# Help Desk Pricing Report for Software & Apps | Capterra | Capterra

> Compare and check out top-rated help desk software pricing to help you select a tool that best meets your specific budget and business needs.

Source: https://www.capterra.com/resources/help-desk-software-pricing-report

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Customer Services & Support

# Capterra Value Report: A Price Comparison Guide for Help Desk Software

Written by:

Himanshi Arora

Himanshi AroraAuthor

Senior Research Specialist Experience As a Senior Research Specialist with Capterra since December 2018, I have gained extensive experience in conducting in-...

[See bio & all articles](https://www.capterra.com/resources/author/himanshi-arora/)

  
and edited by:

Ayush Mohan Dixit

Ayush Mohan DixitEditor

Ayush Mohan Dixit is a seasoned content editor at Capterra with a passion for crafting compelling narratives that resonate with target audiences and drive re...

[See bio & all articles](https://www.capterra.com/resources/author/ayush-mohan-dixit/)

  

Published June 25, 2024

12 min read

Table of Contents

-   [Software with the highest value-for-money and functionality](#help-desk-software-with-the-highest-value-for-money-and-functionality-ratings)
-   [Price comparison for top-rated help desk software](#price-comparison-for-top-rated-help-desk-software)
-   [Help desk software pricing models and related costs](#help-desk-software-pricing-models-and-related-costs)

## Compare pricing for top help desk software with the highest ratings.

We hear from software buyers time and again that price and functionality are two of their top considerations when investing in a new help desk solution. Budget is a constraint for most businesses, but affordability alone doesn't make a product valuable—it must also offer the required functionality.

Help desk software is designed to assist organizations in managing customer support and IT service management. It provides a central platform to track, manage, and resolve customer issues and inquiries efficiently. Some of the key functions and features of help desk software include ticket management, knowledge base, multi-channel support, collaboration tools, and defining SLAs.

Pricing of help desk solutions can range from $9 per user, per month to over $180 per month, but a higher price may not always mean higher value. Read the [help desk software buyers guide](https://www.capterra.com/help-desk-software/#buyers-guide-content) to further understand the benefits of the software, considerations when buying software, and more.

In this report, we've ranked the most valuable help desk software products based on user reviews: those with the highest ratings for both value for money and functionality. We’ve also included the starting price and functionality details for each product.

## Help desk software with the highest value-for-money and functionality ratings

The graphic below shows help desk products that offer the best value for money and functionality according to user ratings. Products are arranged in increasing order of their value-for-money ratings (bottom to top) and functionality ratings (left to right).

**_Note_**_: While products in the top-right zone of the graph rank higher in terms of both functionality and value-for-money ratings, all products in this graph are top-rated._

## Price comparison for top-rated help desk software

The cost of help desk software products may vary based on the number of users, features, or other factors, and comparing pricing for multiple products can be time-consuming. 

We’ve created a table to highlight how different help desk tools compare in terms of starting prices, free trials, and free versions, allowing you to compare these products side by side.

**From the products mapped on the scatter plot above, only those with publicly available pricing information on vendor websites are listed in the price comparison table below. They are arranged in decreasing order of their combined ratings—value for money plus functionality.**

_We selected products for this article based on their average ratings between April 2022 - April 2024, which may differ from their current overall average ratings._

## 1\. [Supportbench](https://www.capterra.com/p/155934/Supportbench/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

5.0

#### Value-for-money rating

4.9

#### Functionality rating

4.9

#### Device Compatibilty

**Starting price:** $40 per agent, per month, billed monthly 

**Features available at starting price:** Starting plan includes a powerful email editor, sentiment analysis, real-time notifications, customer health scoring, at-risk dashboards, reporting engine, and KPI scorecards.

**Cost to upgrade:** $150 per agent, per month, billed monthly

**Features available in advanced versions:** The advanced pricing plan includes everything in the starting plan and additionally white labeling, advanced permissions, personal views, SSO, and live onboarding training.

## 2\. [Gladly](https://www.capterra.com/p/156723/Gladly/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.9

#### Value-for-money rating

4.8

#### Functionality rating

4.8

#### Device Compatibilty

**Starting price:** $180 per user, per month, billed monthly

**Features available at starting price:** Includes features such as multi-channel communication, unified customer view, conversation history across channels, centralized knowledge base, real-time and historical reporting, and seamless integration with existing apps. 

**Cost to upgrade**: $210 per user, per month, billed monthly

**Features available in advanced versions:** The advanced plan requires a minimum of 45 users. It includes everything in the basic package, plus custom reporting, 99.99% uptime, and premium support.

## 3\. [Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.8

#### Value-for-money rating

4.8

#### Functionality rating

4.7

#### Device Compatibilty

**Starting price:** $12 per user, per month, billed monthly

**Features available at starting price:** The starting plan includes email ticketing, anonymous ticket creation, ticket auto-assignment, a self-service portal, out-of-the-box analytics and reporting, and team collaborations.

