# ServiceTrade Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of ServiceTrade Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of ServiceTrade Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial --- # ServiceTrade Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2025 Written byMarcela Gava Marcela Gava Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceTrade ServiceTrade Overview: ### Key takeaways Insights from verified Capterra reviews ServiceTrade is mostly used by small commercial field service teams needing mobile access and scheduling tools. Your team will find value in its drag-and-drop scheduling board; however, quoting limitations and calendar sync issues are common concerns. Recently launched features like AI-driven commenting and inspections have improved technician workflows. ### Our verdict The platform suits teams that prioritize technician visibility and job tracking, especially those managing recurring services. While you’ll benefit from centralized service records and mobile updates, you may face limitations with quoting flexibility and calendar integrations. Buyers should expect some trade-offs in customization and admin access, but most find the tool effective for daily field operations. Overall rating Based on 340 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Intuitive and accessible interface Continuous feature enhancements Recurring technical glitches Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ServiceTrade alternatives If ServiceTrade’s quoting limitations, mobile admin gaps, or calendar restrictions don’t align with your workflow, other field service tools may offer a better fit for broader customization, stronger integrations, or a different interface style. Highest Rated [4.6 (5,120)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,435)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (174)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132690/ServiceTrade-Commercial/alternatives/) ## Who uses ServiceTrade? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 85 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and minimal training requirements. Recurring technical glitches 59% negative reviews out of 59 Some users report bugs and issues such as slow loading, freezing, and frequent glitches disrupt daily operations and productivity. Dave G National Service Manager, 51 - 200 employees. "We have also has some issues with Time Card and glitches with the software over time." Continuous feature enhancements 94% positive reviews out of 34 Most users comment improvements are frequent, with regular updates boosting efficiency, transparency, and overall productivity. Streamlined team collaboration tools 100% positive reviews out of 22 Most users report team organization is enhanced by features that centralize tasks, foster collaboration, and simplify workflows. ## ServiceTrade's interface Reviewers describe ServiceTrade’s interface as functional but visually dated, with a drag-and-drop scheduling board that’s helpful for dispatching, but occasionally cluttered. Multi-day scheduling can feel complex, and switching between mobile and tablet modes lacks fluidity. Marcela Gava Senior Content Analyst You’ll navigate ServiceTrade’s interface easily for technician scheduling and job tracking, but expect occasional friction when managing multi-day jobs or switching views. Users often stick to older screens for simplicity, and mobile access works well for field staff but limits admin functionality. Ease of Use 4.6 (338) 4.6 Based on 338 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst ServiceTrade’s top-rated features help field teams stay organized and responsive. The scheduling board, service history access, and mobile tools work together to reduce back-and-forth between office and field, giving technicians more autonomy and visibility. Features 4.4 (329) 4.4 Based on 329 reviews These ServiceTrade features were top rated by reviewers. Our commentary is based on reviewer sentiment and collective feedback from all published reviews. Scheduling 4.5 (58) 58 reviewers rated this feature Adjust job durations and technician assignments using a drag-and-drop board with multiple schedule views and map overlays. Real-time tracking and recurring service reminders help teams plan ahead, though multi-day scheduling can feel visually cluttered. Service history 4.3 (39) 39 reviewers rated this feature Access past jobs, inspection reports, and equipment records to streamline troubleshooting and customer communication. Field staff can view history without office support, saving time and improving transparency, though some mention occasional report loss. Customer database 4.3 (34) 34 reviewers rated this feature Centralize client data to manage accounts, schedule recurring work, and track inspection frequencies. Your team will benefit from quick search, duplicate merging, and note-taking for specialized needs; however, field techs may not have direct access to this feature. Mobile access 4.2 (77) 77 reviewers rated this feature Enable technicians to update jobs, view schedules, and upload paperwork from the field. Real-time updates and ease of use are praised, but mobile admin functions are limited, and connectivity issues can disrupt workflows. Smart AI summaries 0 reviewers rated this feature Generate quick summaries of customer equipment and service history to help technicians understand job context before arriving on-site. Recurring contract invoices 0 reviewers rated this feature Pre-bill