It has reduced our check in times drastically. It is easy enough to use to where I can develop each registration on my own. The app features are fantastic, I love the live Q&A as well as the live poll capabilities. The Event in a Box is efficient and easy to use. Overall, we absolutely love Cvent.

Recommendations to other buyers: Stop working harder than you need to, this software and it's staff pay for itself time and time again.

CVENT Event Management Solutions

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: CVENT is an incredible tool that synthesizes many different tools to create a comprehensive portal for all of your event management needs. The resources at your fingertips are incredible and housed under a user-friendly platform that anyone can learn. I specifically work in Registration Solutions, and their registration site capabilities and tools are beyond any I have experienced on the market. I highly recommend them for any registration or web build needs, especially for the seamless integration with reporting to aid operations in their needs.

Cvent is an event planners dream!

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: While my team doesn't use Cvent to its full potential (yet), we are so thrilled with the support we've received in getting set up with the software. We also recently added Crowd Compass to our suite of tools and had a great experience with it this spring! The customer service and support are top notch!

Cvent Event Management Software

Apr 12, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: You can duplicate an event.

Cons: See previous comments - there's a lot not to like about the software!

Overall: Cvent is a very frustrating software. It seems like they don't actually consult meeting planners, or else they would know why certain things are needed (assigning meeting rooms to agenda items, making registration items mandatory - right now you have to make mandatory registration questions to be sure you have accurate numbers and then a separate, duplicate process to have them also add their registered events to their agenda to be sure they have an accurate schedule, they need better event templates, they need to eliminate being able to do the same thing in three different ways/locations of the software - this makes it hard to be consistent through the whole process.

Recommendations to other buyers: Yes - stop acquiring new businesses and focus on perfecting the software.

Great customer service and featurs

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is the first event management system I have had the opportunity to use in my job. As with anything new it takes some time to adjust and learn but the customer service is great, I probably call, chat or use their help and support 3 - 4 times a week to double check a step, get clarification on a process or if I need help with something new. Since my company has moved to cvent we have seen many great additions to their suite with the app, on arrival, and inqusium and abstract management. We are hoping that Abstract Management (CFP feature) will be a bit more robust in time and look forward to how cvent can continue to aid in our future events and conferences.

Cvent Supporter

Apr 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Its all inclusive - so many functions that can be used within one software

Cons: Too complex sometimes- it's smarter than me!

Overall: I've been using cvent for about 3 years now and each quarter I learn something new and helpful that I can implement in my office. We recently incorporated the mobile app to our annual conference, and will be having our first paperless event!

Recommendations to other buyers: Always call customer support if you have questions, they are awesome

New(ish) Cvent User

Mar 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: As a new Cvent user, I feel as though my Cvent knowledge as grown exponentially the more I use Cvent and create invitation campaigns. Cvent is obviously an incredibly powerful tool, however it takes quite a bit of time to play around and "break things" before you start to feel confident and comfortable in your ability to produce a quality invitation.
The one major downside (in my opinion) to Cvent is that many design aspects require HTML knowledge, or the utilization of the HTML team. For example, on a few invitations I have put together, changing a simple font color requires a 30 minute chat to Cvent, rather than simple format change on my own computer.
There are so many awesome features, however not all of them are easy to understand. Thankfully, there is a tremendous web of support and the chat functionality is amazing.

You get what you pay for - excellent service & a solid product

Mar 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customization, ability to scale

Cons: Some areas for development, or features that don't link together as seamlessly as I would hope.

Overall: CVent has enabled us to grow our events programme, offering a scaled solution that is infinitely customisable. There are a few shortfalls, but that is more down to our own high expectations than a material fault with the platform.

CVent suport are excellent. Always available, and able to explain things in a clear concise manner. They have some great online self-service tools too.

Cvent Review

Mar 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I use Cvent daily to manage my events. I have been using it for about a year and find that there is always something new to learn!