**Cost to upgrade:** $25 per user, per month, billed monthly

**Features available in advanced versions:** The advanced version includes features such as alert management, role-based interface, zero-code designer, zero-code analytics and reports, SLA management, approval workflows, custom fields/forms, agent time-tracking on tickets, and average handling time reports.

## 4\. [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)

#### Trial/Free Version

-   Free Trial

**Starting price:** $19 per user, per month, billed annually

**Features available at starting price:** The starting plan supports dashboards, reports, software inventory, and remote tools and provides a mobile application.

**Cost to upgrade:** $39 per user, per month, billed annually

**Features available in advanced versions:** The advanced version includes everything in the starting plan plus incident management, self-service portal, knowledge-base management, workflow management, SLA management, service catalog, satisfaction survey, approvals, tasks, custom fields, and tags.

## 5\. [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.7

#### Value-for-money rating

4.7

#### Functionality rating

4.6

#### Device Compatibilty

**Starting price:** $15 per user, per month, billed monthly

**Features available at starting price:** The solution supports up to 500 contacts, email templates, web pop-ups, landing page builders, lead scoring, SMS marketing, and third-party integrations.

**Cost to upgrade:** $65 per user, per month, billed monthly

**Features available in advanced versions:** The advanced plan includes up to 5,000 contacts, marketing automation, push notifications, site messages, broadcast A/B testing, landing page, A/B testing, custom domain, call records, and service automation.

## 6\. [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.8

#### Value-for-money rating

4.7

#### Functionality rating

4.6

#### Device Compatibilty

**Starting price:** $77 per user, per month, billed monthly

**Features available at starting price:** Issue management features include customizable issue types, mass issue handling, custom issue views, unlimited issue attachments, issue solutions, and issue labor hours tracking. Reporting includes features such as survey reporting, scheduled reporting, asset reporting, and a custom report builder.

**Cost to upgrade:** $464 per user, per month, billed monthly

**Features available in advanced versions:** All plans include all the features.

## 7\. [Kustomer](https://www.capterra.com/p/158128/Kustomer/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.8

#### Value-for-money rating

4.7

#### Functionality rating

4.6

#### Device Compatibilty

**Starting price:** $89 per user, per month, billed annually

**Features available at starting price:** The basic plan supports multi-channel communication, voice provider integration, proactive service, actionable integrations, business process automation, standard and custom reporting, and multilingual support.

**Cost to upgrade:** $139 per user, per month, billed annually

**Features available in advanced versions:** Includes real-time user supervision, enhanced routing, real-time dashboards, live agent auditing, unlimited collaboration users, and extended API rate limit.

## 8\. [Desku](https://www.capterra.com/p/275845/Desku/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.7

#### Value-for-money rating

4.9

#### Functionality rating

4.4

#### Device Compatibilty

**Starting price:** $19 per seat, per month. Billed annually. 

**Features available at starting price:** The starter plan offers features such as a basic chatbot, workflow automation, conversation views, macros, office hours, and custom fields. 

**Cost to upgrade:** $39 per seat, per month. Billed annually. 

**Features available in advanced versions:** Includes support for social media such as Facebook, Instagram, and WhatsApp. ECommerce support for Shopify, WooCommerce, and Shopline is also available.

## 9\. [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

#### Trial/Free Version

-   Free Trial

**Starting price:** $9 per agent, per month, billed annually. Up to two live chat buttons included. 

**Features available at starting price:** Includes up to three email accounts, two live chat buttons, ten departments, one knowledge base, 50 event rules, customer service, and white glove setup. 

**Cost to upgrade:** $29 per agent, per month, billed annually

**Features available in advanced versions:** Advanced versions support up to ten email accounts, five live chat buttons, call center support, 20 departments, custom domain parking, 150 event rules, 30 time rules, 10 SLA rules, reports, and product training.

## 10\. [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.5

#### Value-for-money rating

4.7

#### Functionality rating

4.4

#### Device Compatibilty

**Starting price:** $18.40 per agent, per month, billed annually

**Features available at starting price:** The starting plan offers features such as omnichannel integration, dynamic ticket form management, SLA process management, SLA reminder and escalation, workflow and approval workflow management, workflow automation, collision detection, round-robin routing, skill-based routing, and in-depth reports.

**Cost to upgrade:** $36.34 per agent, per month. Billed annually. 

**Features available in advanced versions:** Advanced versions include all the features in help desk, asset management, problem management, change management, release management, and contract management.

## 11\. [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/)

#### Trial/Free Version

**Starting price:** $49 per user, per month, billed annually. A minimum of three users is required. 

**Features available at starting price:** The starting plan includes account and contact management. It also includes calendar management, project management, sales pipeline management, and task and event management.