recurring services like inspections and maintenance to maintain cash flow and reduce manual invoicing. Customer portal 0 reviewers rated this feature Give clients secure access to service records, quotes, and updates. This improves transparency and reduces the need for manual follow-ups or email coordination. Technician time tracking 0 reviewers rated this feature Technicians can log hours via a timecard app, streamlining payroll prep and improving labor accuracy. ServiceTrade inspections 0 reviewers rated this feature Consolidate inspection, testing, and compliance workflows into a single mobile interface. Technicians can use NFPA-compliant forms, generate polished reports, and automate deficiency tracking. (Released in June 2025) AI-driven commenting 0 reviewers rated this feature Automatically generate technician comments based on job data and service history. This helps standardize reporting, reduce typing time, and improve clarity in service documentation. (Released in September 2024) Modular dashboard (Home) 0 reviewers rated this feature Customize a central hub with widgets to track job progress, team performance, and key metrics, all in one place for faster decision-making. (Released in September 2024) New tasking capabilities 0 reviewers rated this feature Technicians receive job scope, equipment history, and location details directly in the mobile app, enabling faster, more accurate execution of maintenance tasks with fewer errors. (Released in February 2024) All key features (96) Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 50.00% of 4 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Automatically generate technician comments based on job data and service history. This helps standardize reporting, reduce typing time, and improve clarity in service documentation. (Released in September 2024) 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 100.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 60.00% of 5 reviewers that rated this feature as important or highly important Data is backed up automatically to prevent data loss 0% of 0 reviewers... Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 75.00% of 4 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking 0% of 0 reviewers... ServiceTrade offers seamless billing and invoicing, including integration with accounting software like QuickBooks. Users find invoicing fast and easy, but some report bugs, tax rate errors, and wish for smoother integration and more flexible billing options. 69.23% of 52 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 60.00% of 30 reviewers that rated this feature as important or highly important An itemized to do list that can be edited as tasks are completed 0% of 0 reviewers... Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 44.44% of 9 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 0% of 0 reviewers... Easily track all contractor information in one centralised location 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. 67.65% of 34 reviewers that rated this feature as important or highly important Centralize client data to manage accounts, schedule recurring work, and track inspection frequencies. Your team will benefit from quick search, duplicate merging, and note-taking for specialized needs; however, field techs may not have direct access to this feature. 34 reviewers rated this feature Access previous interactions or concerns to maintain customer relationships 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions 75.00% of 4 reviewers that rated this feature as important or highly important A website or login for customers to access information 0% of 0 reviewers... Give clients secure access to service records, quotes, and updates. This improves transparency and reduces the need for manual follow-ups or email coordination. 0 reviewers rated this feature Add customized logos and colors to align with company branding 0% of 0 reviewers... Customize contracts and forms to collect specific information 66.67% of 3 reviewers that rated this feature as important or highly important Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 2 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed 77.42% of 31 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 33.33% of 3 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 90.00% of 10 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Electronically collect payments for goods or services 0.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents 33.33% of 3 reviewers that rated this feature as important or highly important Estimate expected cost based on various factors before a project begins 0% of 0 reviewers... Store and access documents, forms, and photos in one centralized place 0.00% of 1 reviewers that rated this feature as important or highly important Primarily serving commercial or industrial locations needing electrical work 0% of 0 reviewers... Serving plumbing industry professionals 0% of 0 reviewers... System to support the positioning, navigation, and timing (PNT) measurements of an object or individual 100.00% of 2 reviewers that rated this feature as important or highly important Information, data and reports that are being tracked over time 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards 83.33% of 6 reviewers that rated this feature as important or highly important Monitor product stock levels 0.00% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 0% of 0 reviewers... Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 0% of 0 reviewers... Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all job information and associated tasks 100.00% of 2 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 40.00% of 5 reviewers that rated this feature as important or highly important Track and visualize the status of an ongoing job and the time spent on tasks or projects 80.00% of 15 reviewers that rated this feature as important or highly important Identify the physical location of an individual, asset, device, etc. 100.00% of 2 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 75.00% of 4 reviewers that rated this feature as important or highly important With mobile access, you can manage schedules, update job details, and upload paperwork from your phone or tablet. Reviewers appreciate real-time updates and ease of use for field techs, but some mention issues when internet connectivity is poor. 71.43% of 77 reviewers that rated this feature as important or highly important Enable technicians to update jobs, view schedules, and upload paperwork from the field. Real-time updates and ease of use are praised, but mobile admin functions are limited, and connectivity issues can disrupt workflows. 77 reviewers rated this feature Access the system via a mobile application 0% of 0 reviewers... Capture signatures via mobile devices 0% of 0 reviewers... Customize a central hub with widgets to track job progress, team performance, and key metrics, all in one place for faster decision-making. (Released in September 2024) 0 reviewers rated this feature Manage and support multiple locations 0% of 0 reviewers... Technicians receive job scope, equipment history, and location details directly in the mobile app, enabling faster, more accurate execution of maintenance tasks with fewer errors. (Released in February 2024) 0 reviewers rated this feature Track/log the amount of time employees worked per job using a timer 0.00% of 4 reviewers that rated this feature as important or highly important Swipe a credit card or manually process payments while with the customer in the field 0% of 0 reviewers... Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements 50.00% of 6 reviewers that rated this feature as important or highly important Integrates with QuickBooks 50.00% of 2 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers 71.43% of 28 reviewers that rated this feature as important or highly important Receive data and information in real time 80.00% of 20 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 0.00% of 1 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0.00% of 1 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 69.57% of 23 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time 0% of 0 reviewers... Pre-bill recurring services like inspections and maintenance to maintain cash flow and reduce manual invoicing. 0 reviewers rated this feature Timed notification for any upcoming task, deadline, appointment, or activity 40.00% of 5 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 66.67% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 20.00% of 5 reviewers that rated this feature as important or highly important ServiceTrade gives you a visual, drag-and-drop dispatch board, recurring job setup, and map views for easy planning. Reviewers appreciate seeing multiple techs’ schedules, adjusting appointments quickly, and the intuitive interface, though some find the layout visually complex. 74.58% of 59 reviewers that rated this feature as important or highly important Adjust job durations and technician assignments using a drag-and-drop board with multiple schedule views and map overlays. Real-time tracking and recurring service reminders help teams plan ahead, though multi-day scheduling can feel visually cluttered. 58 reviewers rated this feature Search and filter data across systems to locate required information by entering keywords or certain criteria 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 33.33% of 3 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets 80.00% of 40 reviewers that rated this feature as important or highly important Access past jobs, inspection reports, and equipment records to streamline troubleshooting and customer communication. Field staff can view history without office support, saving time and improving transparency, though some mention occasional report loss. 39 reviewers rated this feature Consolidate inspection, testing, and compliance workflows into a single mobile interface. Technicians can use NFPA-compliant forms, generate polished reports, and automate deficiency tracking. (Released in June 2025) 0 reviewers rated this feature Generate quick summaries of customer equipment and service history to help technicians understand job context before arriving on-site. 0 reviewers rated this feature Track the status over time for a request, process, asset, or transaction 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 90.00% of 10 reviewers that rated this feature as important or highly important Oversee technicians and track their assigned work orders 80.00% of 5 reviewers that rated this feature as important or highly important Technicians can log hours via a timecard app, streamlining payroll prep and improving labor accuracy. 