# ServiceTrade Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceTrade Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial --- # ServiceTrade Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceTrade ## What is ServiceTrade? ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually. ## What is ServiceTrade used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 342 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Intuitive and accessible platform Continuous product enhancements Recurring technical glitches Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Plumbing / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Inspection / 2025 Our "Best of" badge program showcases products with the highest ratings... - Contractor Management / 2026 - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Inspection / 2026 - Plumbing / 2026 - Scheduling / 2026 - Service Dispatch / 2026 - Work Order / 2026 Our "Best of" badge program showcases products with the highest ratings... - Service Dispatch / 2026 ## ServiceTrade alternatives Highest Rated [4.6 (5,238)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132690/ServiceTrade-Commercial/alternatives/) ## FAQs about ServiceTrade Overview ### What problems does ServiceTrade solve? ServiceTrade solves scattered field-service workflows by unifying dispatching, scheduling, quoting, invoicing, inspection forms, photos, and customer history in one system. It reduces missed recurring services, paper-based delays, weak technician-office communication, and slow repair follow-up. Field technicians, dispatchers, service managers, sales teams, and billing staff benefit most. Answer based on 291 reviews Overview ### Which roles and teams benefit most from ServiceTrade? ServiceTrade is most used by service operations teams, office administrators, field technicians, account managers, and business leaders. Service managers and dispatch staff use it to schedule work, track technicians, and manage inspections, while owners and executives monitor performance, revenue, customer communication, and service delivery across the organization. Answer based on 293 reviews Overview ### What company size and industries is ServiceTrade built for? ServiceTrade is built primarily for small businesses, which make up 78% of reviewers, and for construction companies at 32%. It is designed for commercial mechanical and fire contractors, HVAC, refrigeration, and electrical service providers, with additional use in facilities services at 18% and public safety at 15%. Answer based on 342 reviews Features and Usability ### What are the key features of ServiceTrade? ServiceTrade includes core field service features like scheduling, dispatch management, work order management, and recurring appointments, plus differentiators such as a mobile app with time tracking, photos, videos, and signature capture. Reviewers also highlight customer portal access, job history, quoting, invoicing, and QuickBooks integration for connected office-to-field workflows. Answer based on 227 reviews Integrations ### Which third-party tools and platforms does ServiceTrade integrate with? ServiceTrade integrates with ComputerEase, QuickBooks Online, QuickBooks Enterprise, Sage 100, Sage 300 Construction and Real Estate, Microsoft Excel, Avalara, and Amazon QuickSight. It also connects through Zapier to tools like Pipedrive, and the catalog shows additional accounting and calendar integrations such as NetSuite, FOUNDATION, and Google Calendar. Answer based on 38 reviews Getting Started and Support ### How easy is it to onboard and train a team on ServiceTrade? ServiceTrade offers in-person training, live online sessions, webinars, documentation, and videos. Field technicians and new hires often get productive quickly, while office staff, admins, and teams adopting more advanced features usually need more guided onboarding. Reviewers describe a manageable learning curve, with ongoing support and structured onboarding helping teams ramp up. Answer based on 20 reviews Getting Started and Support ### What customer support options does ServiceTrade offer, and how do users rate the experience? ServiceTrade offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as responsive, friendly, and helpful during setup and ongoing questions, with a personalized approach to feature requests. Some reviewers report needing persistence on technical issues, plus frustration around bugs, documentation, and limits on certain requests. Answer based on 227 reviews Scheduling and payroll ### How well does ServiceTrade handle scheduling and payroll? ServiceTrade makes scheduling easier for many field service teams with dispatch boards, recurring service tracking, technician clock-ins, and job history. Small business owners and office staff like the visibility and mobile access, though some users want better payroll-related alerts, clearer time views, stronger mobile admin tools, and fewer scheduling limits. Answer based on 65 reviews ## Who uses ServiceTrade? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 107 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 107 reviews Administrative 27% Administrative 27% Construction 17% Customer Services & Support 10% Facilities & Maintenance 8% Others 37% Top industries Based on 107 reviews Construction 48% Facilities Services 28% Public Safety 11% Mechanical or Industrial Engineering 10% Other 3% ## Pros and Cons Intuitive and accessible platform 94% positive reviews out of 87 Most reviewers report ease of use, highlighting user-friendly navigation and quick learning for all experience levels. Recurring technical glitches 60% negative reviews out of 60 Some reviewers find bugs and issues problematic, citing slow loading, frequent freezes, and persistent app glitches. Dave G National Service Manager, 51 - 200 employees. "We have also has some issues with Time Card and glitches with the software over time." Continuous product enhancements 94% positive reviews out of 34 Most reviewers appreciate improvements, noting frequent updates that boost efficiency, transparency, and overall productivity. Enhanced team coordination tools 100% positive reviews out of 22 Most reviewers describe team organization as greatly improved, with features supporting collaboration and structured workflows. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.3 (77) 71.43% of 77 reviewers that rated this feature as important or highly important It gives you the ability to manage jobs and schedules from your phone or tablet, ensuring field technicians stay updated and productive. Some reviewers find mobile access reliable and easy for techs, though they note it depends on internet connectivity. Scheduling 4.6 (59) 74.58% of 59 reviewers that rated this feature as important or highly important With ServiceTrade’s scheduling feature, you can easily view, adjust, and assign jobs using a drag-and-drop interface and multiple schedule views. Reviewers appreciate how intuitive and flexible it is, mentioning the map view and real-time technician tracking as especially helpful. Billing & Invoicing 4.1 (53) 69.81% of 53 reviewers that rated this feature as important or highly important ServiceTrade offers streamlined billing and invoicing, including integration with accounting software like QuickBooks. Reviewers appreciate the ease of creating and sending invoices, but some mention issues with bugs, tax handling, and incomplete integration. Service History 4.7 (40) 80.00% of 40 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Customer Database 4.5 (36) 66.67% of 36 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Dispatch Management 4.5 (32) 78.13% of 32 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed ServiceTrade 84 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking ServiceTrade offers streamlined billing and invoicing, including integration with accounting software like QuickBooks. Reviewers appreciate the ease of creating and sending invoices, but some mention issues with bugs, tax