Who uses HubSpot CRM?

The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.

HubSpot CRM

4.5 (4118)

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Most Recent

"HubSpot CRM Review: Works Great For Our Needs."

4.0

Monica V. - General ManagerMarch 6, 2024

STARTING PRICE

Not provided by the vendor

Free Trial
Available

EASE OF USE

4.4/5

Based on Capterra user reviews

TOP RATED

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What is HubSpot CRM?

Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today.

Integration Ecosystem

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How much is HubSpot CRM?

Starting From:

Not provided by vendor

Pricing Model: Other

Yes, has free trial
Yes, has free version

Pricing Details (Provided by Vendor):

HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

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HubSpot CRM Features

What solutions does HubSpot CRM provide?

Popular features found in Construction CRM Software

More features of HubSpot CRM

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Alternatives to HubSpot CRM

HubSpot CRM

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Not provided by vendor

Pricing Model:

Other

Overall Rating:

4.5 (4118)

Ease of Use

4.4

Customer Service

4.4

Features

4.4

Value for Money

4.3

Salesforce Sales Cloud

Starting from:

$25/Per Month

Pricing Model:

Per User

Overall Rating:

4.4 (18319)

Ease of Use

4.0

Customer Service

4.1

Features

4.4

Value for Money

4.1

Zoho CRM

Starting from:

$20/Per Month

Pricing Model:

Per User

Overall Rating:

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Ease of Use

4.1

Customer Service

4.1

Features

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Value for Money

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Pipedrive

Starting from:

$14/Per Month

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4.6

Customer Service

4.4

Features

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Value for Money

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HubSpot CRM Reviews

Showing 5 of 4118 reviews

Overall

4.5

Ease of Use

4.4

Customer Service

4.4

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Pros

I love how user-friendly HubSpot is. It has a ton of functionality and comes at a pretty good price for what you get.
The workflow automation was quite impressive and helped to improve efficiency. The email campaigns and tracking integrated with workflow automation was also great.
This is what I like about HubSpot. Once you become more of an enterprise level though, solutions like Salesforce is probably the better choice.
The Hubspot CRM is like the Ferrari of the CRM world. And once you know your way around, it's easy to navigate, they have very responsive support, and great customer/lead tracking.

Cons

The marketing add-on is VERY expensive and there is no option for the Solo person. The software is geared to the enterprise which is too bad.
Workflows can be confusing and hard to understand at times.
Now I am stuck with some defined items that are inaccessible.
I hate that the utm parameters are getting stripped from pageviews. It makes everything so much more difficult.

Read All 4118 Reviews

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Most Recent Video User Review for HubSpot CRM

SEE ALL VIDEO REVIEWS

HubSpot CRM Review: Works Great For Our Needs.

4.0

Posted on February 13, 2024POSTED BY:

Monica V.

General Manager•Media Production

Most Helpful Reviews for HubSpot CRM

Yozet Rafael B.

Engineer

Business Supplies and Equipment, 11-50 employees

Used the software for: 1-2 years

Overall Rating
5.0

Ease of Use

5.0

Customer Service

5.0

Features

3.0

Value for Money

4.0

Likelihood to Recommend

8/10

Reviewer Source

Source: Capterra

March 28, 2024

"Hubspot review"

Overall: it is a good experience with some fields missing yet in the post sale and warehouse applications that are present in salesforce

Pros: it is very easy to use and setup from the beginning.

Cons: For the post sale teams it it not appropiate since the SKU of all the items cannot be added to the system yet.

Alternatives Considered: Salesforce Sales Cloud

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: For the post sale team requirements goals

Daniel D.

Co-Owner

Arts and Crafts, 1-10 employees

Used the software for: 2+ years

Overall Rating
5.0

Ease of Use

5.0

Features

5.0

Likelihood to Recommend

9/10

Reviewer Source

Source: Capterra

March 14, 2024

"A simple CRM solution that packs a big punch"

Pros: HubSpot seamlessly integrates with our website platform (Wordpress) to capture leads and automagically create a prospective customer flow. There are times when our Wordpress contact plugins become inoperable and our HubSpot integration acts as a safety net. Our business uses the free tier of service and even that provides us with a lot of power and essential components of our client relationship framework.