0 reviewers rated this feature Set up connections to third-party platforms to improve business processes 0.00% of 1 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 0% of 0 reviewers... Measure and track time including hours worked and paid time off (PTO) 0% of 0 reviewers... Track the amount of time spent on a job or task 0% of 0 reviewers... Create a new work order 60.00% of 15 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders 47.06% of 17 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst ServiceTrade’s top-rated features help field teams stay organized and responsive. The scheduling board, service history access, and mobile tools work together to reduce back-and-forth between office and field, giving technicians more autonomy and visibility. Features 4.4 (329) 4.4 Based on 329 reviews ## Pricing ServiceTrade does not publicly list its pricing, and technician-based plans vary depending on team size and usage. Office users are free, but field technician seats are billed separately. To give you an idea of the market, most small and midsized businesses (SMBs) we spoke to pay between $50 and $100 per user, per month, for their field service system. ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/132690/ServiceTrade-Commercial/pricing/) Marcela Gava Senior Content Analyst If your team includes mostly office staff and a few technicians, ServiceTrade’s pricing model may help you control costs by charging only for field roles—not administrative users. Value for money 4.5 (270) 4.5 Based on 270 reviews ## Integrations ServiceTrade integrates with accounting systems to streamline invoicing, job costing, and financial tracking. The integration catalog includes both native and third-party links, helping SMBs reduce manual entry and improve operational accuracy. Popular integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Marcela Gava Senior Content Analyst Connecting ServiceTrade with your accounting system helps your finance lead avoid double data entry, sync job costs faster, and close out invoices with fewer errors, especially when field and office teams work in separate systems. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (317) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (317) 4.7 Based on 317 reviews ## User reviews Overall rating 4.6 Based on 340 reviews Filter by rating 5(224) 4(102) 3(11) 2(1) 1(2) Mentioned topic Sorted by most recent Jeremy V. Field Supervisor of Inspections Construction ### "Service trade pros and cons" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 This is an excellent tool that can keep a database of customers information for scheduling, job history and billing purposes. Pros Very user friendly. Easy to use and can find exactly what I'm looking for. I can access all of the vital information needed to get my job done Cons Sometimes there are issues with site not loading. Specifically when trying to put a PO number in the newest version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Jeremy, thank you for sharing how ServiceTrade is helping you and your inspections team get your job done. JM John M. OwnerOperator Construction ### "Satisfied Service Trade User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2025 Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. Pros Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs Cons Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Steve D. Service Manager Public Safety ### "Good change." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2025 Has become much easier to use. They seemed to have problems before using the app before some of the updates. Pros Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them. Cons Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Shannon H. National Account Manager Construction ### "ServiceTrade Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2025 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kenneth G. Safety Manager Consumer Services ### "From Frustration to Adoration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2025 The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right. Pros ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product. Cons Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now. Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) I am unsure because the switch was made prior to my arrival. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2025 Wow! What a transformation story! Kenneth, thank you for giving us a chance to earn your trust and your recommendation. The incredible ServiceTrade employees you mention really do care about giving you and all of our customers that great experience that makes your job easier. Shelley AL Amy L. Office Manager Utilities ### "Great program. Easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 27, 2025 Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. Pros Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. Cons I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2025 Hi Amy. Thank you for sharing how ServiceTrade is helping keep critical functions on track! The major redesign of our application has been a big change for users, was designed to make your work faster and easier. We're always listening if there are other ways we can improve that for you. Thank you for trusting ServiceTrade! Shelley AK Adam K. Regional manager Consumer Services ### "Regional manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2025 Started when my company first used ServiceTrade and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2025 Hi Adam. Thanks so much for sharing your experience with our our applications continue to evolve. Your account services team is going to follow up about getting you and your peers some training with the dashboard, we'd