Podium vs Reputation

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Podium

Starting from
$ 399/Month
Pricing Model:Flat Rate
  • Free Trial
  • Free Version
SEE ALL PRICING

Reputation

Starting from
$ 100/One Time
Pricing Model:Not provided by vendor
  • Free Trial
  • Free Version
Podium
Not provided by vendor
Reputation
2-1000+ users

Multi-location (5+) brands looking to build and maintain a strong online presence by leveraging multi-channel feedback, competitive insights, location-based data, and more.

Podium
Manage all of your communication from a single inbox–from texts, to DMs, to phone calls–and keep customers' context at your fingertips.
Reputation
Reputation.com rating and review score
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Surveys & Feedback
207
important
Dashboard
388
important

Podium

Top Features
14/17
  • Data Visualization
  • Knowledge Management
  • NPS Survey Structure
  • Surveys & Feedback
  • Dashboard
  • Text Analysis
  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Engagement Tracking
  • Real-Time Notifications
  • Customizable Templates
  • Customizable Fields
  • Survey/Poll Management
  • Feedback Management
  • Customizable Forms
  • Multi-Channel Data Collection
See All features
Hide Customer Experience Software Features -

Reputation

12/17
Show Customer Experience Software Features +
Podium
  • User Satisfaction
    4.3
  • Ease of Use
    4.3
  • Customer Service
    4.1
  • Features
    4.3
  • Value for Money
    3.9
Likelihood to Recommend
75%
Read All Reviews
Reputation
Highest Rated
  • User Satisfaction
    4.3
  • Ease of Use
    4.5
  • Customer Service
    4.3
  • Features
    4.3
  • Value for Money
    4.3
Likelihood to Recommend
81%
Read All Reviews

Podium

Pro

"It was a great way to communicate with customers, and it was nice not having to use our real phone number."

Gi Caitlyn

Nov 16, 2020

Pro

"We have loved how simply this makes it to solicit reviews from clients, customers, etc. The desktop computer online access to the app and its full features is powerful and awesome."

Moore Brayden

Nov 10, 2020

Con

"I can handle pricing disagreement but refuse to work with a dishonest company."

Abelmann Rick

Feb 15, 2024

Con

"They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month."

Johnson Erik

Feb 18, 2021

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Reputation

Pro

"Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people."

Sampson Rebecca

Oct 21, 2019

Pro

"I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive."

Deshaies Zach

Oct 11, 2019

Con

"Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked."

Gratton Carrie

Oct 03, 2019

Con

"Immediately after signing the contract the problems started."

Thomas April

Oct 03, 2019

Read All Reviews
Podium
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Reputation
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Reputation
Trustpilot logo
Trustpilot
By Trustpilot
4.5(1136)
GatherUp logo
GatherUp
By Traject
4.7(39)
VIEW ALL
Podium
  • By Podium
  • Located in UNITED STATES OF AMERICA
  • Founded in 2014
Reputation
  • By Reputation.com
  • Located in UNITED STATES OF AMERICA
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