Cvent review

Mar 03, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Cvent has excellent features but is a clunky and sometimes hard to use. I'm looking forward to the flex rollout

Full Featured Software To Run Events From Start To Finish

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The integration start to finish can cover anything you need for an event. The software is very robust to allow you to customize for almost any scenario. Registration options are very good for multiple registrations and easy to modify or switch. Customer service is very helpful when you need it.

Cons: Along with the robustness of the software, certain quirks come with it. Some events have a lot of repetitive tasks you have to complete to get it all working properly and some items are hard to find.

Overall: CVENT is great for running single or reoccurring events. If you have a lot of the same people coming, the system can remember them to make the process easier depending on how much personal info you collect. If you use other CVENT software, most of it can be linked to make it even easier to make everything seamless from event apps to on site check ins. Some admin items can be hard to find even after using it for a while because of the logic they use to choose what items are under what headings but not a huge issue. If you are using the software to host your event site, it's best if you can code it all because working with their design and coding team can be frustrating. Customer support is very quick to respond and resolve issues but make sure you contact your account manager and general support just in case your account manager is unavailable at the time.

Recommendations to other buyers: Don't hesitate to use customer service if you run into any issues. Make sure you test anything you do thoroughly and have other people with fresh eyes test as well on different devices.

Cvent Advanced Certification

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I am really looking forward to Cvent's release of the Advanced Certification for planners, due out late March 2017.

Cvent changed how I look at events.

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to enhance the attendee experience.

Cons: Working progress, would like to see more connectivity between the app and Cvent backend.

Overall: It is not just the software, it is also the community and the support that makes Cvent an good solution for managing and organizing events. Plus it goes beyond just tracking registrations to helping you manage your budget, source hotels, and provide your attendees with white glove experience.

Recommendations to other buyers: Highly recommend it for people that are doing mid-size events.

Software offers solution for complex registrations and events

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows for very complex registration paths.

Cons: The system can be complex the first time you use it.

Overall: My first time using the Cvent Event Management software was for my largest professional event--which had be planned in less than 6 months. With the event guide option, I was able to have Cvent help me set up my portal and walk me through all aspects of my event to create the complex registration paths necessary to make the management of my attendees seamless.

I was able to tie this in with our Crowd Compass event app and link the complex registration paths and tracks to the app saving time and effort. I would say having to do this on my own that it's quite a complex system but Cvent's customer support is right there to hold your hand along the way. Whenever I had an issue, I was able to get someone on the phone to immediately assist.

Best Registration System I've used

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My old company tried to create a registration system and I thought that was good enough. I had no idea what I was missing until Cvent!

Best in Class Solution - Backed by the Best in Class Team

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It continues to evolve, they don't just make an update and leave it sit for the next big update. Continuous evolution of the product makes it extremely user friendly and offer solutions to issues you didn't even know could be fixed.

Cons: There are parts of the software that do not do everything we would like; some customization and functionality. However, I am able to share my feedback directly with the team and more often than not, within a given amount of time they have placed that item on the road map and it's completed.

Overall: I inherited our Cvent account when I began at my job nearly 7 years ago and couldn't be more pleased with how much our partnership with them has grown. Through the years they continue to be searching for how to be better, more innovative, always on the look out for the next new thing; all while continuing to keep the focus of the customer top of mind. I am part of the Cvent Advocates program, spoke at the past 3 annual events, presented on dozens of webinars and fostered real friendships with the employees. Cvent feels like an extension of my team, rather than a product or service that we use. I couldn't imagine using a different partner, every so often we have done our due diligence and nothing holds a candle to what Cvent has to offer. If you are willing to put in a little bit of effort, Cvent and its team will match you tenfold and do everything in their power to help make you and your event a success. Thank you, Cvent, for making my job easier.

Recommendations to other buyers: You cannot expect it to do all the work for you. Yes, this software is extremely user friendly and will automate many processes and procedures as well as make your job easier. But just like most things, you have to be willing to put in the effort to be sure that you are getting the most out of it. If you are willing to learn more, the team at Cvent will be there with bells on to continue to make your experience even better.