love to help make that easier. Thank you for trusting ServiceTrade! -- Shelley DS Donovan S. Supervisor Mechanical or Industrial Engineering ### "Servicetrade Assist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 May 12, 2025 My overall experience with servicetrade has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hi Donovan. I'm so pleased to hear about how helpful your account manager has been. I know who you work with and she is a star. It's disappointing to hear that you haven't had the experience with support that you need. I'm raising that up with the leader of our customer support organization. We have a team of strong support reps whose job is to help you, so I'll investigate how we can make it easier for you to reach them. Thank you for trusting ServiceTrade! - Shelley KL Kenny L. Account Manager - Low Voltage Estimator Public Safety ### "ST for the Win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2025 It has changed the game for us and has enabled us to go completely paper free. Accessing past history is so much easier now rather than digging through files and old emails. Pros I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone. Cons I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Upper management decision. We also use a couple other software‘s for tracking when annual inspections were due each year. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Dusty G. HVAC Service Mechanical or Industrial Engineering ### "ServiceTrade is the way to Go" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 16, 2025 My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer ServiceTrade makes it easy to do Pros The app makes my day to day service field manageable. I have a to do list for my inquiry the day before Cons I dislike the web and or the app availability to ServiceTrade. Would prefer the app only to be accessible Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2025 Hi Dusty, Thank you for sharing all the ways that ServiceTrade makes your day-to-day more manageable. We're proud to be your partner! -- Shelley [View all Reviews](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) ## FAQs Yes. ServiceTrade’s mobile app for iOS and Android devices gives technicians access to schedules, work orders, customer history, and inspection forms. It also supports GPS tracking, time logging, and digital documentation sharing. Yes. ServiceTrade offers a Google Calendar integration that lets users import technician schedules into their calendar. This helps teams coordinate appointments and view availability more easily. Yes. ServiceTrade allows users to create quotes enriched with photos and AI-generated summaries. Customers can approve quotes online with one click, and sales teams can track quote aging and responses. ServiceTrade includes NFPA-compliant inspection forms, deficiency tracking, and automated reporting. Technicians can complete inspections on mobile devices and generate professional reports for authorities having jurisdiction (AHJs). The ServiceTrade customer portal lets customers view service history, open quotes, and upcoming appointments. It also supports online approvals, document sharing, and branded login pages for a personalized experience. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from ServiceTrade’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/) Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [7 Top-Rated Free Field Service Management Software](https://www.capterra.com/resources/best-free-field-service-management-software-products/) Published May 22, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Popular comparisons [FieldPulse vs ServiceTrade](https://www.capterra.com/compare/132690-153475/ServiceTrade-Commercial-vs-FieldPulse)[Jobber vs ServiceTrade](https://www.capterra.com/compare/127994-132690/Jobber-vs-ServiceTrade-Commercial)[Connecteam vs ServiceTrade](https://www.capterra.com/compare/132690-153140/ServiceTrade-Commercial-vs-Connecteam)[BuildOps vs ServiceTrade](https://www.capterra.com/compare/132690-194155/ServiceTrade-Commercial-vs-BuildOps)[Fieldd vs ServiceTrade](https://www.capterra.com/compare/132690-203654/ServiceTrade-Commercial-vs-Fieldd)[Service Fusion vs ServiceTrade](https://www.capterra.com/compare/132690-135788/ServiceTrade-Commercial-vs-Service-Fusion)[ServiceTitan vs ServiceTrade](https://www.capterra.com/compare/132690-150053/ServiceTrade-Commercial-vs-ServiceTitan)[BigChange vs ServiceTrade](https://www.capterra.com/compare/132690-149479/ServiceTrade-Commercial-vs-JobWatch-powered-by-BigChange) [Fracttal One vs ServiceTrade](https://www.capterra.com/compare/132690-159911/ServiceTrade-Commercial-vs-Fracttal)[Contractor+ vs ServiceTrade](https://www.capterra.com/compare/132690-213952/ServiceTrade-Commercial-vs-Contractor)[ServiceWorks vs ServiceTrade](https://www.capterra.com/compare/132690-183679/ServiceTrade-Commercial-vs-ServiceWorks)[AroFlo vs ServiceTrade](https://www.capterra.com/compare/132690-166811/ServiceTrade-Commercial-vs-AroFlo)[Uptick vs ServiceTrade](https://www.capterra.com/compare/132690-189344/ServiceTrade-Commercial-vs-Maintenance)[Housecall Pro vs ServiceTrade](https://www.capterra.com/compare/132690-140363/ServiceTrade-Commercial-vs-HouseCall-Pro)[Kickserv vs ServiceTrade](https://www.capterra.com/compare/122541-132690/Kickserv-vs-ServiceTrade-Commercial)[Commusoft vs ServiceTrade](https://www.capterra.com/compare/132690-149651/ServiceTrade-Commercial-vs-Commusoft)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)