**Cost to upgrade:** $59 per user, per month, billed annually

**Features available in advanced versions:** Includes Kanban view and provides email sync automation capability, custom fields such as record types, and data archiving.

## 12\. [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.7

#### Value-for-money rating

4.4

#### Functionality rating

4.6

#### Device Compatibilty

**Starting price:** $75 per month, billed monthly

**Features available at starting price:** The starting plan includes inbound and outbound voice, dynamic routing, callbacks, and employee support. Configure voice call flows with a single drag-and-drop tool. Record each interaction with high quality to ensure regulatory compliance. 

**Cost to upgrade:** $95 per month, billed monthly

**Features available in advanced versions:** Allows users to build engagement on any digital channel—email, web messaging, SMS, and messaging apps. Provides single customer view powered by identity resolution for a personalized customer experience and media capabilities to present and share relevant information across teams.

## 13\. [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

#### Trial/Free Version

**Starting price:** $22 per agent, per month, billed monthly 

**Features available at starting price:** Includes templates for ITSM, customer service, HR, and multi-channel support, including a customer portal, email, and chat. It also provides a custom-branded help center. 

**Cost to upgrade:** $49 per agent, per month, billed monthly 

**Features available in advanced versions:** Includes AI-powered service and operations, virtual agent, asset and configuration management, deployment gating, advanced alert integrations, incident investigation, and real-time incident monitoring.

## 14\. [Apptivo](https://www.capterra.com/p/228915/Apptivo/)

#### Trial/Free Version

-   Free Trial

**Starting price:** $15 per user, per month, billed annually

**Features available at starting price:** This plan caters to small sales teams to manage deals and send quotes. It supports up to 18 apps, 100 custom fields per app, 25 workflows, eight custom dashboards, third-party service integration, and 24/7 support. 

**Cost to upgrade:** $25 per user, per month, billed annually

**Features available in advanced versions:** It supports up to 46 apps, 250 custom fields per app, 75 workflows, 25 custom dashboards, and provides a dedicated success manager.

## 15\. [Atera](https://www.capterra.com/p/144309/Atera/)

#### Trial/Free Version

-   Free Trial

**Starting price:** $149 per user, per month, billed annually

**Features available at starting price:** The basic plan includes remote management, automation, and scripting. It supports Windows, Mac, and Linux systems. It offers remote monitoring and alerts, remote access using Splashtop, patch management, Azure AD integration, and reports.

**Cost to upgrade:** $189 per user, per month, billed annually

**Features available in advanced versions:** It includes features such as remote access using Anydesk, Splashtop concurrent sessions (unlimited), chat with end users, up to seven preset reports, ticket auto-tagging, custom assets types, file transfer up to 50GB per month, and extended audit log.

## 16\. [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

#### Trial/Free Version

-   Free Trial

**Starting price:** $9.6 per user, per month, billed annually

**Features available at starting price:** The starting plan supports up to five email channels, one Facebook widget, and five advanced web forms. Ticket management features include ticket history, product-based ticket tracking, and advanced search. It also provides help desk customizations such as custom tabs, views, statuses, and email templates.

**Cost to upgrade:** $16.8 per user, per month, billed annually

**Features available in advanced versions:** It includes unlimited custom reports and dashboards and allows users to set field-level access control.

## 17\. [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.7

#### Value-for-money rating

4.4

#### Functionality rating

4.6

#### Device Compatibilty

**Starting price:** $24 per month, billed annually

**Features available at starting price:** Allows users to handle up to 100 conversations. Custom email signature, AI reply assistant, live visitor list, live chat, and ticketing are included.

**Cost to upgrade:** $49 per month, billed annually

**Features available in advanced versions:** Allows users to handle up to 1000 conversations and custom branding. Provides detailed analytics reports.

## 18\. [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

#### Trial/Free Version

-   Free Trial

**Starting price:** $12 per agent, per month, billed annually

**Features available at starting price:** Features included are integrated ticketing across email and social, ticket dispatch, knowledge base, ticket trend report, in-depth help desk report, SLA management, and a custom email server.

**Cost to upgrade:** $43 per agent, per month, billed annually

**Features available in advanced versions:** The advanced pricing plan includes multiple products, up to 5,000 collaborators, round-robin routing, custom roles, custom objects, custom reports and dashboards, segment customers for personalized support, and customer journey tracking.

## 19\. [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

#### Trial/Free Version

**Starting price:** $13 per user, per month, billed annually

**Features available at starting price:** The basic plan helps users improve agent productivity, meet SLAs, asset management, project management, and analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.

**Cost to upgrade:** $27 per user, per month, billed annually

**Features available in advanced versions:** The advanced pricing plan allows users to streamline planning, approval, and implementation with automated workflows and enterprise service management. It extends proven ITSM best practices to HR, finance, and other service delivery areas, storage management, a self-service portal, and custom domains.