Cons: The trickiest thing about HubSpot is figuring out exactly which options to implement because the feature set is so robust. That said, it's a snap to get things up and running with a basic setup and then scale up from there. For me, that meant utilizing it to capture new inbound leads, seeing what other options the software gave us, and then customizing a pipeline from there.

Switched From: Zoho CRM and Zapier

Reasons for Switching to HubSpot CRM: Our previous CRM options weren't delivering the depth of customer acquisition insights that HubSpot provides. The other services we tried were also much more limited in terms of scalability and weren't as user-friendly.

Oscar B.

Owner

Architecture & Planning, 1-10 employees

Used the software for: 2+ years

Overall Rating
1.0

Ease of Use

3.0

Customer Service

1.0

Features

1.0

Value for Money

1.0

Reviewer Source

Source: SoftwareAdvice

April 19, 2024

"Stay Away! after 5 years they removed features to force me to pay more!"

Overall: After using HubSpot for over 5 years today I have learnt they have downgraded my plan and are requesting I pay over £300 to get access to features I previously had as part of my plan. This toxic practice is called grandfathering purposely letting you get dependant on the features provided then removing them abruptly causing devastating issues for your business. Avoid this company at every possible turn go to anything other than these guys their support is terrible they don't care about your business and desperately want to trap you. for anyone in the same situation any new crm, provider provides migration away from them

Pros: Used to be good before they sneakily revoked features

Cons: Sneaky grandfathering practices removing features to force you to pay more money

Reasons for Choosing HubSpot CRM: wish i hadn't used them now. they have caused massive issues

Leo W.

Director of Operations

Venture Capital & Private Equity, 11-50 employees

Used the software for: 2+ years

Overall Rating
5.0

Ease of Use

3.0

Customer Service

5.0

Features

5.0

Value for Money

4.0

Likelihood to Recommend

10/10

Reviewer Source

Source: Capterra

February 14, 2024

"Best CRM lots of money can buy"

Pros: HubSpot excels in many things, contact/company/deal creation and association, email marketing, and automation. HubSpot really shines once the "Workflow" features are activated. Users can create automation that are, quite literally, only limited by your imagination. For example, form submissions on your website can lead to automated emails, adding a contact to a list, a sales pipeline, or hundreds of other things!

Cons: Ease of use. Employees require a decent amount of onboarding to use HubSpot, and as your database grows, can become quite overwhelming and confusing to new employees. There are so many features and details that if a company doesn't have proper documentation, new employees can make quite a few mistakes with their data quite easily.

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: Salesforce was not providing the level of CRM customization and automation that we required.

Ryan P.

Senior Account Executive

Marketing and Advertising, 501-1,000 employees

Used the software for: Less than 6 months

Overall Rating
4.0

Ease of Use

3.0

Customer Service

2.0

Features

3.0

Likelihood to Recommend

2/10

Reviewer Source

Source: Capterra

April 1, 2024

"Hubspot CRM "

Overall: I see the capability and how it may work but it has been a difficult costly transition. I do not know if I would recommend it to companies with many (hundreds of thousands) of companies, contacts with multiple sales service incidents.

Pros: It tracks leads and pipeline ok. The Sales Prospecting dashboard is nice

Cons: The Ring Central Dialer does not even give the ability to transfer a call. Calles often cant get through. Typing in a name has to be 100% correct. There is no knowledge for nicknames, no suggestions. If someone last is mann or manne or man all should pull something up. The complications of placing an order getting a quote, etc. is cumbersome and we have lost many sales. Workflow is slow for someone needing to contact various people. Notes and activity flow between contacts, companies, and deals is difficult to grasp and view pertinent info quickly. Even

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: Salesforce got very complicated because we kept adding fields instead of having a core development group and a strategy.

Read All 4118 Reviews