Who uses ServiceTrade?

Commercial mechanical and fire contractors

ServiceTrade

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Most Recent

"Great product that does not overwhelm office or field staff"

5.0

Seth M. - VP OperationsApril 21, 2023

STARTING PRICE

$89

per month
other

Free Trial
Not Available

EASE OF USE

4.5/5

Based on Capterra user reviews

TOP RATED

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What is ServiceTrade?

ServiceTrade is the software platform that helps commercial HVAC and mechanical contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

Integration Ecosystem

Sage Accounting

WordPress

QuickBooks Online Advanced

ComputerEase

QuickBooks Online

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How much is ServiceTrade?

Starting From:

$89 Per Month

Pricing Model: Other

No free trial
No free version

Pricing Details (Provided by Vendor):

Select : $89/month/technician paid annually. Office users free. Premium : $139/month/technician paid annually. Office users free. Enterprise : $189/month/technician paid annually. Office users free.

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ServiceTrade Features

What solutions does ServiceTrade provide?

Popular features found in HVAC Software

More features of ServiceTrade

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ServiceTrade Reviews

Showing 5 of 300 reviews

Overall

4.6

Ease of Use

4.5

Customer Service

4.7

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Pros

They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
I love the fact that with a couple of clicks I can find history on any asset we have performed work on. The ease of building and sending quotes has increased our customer approval.
They are very responsive to requests for features and the customer support is super friendly and helpful.
Billy and his team are top notch and have definitely become like family to Louisiana Fire Extinguisher. We are excited for the future and excited to see what they come up with next.

Cons

It is a very complicated process that they hide during the demos.
Everything should be able to be done on a mobile device or tablet such as the drag and drop scheduling.
For whatever reason email never port into QBO invoices, always have to manually add. Error messages are illegible/not in plain english for easier understanding and trouble shooting.
The main problem I have with the software is that you have to wait for refreshes.

Read All 300 Reviews

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Most Recent Video User Review for ServiceTrade

SEE ALL VIDEO REVIEWS

Great product that does not overwhelm office or field staff

5.0

Posted on March 17, 2023POSTED BY:

Seth M.

VP Operations•Construction

Most Helpful Reviews for ServiceTrade

Keith A.

Inspection & Service Sales

Construction, 51-200 employees

Used the software for: 2+ years

Overall Rating
5.0

Ease of Use

5.0

Customer Service

5.0

Features

5.0

Value for Money

5.0

Likelihood to Recommend

10/10

Reviewer Source

Source: Capterra

February 14, 2023

"ServiceTrade is our Customer Service Department"

Pros: ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers.

Cons: The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning.

Alternatives Considered: ServiceTitan

Switched From: MobileEyes Inspect

Reasons for Switching to ServiceTrade: We weren't getting any benefits with the service other than recording inspections. There was nothing tying the inspections to the correction of deficiencies.

Vendor Response

By ServiceTrade on February 15, 2023

Hi Keith, Thanks for leaving a review! It's so valuable to receive feedback, so we appreciate you taking the time. ServiceTrade's goal is to enable our customers to deliver better service to their customers, so love to hear that! Best, Mary Clayton

Jerry H.

General Manager

Facilities Services, 1-10 employees

Used the software for: 2+ years

Overall Rating
5.0

Ease of Use

5.0

Customer Service

5.0

Features

5.0

Value for Money

5.0

Likelihood to Recommend

10/10

Reviewer Source

Source: Capterra

March 13, 2023

"Only management system you will ever need."

Overall: I use ServiceTrade every day of the week. It has become an extension of my business and I appreciate the software & team greatly!

Pros: Service allows me to use our own documentation (reporting) and keep track of all aspects of our business. By far the most valuable tool that we use.

Cons: I do not like that the order the blank reports are uploaded, is the way they remain forever in the system. It would be nice to make changes to my reports, and replace existing blank reports or move the order of them in the system.

Alternatives Considered: Inspect Point

Reasons for Choosing ServiceTrade: The quality is far superior with Service Trade.

Switched From: QuickBooks Online

Reasons for Switching to ServiceTrade: Service is much more user friendly and much more logical for my customers.

Trip S.

DOO

Construction, 51-200 employees

Used the software for: 2+ years

Overall Rating
5.0

Ease of Use

4.0

Customer Service

5.0

Features

4.0

Value for Money

4.0

Likelihood to Recommend

10/10

Reviewer Source

Source: Capterra

March 26, 2024

"Service Trade Review"

Overall: This is a great product that works to adapt with you.

Pros: Ease of use, offers numerous types of services, ability to sync with Netsuite

Cons: More complicated larger jobs are difficult and tedious. ServiceTrade could be more intuitive when it comes to progress billing.

Switched From: Corrigo

Reasons for Switching to ServiceTrade: The need for better functionality and to work better with services we provide.

Paul D.

President

Construction, 11-50 employees

Used the software for: 2+ years

Overall Rating
1.0

Ease of Use

4.0

Customer Service

1.0

Features

1.0

Value for Money

1.0

Reviewer Source

Source: Capterra

September 7, 2022

"Don't trust this software with your business's vital processes"

Overall: We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result.

Pros: This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch.

Cons: This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments)

Reasons for Choosing ServiceTrade: When we originally chose ServiceTrade, there weren't that many competitors offering what they did. Today, that is no longer the case. There are several other products to choose from, with different price points that make way more sense than ServiceTrade.

Vendor Response

By ServiceTrade on December 1, 2022

Hi Paul, I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback! - Mary Clayton Shearer

Josh G.

RSI Reports Developer

Building Materials, 1,001-5,000 employees

Used the software for: 2+ years

Overall Rating
5.0

Ease of Use

5.0

Customer Service

5.0

Features

5.0

Value for Money

5.0

Likelihood to Recommend

10/10

Reviewer Source

Source: Capterra

February 28, 2024

"Love the product for the service industry"

Pros: Quick resolution to issues and workflow hiccups

Cons: Continued education seems to be a big issue for us, it's mostly because of our internal complex workflow but a general educational workshop would be great. I've gone through the certification process a few months ago and those seemed a bit dated as well.

Switched From: Microsoft SQL Server

Reasons for Switching to ServiceTrade: We were quickly outgrowing the capacity of the database structure we had in place

Read All 300 Reviews