## 20\. [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.6

#### Value-for-money rating

4.3

#### Functionality rating

4.6

#### Device Compatibilty

**Starting price:** $25 per user, per month, billed annually

**Features available at starting price:** Includes features such as case management, customizable reports and dashboards, and knowledge base. 

**Cost to upgrade:** $80 per user, per month, billed annually

**Features available in advanced versions:** The advanced pricing plan offers all starter features plus case swarming, computer telephony integration (CTI), omnichannel case routing, and work order management.

## 21\. [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

#### Trial/Free Version

-   Free Trial
-   Free Version

#### Overall rating

4.4

#### Value-for-money rating

4.3

#### Functionality rating

4.5

#### Device Compatibilty

**Starting price:** $39 per user, per month, billed monthly. Supports unlimited users. 

**Features available at starting price:** The starting plan offers incident, problem, release, and change management modules, automation for ticket classification, routing, and correlation, and self-service capabilities with an assistive knowledge base to increase efficiency. It incorporates asset management for full life cycle management and audit history of your hardware, software, licenses, and contracts.

**Cost to upgrade:** $9 per user, per month, billed annually

**Features available in advanced versions:** The advanced pricing plan offers project custom fields, timesheet custom fields, task custom fields, custom issue email templates, and integration with Zoho Desk and Zoho Directory.

## 22\. [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

#### Trial/Free Version

-   Free Trial

**Starting price:** $55 per agent, per month, billed annually

**Features available at starting price:** The starting plan includes a ticketing system, email, chat, voice, social messaging, a help center, AI agents, and prebuilt analytics dashboards. 

**Cost to upgrade:** $89 per agent, per month, billed annually

**Features available in advanced versions:** The advanced pricing plan supports multiple ticket forms, light agents, service level agreements (SLA), customer satisfaction ratings (CSAT), multilingual support and content, and a self-service customer portal.

Check out [Capterra Shortlist for help desk software](https://www.capterra.com/help-desk-software/shortlist/) to view the highest-rated and most popular products.

## Help desk software pricing models and related costs

-   **Perpetual license:** You pay an upfront sum for a license to own the software and use it in perpetuity. This is a more traditional model and is most common with on-premise applications.
    
-   **Subscription:** You pay a monthly fee to use the software for a specific amount of time. Subscription-based pricing gained popularity, thanks to the increasing adoption of Software-as-a-Service (SaaS).
    
-   **Open-source license:** Open-source licenses are usually free of charge, reducing your upfront investment. However, implementation, integration, and ongoing maintenance can be major expenses.
    

Watch out for these often-overlooked costs:

-   **Data migration**: While this can be done in-house, you might want to pay the vendor to transfer your existing data to the new system.
    
-   **Training**: Web-based training is often included in your plan, but vendors might charge for in-person training.
    
-   **Hardware and IT:** This could be a major expense for on-premise software buyers who need their own servers.
    
-   **Maintenance and upgrades**: Some vendors charge for updates, patches, upgrades, and other maintenance activities.
    

* * *

Looking for Help Desk software?Check out Capterra's list of the [best Help Desk software](https://www.capterra.com/help-desk-software/) solutions.

### Was this article helpful?

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## About the Authors

[### Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/)

Senior Research Specialist Experience As a Senior Research Specialist with Capterra since December 2018, I have gained extensive experience in conducting in-depth research and writing content across domains such as retail, construction, and finance. My goal is to empower small and midsize businesses to make confident decisions about software and technology by delivering clear, expert insights backed by thorough research. Prior to joining G2 Digital Markets, I worked in client risk assessment...

[### Ayush Mohan Dixit](https://www.capterra.com/resources/author/ayush-mohan-dixit/)

Ayush Mohan Dixit is a seasoned content editor at Capterra with a passion for crafting compelling narratives that resonate with target audiences and drive results. With a master’s degree in English literature and a diverse skill set encompassing creative storytelling, search engine optimization, and proofreading, he excels in enhancing the quality and effectiveness of written content across various platforms. When he’s not improving content quality and reader experience, Ayush is planning his...

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To be considered for this list, products have to:

1.  Have at least 20 unique product reviews published on Capterra within the past two years, as of May 23, 2024.
    
2.  Qualify as a market fit by meeting our definition of help desk software: _“Help desk software facilitates managing customer support and service requests for businesses. It helps resolve issues, inquiries, and complaints customers bring forward while using a business's products or services.”_
    
3.  From the products that met the above criteria, those with the highest functionality and value-for-money ratings were mapped on the scatter plot.
    
4.  From these 25 products, only those with publicly available pricing information on their vendor website were included in the price comparison table. Therefore, the price comparison table is a subset of the scatter plot.
    

**Editorial independence**

We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic or leads, this has no influence on our methodology.