handling, and incomplete integration. Track and manage schedules and meetings via an integrated calendar An itemized to do list that can be edited as tasks are completed Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Easily track all contractor information in one centralised location Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Estimate expected cost based on various factors before a project begins Store and access documents, forms, and photos in one centralized place Primarily serving commercial or industrial locations needing electrical work Serving plumbing industry professionals System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests It gives you the ability to manage jobs and schedules from your phone or tablet, ensuring field technicians stay updated and productive. Some reviewers find mobile access reliable and easy for techs, though they note it depends on internet connectivity. Access the system via a mobile application Capture signatures via mobile devices Manage and support multiple locations Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions With ServiceTrade’s scheduling feature, you can easily view, adjust, and assign jobs using a drag-and-drop interface and multiple schedule views. Reviewers appreciate how intuitive and flexible it is, mentioning the map view and real-time technician tracking as especially helpful. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (331) 4.4 Based on 331 reviews ## Pricing Value for money 4.5 (272) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/132690/ServiceTrade-Commercial/pricing/) Value for money 4.5 (272) 4.5 Based on 272 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (319) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (319) 4.7 Based on 319 reviews ## User reviews Overall rating 4.6 Based on 342 reviews Filter by rating 5(224) 4(103) 3(11) 2(2) 1(2) Mentioned topic Sorted by most recent Naman K. Solution engineer Information Technology and Services ### "Strong field service platform for scheduling and operations management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 13, 2026 My overall experience with ServiceTrade has been positive because it brings scheduling, dispatching, work orders, customer communication, and reporting into one platform, which makes field operations much easier to manage. It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. Pros What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform. It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience. The mobile accessibility and detailed job tracking also make operations more efficient and easier to manage. Cons Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Ronin R. IT Manager Construction ### "Mediocre at Best" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 27, 2026 My experience has been mediocre at best, I wouldn't go on ServiceTrade if I knew what I did now, but at this point it is difficult to switch. Pros I appreciate the rapid response on technical support, the extensive API, the exporting functionality, the deficiencies system, and the scheduling/dispatch tool. Cons Bugs and lacking certain features like Quote and Comment histories, attachments/customization, on Quotes, task templates on services (not just maintenance, and hard to use technical documentation. It is hard to keep track of orders and sales status without purchasing additional tools from ServiceTrade. The offline functionality for technicians' phones is spotty even on the officially supported apple devices, techs' notes will often disappear when they sync back online, and I was told to just take notes in a different app which i find kind of ridiculous. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeremy V. Field Supervisor of Inspections Construction ### "Service trade pros and cons" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 This is an excellent tool that can keep a database of customers information for scheduling, job history and billing purposes. Pros Very user friendly. Easy to use and can find exactly what I'm looking for. I can access all of the vital information needed to get my job done Cons Sometimes there are issues with site not loading. Specifically when trying to put a PO number in the newest version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Jeremy, thank you for sharing how ServiceTrade is helping you and your inspections team get your job done. JM John M. OwnerOperator Construction ### "Satisfied Service Trade User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2025 Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. Pros Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs Cons Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Steve D. Service Manager Public Safety ### "Good change." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2025 Has become much easier to use. They seemed to have problems before using the app before some of the updates. Pros Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them. Cons Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Shannon H. National Account Manager Construction ### "ServiceTrade Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2025 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kenneth G. Safety Manager Consumer Services ### "From Frustration to Adoration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2025 The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right. Pros ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product. Cons Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now. Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) I am unsure because the switch was made prior to my arrival. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2025 Wow! What a transformation story! Kenneth, thank you for giving us a chance to earn your trust and your recommendation. The incredible ServiceTrade employees you mention really do care about giving you and all of our customers that great experience that makes your job easier. Shelley AL Amy L. Office Manager Utilities ### "Great program. Easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 27, 2025 Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. Pros Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. Cons I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2025 Hi Amy. Thank you for sharing how ServiceTrade is helping keep critical functions on track! The major redesign of our application has been a big change for users, was designed to make your work faster and easier. We're always listening if there are other ways we can improve that for you. Thank you for trusting ServiceTrade! Shelley AK Adam K. Regional manager Consumer Services ### "Regional manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2025 Started when my company first used ServiceTrade and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2025 Hi Adam. Thanks so much for sharing your experience with our our applications continue to evolve. Your account services team is going to follow up about getting you and your peers some training with the dashboard, we'd love to help make that easier. Thank you for trusting ServiceTrade! -- Shelley DS Donovan S. Supervisor Mechanical or Industrial Engineering ### "Servicetrade Assist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 May 12, 2025 My overall experience with servicetrade has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hi Donovan. I'm so pleased to hear about how helpful your account manager has been. I know who you work with and she is a star. It's disappointing to hear that you haven't had the experience with support that you need. I'm raising that up with the leader of our customer support organization. We have a team of strong support reps whose job is to help you, so I'll investigate how we can make it easier for you to reach them. Thank you for trusting ServiceTrade! - Shelley [View all Reviews](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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